Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools Embedded Analytics 91

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Research Software 93

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

OCTOBER 7, 2021

Known as "Guides," the product tours visible in Pendo's free trial are rather linear and tooltip-orientated. The Guides in the trial were made from dummy data. Product tour segmentation on Pendo seems more like it was created for machines rather than human customers with definable business needs.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 81

Data Visualization User Testing Customer Feedback Analytic Tools 81

Userpilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. This package allows up to 20,000 MAUs.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Messaging 69

Messaging Feedback Software Product Research Customer Feedback 69

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Best if they can be personalized for different user segments. Interactive walkthroughs – step-by-step guides on how to complete various tasks, usually made up of tooltips.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

MARCH 9, 2023

This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. Pendo Free in-app guides.

Data Visualization 88

Data Visualization Software Review Analytic Tools Feedback Software 88

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Userpilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. Create your user personas A user persona is a fictional yet realistic representation of your ideal customer. It allows you to closely observe how different user segments interact with your product. Read through and see the customer insights they help you gather.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Data Visualization 92

Data Visualization Customer Feedback User Friction User Testing 92

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Customer onboarding is the process of guiding users through your product and showing them how everything works. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 93

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 88

Education User Testing Customer Feedback Customer Experience 88

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. Good PX does the opposite.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. increasing the CLV (customer lifetime value). building stronger customer relationships.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Research Software 95

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

Customer Satisfaction 93

Customer Satisfaction User Testing Data Visualization Customer Experience 93

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. helps customers experience value faster).

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback Customer Experience 95

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call?

Feedback Software 85

Feedback Software Customer Experience User Testing Customer Feedback 85

Userpilot

FEBRUARY 24, 2023

Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Appcues analytics: segmentation.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Software Review 88

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. This game-changer can help you foster customer relationships, drive engagement, and boost business growth.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Experience 87

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e.

Analytic Tools 83

Analytic Tools Feedback Software Marketing Product Marketing 83

Userpilot

FEBRUARY 21, 2023

With Heap's Journeys, you can identify and map all the paths that customers take within the product. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Userpilot segmentation is the most advanced of the three products.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Use segmentation for automating in-app messages with solutions for specific issues.

Customer Experience 84

Customer Experience Onboarding KPIs User Testing Customer Feedback 84

Userpilot

DECEMBER 21, 2022

RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. The RFM segmentation is based on three dimensions: recency, frequency, and monetary value. Recency takes into account the last time the customer engaged with the product. Great, let’s get right to it!

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Customer onboarding is proactively guiding and nurturing new users through your product.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

DECEMBER 21, 2022

Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. New functionality plays a big role in retaining existing customers and attracting new ones.

Onboarding KPIs 75

Onboarding KPIs Feedback Software User Testing Product Research 75

The Product Manager Coach Blog

MAY 7, 2024

Mentorship and Leadership: Guiding and developing the next generation of product leaders, providing mentorship, sharing insights, and fostering professional growth among junior product managers. Senior Product Managers usually have a narrower focus, managing specific product lines or customer segments.

Product Management 52

Product Management Product Manager Data Visualization B2C 52

Userpilot

NOVEMBER 16, 2022

TLDR; B2B marketing automation involves designing automated workflows that will trigger at the right time to replace manual marketing tasks and retain customers. There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs.

Feedback Software 92

Feedback Software Analytic Tools B2B Embedded Analytics 92

Userpilot

SEPTEMBER 4, 2023

You’ve probably heard of different segmentation methods, from behavioral to demographic and now psychographic segmentation. Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. What is psychographic segmentation?

Product Research 81

Product Research Data Visualization User Testing Research Software 81

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Drive product adoption and improve customer retention.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Userpilot

FEBRUARY 20, 2023

Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users. Most of Userpilot’s functionality depends on its robust segmentation too.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95