Userpilot

OCTOBER 6, 2022

What is the Features Advantages Benefits (FAB) model? A FAB analysis explores the interactions between features, advantages, and benefits of a product. A FAB statement is a kind of sales message that promotes the features, advantages, and benefits of a product to the customers. Features are the characteristics of the product.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. They help you align capabilities and resources towards a common mission, prioritize the most impactful initiatives, and drive growth. Initiative example #1.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. But in general, our clients don’t think about product features first; they think about the business challenges they have to solve.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

OCTOBER 31, 2022

If you’re a product manager, the 8 most essential product engagement metrics you should measure are the Product Engagement Score , Week 1 Engagement, Product Stickiness , Time in Product, Feature Adoption Rate , Retention Rate , and Churn Rate. improve product design and introduce in-demand features.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Your feature usage analytics are a gold mine for adoption insights.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

APRIL 3, 2024

A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 31, 2023

Implement an onboarding checklist to drive activation. Use interactive walkthroughs to improve feature adoption and drive value. Leverage secondary onboarding to drive repeated value for existing customers. It also means driving account expansion to unlock more value for users and make them want to stay.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 9, 2023

Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. Customer segmentation with Userpilot.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

MARCH 6, 2024

When creating marketing content , focus on the middle and bottom-of-the-funnel topics as they drive the most conversions. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. What distinguishes them is their focus. Product funnel.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

MAY 29, 2024

Top blog posts of Nir Eyal to read Nir shares his expertise on his website’s blog, nirandfar.com. While there are many articles to choose from, we’ve selected the 5 blogs that you should read first. Included in the top 20 best business and leadership books of the year by Amazon. Viral loops or viral ‘oops’?

Books 59

Books Research Software User Testing Customer Experience 59

Userpilot

FEBRUARY 25, 2024

Couple findings with other reports to drive deeper insights. Based on this information, you can prioritize features and updates that improve the user experience. Features heatmap generated with Userpilot. They might visit your website, read blog posts , or check review platforms to learn more about what you offer.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 16, 2024

It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Whether you want to release a new feature or launch an upgrade, you can use a ton of data to make user-centric decisions. Event tracking in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. User persona example.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

JANUARY 14, 2023

Successful customer education improves customer satisfaction, drives customer success and retention, reduces customer churn, and lowers support costs. Announcing new features and product updates to let your users know what changed (if any) and guide them to use the new features. Good customer education drives customer success.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Improve feature engagement with interactive walkthroughs. Customer journey map.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. You can send microsurveys to analyze customer loyalty.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Sked Social uses an onboarding checklist to drive product adoption.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. Collecting feature requests to determine feature changes or identify new features to build. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. Consider a few.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. It’s a continuous process that spans the onboarding, adoption, retention, and expansion stages, each requiring a different approach to achieve success.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 17, 2023

Product experience is affected by factors like usability and accessibility, user interface, product features, the platform it’s built on, and content strategy. Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Let’s dive right in! Webinars play an important educational role.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

DECEMBER 17, 2021

And this blog post will look at both concepts and answer every question you have about them. While marketing is meant to attract prospects, drive demand and create brand awareness, product marketing doesn’t end after the acquisition stage. Let’s get into it! What is considered product marketing? Source: Userpilot.

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Userpilot

OCTOBER 10, 2022

Whereas traditional marketing focuses on customer acquisition alone, product marketing drives everything from acquisition to activation , adoption, and retention. Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Roles of a product marketer.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. An Ahrefs blog post.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

DECEMBER 15, 2022

What is a feature audit? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it. Such insights can help them avoid feature bloat.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Next, the knock-on impact on adoption : better activation means a wider array of features being adopted by your customers.

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Userpilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. Then use a tooltip to drive relevant feature discovery. feature usage , in-app events, etc.).

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. Segmenting disengaged customers to implement targeted re-engagement campaigns to prevent churn.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JULY 4, 2023

TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. The chasm in the technology adoption lifecycle. What is the chasm?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. It is a strategic form of marketing that focuses on the product itself and uses it as the driving force for your company’s growth. Userpilot is a great tool for product onboarding and adoption. Let’s get started!

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. Meanwhile, your post-launch phase is about evaluating your launch success and driving sustained product adoption.

Product launches 105

Product launches Product Research Data Visualization Research Software 105