Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? This article outlines 13 exceptional techniques for converting your free users into paid users. The freemium model involves offering your basic product features for free. Let’s dive in! Turn insights into action!

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization User Testing 90

Userpilot

APRIL 10, 2023

TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. The main downsides are high support costs and low conversion rates of 5 %.

Feedback Software 77

Feedback Software Analytic Tools User Testing Strategy 77

Userpilot

JANUARY 6, 2023

Freemium or Free-Trial? Freemium or Free Trial: What do Your Buyers Prefer? In the article, we also discuss different strategies you can leverage to drive conversions from freemium or free trial to paid plans. Freemium gives users free access to limited product functionality for an unlimited time.

Customer Experience 81

Customer Experience User Testing User Friction Product Research 81

Userpilot

DECEMBER 11, 2022

Wondering how you can use conversion analysis to optimize your user funnels and increase conversions? In today’s article, we’ll talk about what conversion analysis is, and its benefits. There are eight essential steps for conducting a conversion analysis correctly. What is a conversion analysis?

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization User Testing 95

Userpilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha!

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can ask users to rate their experience on a pre-defined scale or collect emoji-based responses.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 17, 2024

Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? The web analytics dashboard showcases important metrics such as website traffic sources, sessions, bounce rates, devices, unique pageviews, new visitors, and returning visitors.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Userpilot

APRIL 16, 2021

Offering a free trial is often expected for SaaS products in 2021. Even companies with high brand recognition, like Adobe and Hubspot, provide free trials of their products. That’s why most SaaS companies today don’t face a dilemma whether they should be offering a free trial or not. Table Of Contents.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. TL; DR The company’s growth rate refers to the measurement of variables that indicate a company’s growth over time.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

DECEMBER 20, 2022

On the contrary, the sales funnel drives the marketing-qualified leads from the marketing stage to conversion. There are 5 main stages in the marketing funnel: awareness, consideration, conversion, retention, and loyalty. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Conversion stage.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. High ratings build trust and make purchase decisions easy.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

JULY 2, 2022

SaaS reverse trial is relatively a new concept, although some famous brands have been implementing it for a while. For product-driven companies, there are typically two options for acquiring paid users: offer free trials or create a freemium version. SaaS trials can last as long or as short as necessary.

Analytic Tools 107

Analytic Tools User Testing Customer Experience Data Visualization 107

Userpilot

SEPTEMBER 5, 2021

Marketing SaaS products is different from traditional product marketing as it uses the product itself as the main driver of acquisition through trial and freemium models. Strategies to drive account expansion : show users what they're missing out on, use contextual in-app messaging , and offer a free trial version of premium features.

Feedback Software 88

Feedback Software Analytic Tools Research Software Software Review 88

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel? Let’s start!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Track user behaviors to identify how prospects interact with your marketing content, and use metrics such as product usage , conversion rate , and active users to measure your success. Userpilot ’s blog. case studies, alternative pages, etc.). Intent stage (MoFu).

B2B 97

B2B Analytic Tools Feedback Software Data Visualization 97

Userpilot

FEBRUARY 18, 2022

If you’re like most SaaS founders, you’ve probably struggled to find the sweet spot in trial pricing. Companies with high revenue per user (RPU) and a low cost per lead (CPL) should consider a trial pricing strategy since it filters out unqualified leads while still offering an accessible price for prospects.

Feedback Software 52

Feedback Software User Testing Onboarding KPIs Customer Feedback 52

Userpilot

JUNE 2, 2023

Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is product adoption?

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Customer Experience Product Research 79

Userpilot

JANUARY 19, 2023

Key quantitative metrics that you should measure are: Trial-to-paid conversion rate , Product adoption rate, Feature usage rate, Customer acquisition cost, Retention rate , Customer health score , Churn rate , Customer lifetime value , Gross profit margin & Monthly recurring revenue.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 93

Userpilot

JANUARY 31, 2023

Sign-ups to PQL conversion rate Sign-ups to PQL conversion rate is the percentage of your sign-ups that convert into product-qualified leads (PQLs). To calculate the sign-ups to PQL conversion rate, divide the number of PQLs by the number of sign-ups in a specific period and multiply the ratio by 100.

Onboarding KPIs 87

Onboarding KPIs Product launches Analytic Tools Feedback Software 87

Userpilot

APRIL 30, 2022

In this blog post, you’ll learn an honest opinion about both growth strategies. Product-led companies, for example, use free trials and a freemium model to get customers to experience their perceived value. Collecting feedback from users including those in the trial stage is important too. Let’s get started!

Feedback Software 94

Feedback Software User Testing Customer Feedback Customer Experience 94

Userpilot

JUNE 30, 2021

What is the average SaaS conversion rate from a free trial? Is my trial-to-paid-conversion rate good? The average conversion rate from your SaaS free trial has a big impact on your product’s growth and blindly f ollowing benchmarks is not the best way to focus your efforts.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 27, 2022

Although the failure rate differs from one industry to the other, the odds of success are 25 to 1 in general. The visitor to trial sign-up rate measures the percentage of visitors to your website/app who signed up for a free trial. Feature usage rate provides insight into the individual feature engagement status.

Onboarding KPIs 89

Onboarding KPIs Product launches Analytic Tools Feedback Software 89

Userpilot

MAY 2, 2022

A few examples of vanity metrics are the number of free trial users, total customers acquired, and the number of total users. Instead, you should use the trial to paid conversion rate , customer acquisition cost, and customer engagement score. Number of free trial users. Number of free trial users.

Onboarding KPIs 93

Onboarding KPIs Research Software Analytic Tools Feedback Software 93

Userpilot

MARCH 31, 2023

The 10 key onboarding metrics and KPIs are: time to value, user activation rate, time to complete onboarding, the number of support tickets, trial-to-paid conversion rate, product adoption rate, product stickiness, customer retention rate, customer effort score, and customer satisfaction rate.

Onboarding KPIs 76

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 76

Userpilot

JULY 15, 2022

Looking for micro and macro conversion examples to better understand the buyer journey and improve retention ? Conversions can be classified into two main types: macro and micro conversions. Micro-conversions are small steps your users take to reach the primary goal. What is a micro-conversion in SaaS?

Customer Experience 95

Customer Experience Customer Feedback Data Visualization User Testing 95

Userpilot

MARCH 16, 2022

The 10 most critical customer onboarding metrics are the time to complete onboarding, time to value , trial to paid conversion rate , customer engagement rate, feature adoption rate , customer lifetime value, net promoter score , customer retention rate, customer churn rate, and cost spent on support.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 89

The Product Coalition

MAY 11, 2021

In this blog, we shall discuss cloud storage technology, a secure way to save your businesses’ data easily, from anywhere and at any time. with a 14-day free trial. Dropbox for enterprises bulks up its free offerings providing support to various users. You get 15 Gb free while signing up and 100 GB further for $1.99

Data Visualization 151

Data Visualization Document Technology Customer Experience 151

Userpilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. Userpilot customer review on G2.

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs Marketing 89

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. to $19.99, with unlimited exchanges and a free trial period of one month. Netflix introduced a new $7.99

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels.

Analytic Tools 71

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 71

Userpilot

JULY 26, 2022

Goals in SaaS are conversion points along the customer journey that you want your users to reach. Micro conversions lead users to macro conversions and include actions directly related to purchases. Macro conversions are the primary objectives of your business. What exactly are these micro and macro conversions ?

Customer Feedback 86

Customer Feedback Customer Experience User Testing Feedback Software 86

Userpilot

MAY 8, 2023

Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run. A negative product experience will lead to higher churn rates , driving users toward the competition — an issue commonly faced by SaaS companies.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Onboarding KPIs 93

Userpilot

JULY 7, 2022

The 10 key product-led growth metrics are product qualified leads, time to value, average revenue per user, feature adoption rate , customer lifetime value, retention rate , net revenue retention, expansion revenue , Net Promoter Score, and product virality. They are usually users who have activated via a free trial or freemium model.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Product Research Customer Feedback 93

Userpilot

FEBRUARY 4, 2022

Paid trials can filter out unqualified leads, helping your sales teams focus on the prospects who’ll actually convert. Focusing on qualified leads and therefore increasing the conversion rate facilitates more accurate revenue forecasts for SaaS companies. Free trial length. What is the SaaS sales process?

Feedback Software 93

Feedback Software Research Software Reporting Tools Onboarding KPIs 93

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. What is a product trial? A product trial is one aspect of a product-led growth strategy.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback Customer Experience 95

Intercom, Inc.

MAY 13, 2022

. “As today’s customer is inundated with information, it’s important to build relationships with your potential customers through compelling and value-driven content “ Website blogs are another way of attracting leads, as are online coupons, free trials and demos, as well as product giveaways. .

B2C 118

B2C Advertising Customer Experience B2B 118

Userpilot

SEPTEMBER 28, 2022

The 10 key product management KPIs and metrics are Customer Acquisition Cost, Trial to Paid Conversion Rate, Customer Lifetime Value, Customer Satisfaction Score, Daily Active Users/Monthly Active Users, Feature Adoption Rate, Monthly Recurring Revenue, Net Promoter Score , Customer Retention Rate , and Customer Churn Rate.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 73