Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Userpilot

FEBRUARY 4, 2023

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. First of all, it strengthens the relationship between your brand and its customers.

User Testing 81

User Testing Customer Experience Customer Feedback Feedback Software 81

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Pre-signup Product Marketing Tools. Post-signup: User Analytics : Hotjar , Heap.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? LTV is an important metric for SaaS because of how much retention correlates with SaaS profitability, and because LTV is such a useful predictive tool for future financial decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

MARCH 28, 2022

So in this blog post, we will shed some light on: What product marketing and content marketing are. The different content marketing formats include; website blog posts, videos, social media, podcasts, etc. This helps you relate with your customers properly and lets them understand what type of brand you are.

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Product Marketing Marketing Research Software Feedback Software 92

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. A SaaS product marketing strategy is a step-by-step plan to drive product growth with your existing customers.

Research Software 60

Research Software Analytic Tools Feedback Software Onboarding KPIs 60

Usersnap

SEPTEMBER 3, 2019

The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder. One of the key aspects of acing the SaaS battle is managing customer expectations and personalizing the customer journey. It doesn’t even have a fixed logo for its brand.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

Usersnap

SEPTEMBER 2, 2019

Customer experience (CX) is about delivering the best solutions to customers effectively. A positive CX improves customer retention, customer satisfaction, builds brand advocates, and increases cross-selling and up-selling. You need to know how the customers have interacted with the brand since the beginning. Set SMART goals.

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Customer Experience Feedback Software User Testing User Friction 68

The Product Coalition

FEBRUARY 5, 2021

Idea To Invalidation In < 3 Months | Lena's blog How it all started Ever since I quit my full-time job in February 2020, I’ve kept an eye out for opportunities to work on new business ideas with other people. So, we began by focusing on the supply (fashion e-commerce brands.) Some of them were even quite active.

Research Software 136

Research Software Feedback Software User Testing Product Research 136

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research! Takeaways on branding research.

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User Testing Product Research Research Software Data Visualization 73

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 89

Customer Feedback Customer Experience User Testing Feedback Software 89

The Product Guy

AUGUST 10, 2017

A blog could aggressively demand shares on social media before people have even had a chance to read through an article. A software product could overemphasize a feature that its own team just wanted to build. However, the pressure to jump from customer research straight into a solution can lead you down the wrong path.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good? Let’s start.

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Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Slack is a communication app for colleagues and teams in the workplace, born out of frustrating internal communication such as endless CC’s and email chains. They research technologies their customers find useful.

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User Testing Feedback Software Research Software Data Visualization 49

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Centercode

FEBRUARY 27, 2020

More than half of professionals are having issues securing useful feedback. It’s crucial for developing your testing culture, setting confidentiality expectations , educating your testers on how to participate in your test, directing them to the product areas where you need feedback, and much more. Sharp drop-off in feedback.

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Workshop User Testing Product Research Customer Experience 64

UX Studio

OCTOBER 18, 2018

It defines microcopy as: “the words or phrases in the user interface which are directly related to the actions a user takes: the motivation before the action, instructions that accompany the action, and the feedback after the user has taken the action” I think this describes our topic here quite perfectly. Explaining errors.

UX 101

UX User Testing Systems Review Workshop 101

UX Studio: Product Management

NOVEMBER 1, 2019

question seems too simplistic, but in many applications, the users don’t get any feedback about what just happened. Applications which do not give a continuous feedback about its status are very annoying to use. And don’t forget to offer a solution. These de facto standard solutions are called conventions.

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User Testing Feedback Software Research Software UX 76

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 94

Research Software Feedback Software Customer Experience Customer Feedback 94

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user. Conversion.

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Roadmunk

OCTOBER 26, 2017

Matt recently co-authored an ebook with Drift’s CEO, David Cancel, called “ Burndown: A better way to build products.” The ebook explores the Burndown framework that Drift’s product team has adopted for product development. Think of Burndown as a more iterative and flexible version of agile that’s heavily influenced by user feedback.

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Framework Data Visualization User Testing Reporting Tools 40

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

MARCH 16, 2023

SaaS landing pages are an essential step in the process of trying to get people to sign up for your solution. Product growth can often hinge on how effectively you can create a killer SaaS landing page and drive targeted traffic toward it. What is a SaaS landing page? What is a SaaS landing page? Features/benefits.

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Feedback Software Reporting Tools Embedded Analytics User Friction 88

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? Here are examples of effective marketing tactics to implement in your marketing funnel: Deliver educational and helpful content at the awareness stage such as blog articles, webinars, courses, etc. Interactive tools such as quizzes or surveys.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

The Product Coalition

MAY 25, 2018

The replay of the webinar is now on Youtube available: [link] Download the ’Scrum Anti-Patterns Guide’ for Free The ’ Scrum Anti-Patterns Guide ’ is another free ebook from the Hands-On Agile series of practical guides from the trenches. process with significantly shorter feedback loops, thus also mitigating the risk of the original process.

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Webinar Agile Product Research Customer Experience 60

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. If you think about subscription growth, probably 85% of blog posts and content have to do with sales and marketing.

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Research Software Analytic Tools Feedback Software Software Review 118