UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 88

Product Research Feedback Software Analytic Tools Research Software 88

Userpilot

FEBRUARY 4, 2023

Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Userpilot’s self-service knowledge base.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. 25 Website Feedback Tools and How to set it up.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. 25 Website Feedback Tools and How to set it up.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. How To Do a Quick Customer Success Platform Launch. Churn and Risk Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. To find out why people had stopped using the app, we did what we always do. Scope and team. The problem.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers. Other Highlights.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Mastering Product Experience in SaaS —Nick Bonfiglio, Mickey Alon, and Myk Pono [Free]. Product Manager HQ.

Books 80

Books Blog Feedback Software User Testing 80

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Mastering Product Experience in SaaS ( Watch the webinar recording ). In-App Engagements and Product Communications. In-App Engagement Kit (ebook). How to Create Powerful and Memorable In App Engagements.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Revulytics

JANUARY 23, 2018

Perhaps you’re even sitting in a comfy yet productivity-inspiring Steelcase chair as you pore over this blog post. Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 87

Customer Feedback Customer Experience User Testing Feedback Software 87

Usersnap

SEPTEMBER 3, 2019

The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder. One of the key aspects of acing the SaaS battle is managing customer expectations and personalizing the customer journey. We’ve entered the era of the customer.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Product Led Success: The Professional’s Handbook – An Introduction Blog. In-App Engagements and Product Communications. Embedding a Customer Feedback Loop Into Your Product Delivery. PLG Readiness Assessment.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Usersnap

SEPTEMBER 2, 2019

Customer experience (CX) is about delivering the best solutions to customers effectively. Knowing this information will help you in identifying their pain points, interests, how to cater to their pain points, and how to deliver a solution to them. Create a customer feedback system. It is better than no feedback at all.

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Slack is a communication app for colleagues and teams in the workplace, born out of frustrating internal communication such as endless CC’s and email chains. They research technologies their customers find useful.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

UserTesting

AUGUST 24, 2015

You already know that prototyping is essential when designing an app. User feedback, even if all you have to show is a Post-it, can lead … The post New eBook: Getting Out of the Office – Testing Mobile App Prototypes with Users appeared first on UserTesting Blog. But are you testing them with users, too?

User Testing 25

User Testing Feedback Software Customer Feedback Product Research 25

The Product Coalition

DECEMBER 31, 2023

Here is a simple tool that will help you create clarity and lead to alignment and better decisions. As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. As a product leader, your role entails much more than leading the product itself.

User Testing 102

User Testing Workshop B2B Leadership 102

Userpilot

APRIL 11, 2022

Every SaaS business wants qualified leads. Feedback is one of the most effective ways to increase your conversion rate. It is a good idea to use a dedicated tool for in-app surveys (like Userpilot) when collecting feedback. For example, someone who downloaded a free eBook would be an MQL. Referral channel.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

The Product Coalition

JULY 28, 2020

Accordingly, an action plan often starts with hiring a consultancy to help figure out a more actionable roll-out plan, mostly comprising of training and workshops, initial team building activities, and probably some audits concerning financial reporting requirements, technology or governance issues. A Wiki might be the right place to start.

Agile 78

Agile Reporting Tools Feedback Software Download 78

UserTesting

AUGUST 24, 2015

You already know that prototyping is essential when designing an app. User feedback, even if all you have to show is a Post-it, can lead … The post New eBook: Getting Out of the Office – Testing Mobile App Prototypes with Users appeared first on UserTesting Blog. But are you testing them with users, too?

User Testing 20

User Testing Feedback Software Customer Feedback Product Research 20

ProductPlan

SEPTEMBER 30, 2021

While these tools often help, there’s an inherent risk to them as well. As I’ve covered in many other blog posts , webinars , and our free ebook , IMPACT is a mindset for ensuring you’re doing things that matter. At this stage, the solution must take a backseat to the prevalence and significance of the problem.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

ProductPlan

JUNE 5, 2020

The course covers basics like assessing target opportunities, building software products, and how to launch a great product. Why we like them: Product School offers a wealth of industry knowledge and experience from its events, blog, books, podcast, and its associated online communities.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

Feedback Software 115

Feedback Software Analytic Tools Customer Feedback Customer Experience 115

Centercode

FEBRUARY 27, 2020

More than half of professionals are having issues securing useful feedback. It’s crucial for developing your testing culture, setting confidentiality expectations , educating your testers on how to participate in your test, directing them to the product areas where you need feedback, and much more. Sharp drop-off in feedback.

Workshop 64

Workshop User Testing Product Research Customer Experience 64

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. Here are some of our favorite takeaways from the conversation: 1.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

The Product Coalition

AUGUST 21, 2019

You can communicate to your leads via 3 most popular communication tools: : live chat; pop-ups; emails. Different types of communication tools Engage website visitors into the conversation with triggered chat messages, generate leads with pop-up windows, return them back to your website with email marketing? Or amazing blog posts.

Onboarding KPIs 61

Onboarding KPIs User Testing Feedback Software Customer Feedback 61

UX Studio

MARCH 8, 2019

To get a glimpse, read the blogpost of our product design process in UX studio in our ebook: UX Design for Product Managers. When you come to a UX company, you don’t just want an app or website designed. When you come to a UX company, you don’t just want an app or website designed. Deliverables, file formats and software.

Research Software 51

Research Software UX User Testing Feedback Software 51

UX Studio

AUGUST 15, 2018

Defining the problem that needs to be solved, developing a solution to that problem and validating the solution with real users. The solution being the digital product. We recently wrote an ebook: “Product Managers’ guide to UX design” Click here to download! That doesn’t mean you need 3 people.

User Testing 103

User Testing Product Research Customer Feedback Customer Experience 103

UX Studio: Product Management

NOVEMBER 1, 2019

question seems too simplistic, but in many applications, the users don’t get any feedback about what just happened. Applications which do not give a continuous feedback about its status are very annoying to use. And don’t forget to offer a solution. These de facto standard solutions are called conventions.

User Testing 76

User Testing Feedback Software Research Software UX 76

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. Additionally, we even use workshops as a tool to set our own business and company goals. Do you have a specific problem that needs a solution? Is the problem complex with no obvious solution?

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user. Conversion.

Feedback Software 73

Feedback Software Analytic Tools Research Software User Testing 73

UX Studio

OCTOBER 18, 2018

It defines microcopy as: “the words or phrases in the user interface which are directly related to the actions a user takes: the motivation before the action, instructions that accompany the action, and the feedback after the user has taken the action” I think this describes our topic here quite perfectly. Want to read more?

UX 101

UX User Testing Systems Review Workshop 101

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. I know many authors who use their blog as a way to test content. I wasn’t willing to hope.

Product Research 262

Product Research Books User Testing Feedback Software 262

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 92

Research Software Feedback Software Customer Experience Customer Feedback 92