Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 107

Feedback Software User Testing Product Research Customer Experience 107

Userpilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. There are a few benefits why marketing funnel analysis is essential for SaaS product success. For each funnel stage, choose relevant metrics. Book the demo!

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience Data Visualization 93

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it. Like in-app messages, they also are a good way to invite beta testers.

Feedback Software 93

Feedback Software Research Software Product launches User Testing 93

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

Analytic Tools 95

Analytic Tools Feedback Software UX Data Visualization 95

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Benefits of the SaaS user onboarding process: Improved retention. The three phases of SaaS onboarding are primary, secondary , and tertiary onboarding. What is SaaS customer onboarding?

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 92

Userpilot

OCTOBER 1, 2022

The difference between in-app notification vs. push notification lies in the user state. While the former appears inside an app, the latter is triggered when the user is outside the app. Announce new feature launches and product updates within the app. Let users have more granular control over your app’s notifications.

Customer Experience 94

Customer Experience User Testing User Experience Customer Feedback 94

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. You’ll learn what they are, and some best practices on how to use them.

Feedback Software 94

Feedback Software Analytic Tools Software Review Customer Feedback 94

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Is the freemium strategy worth it for SaaS products? In contrast, the average free trial conversion rate in the B2B SaaS space is around 17%.

Feedback Software 76

Feedback Software Analytic Tools User Testing Strategy 76

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. Let’s get right to it!

Product Research 94

Product Research Feedback Loop Feedback Software User Testing 94

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? User onboarding best practices for SaaS – Yaakov Carno. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. What is its goal?

Onboarding KPIs 73

Onboarding KPIs Customer Experience User Testing User Friction 73

Userpilot

FEBRUARY 3, 2022

Creating an app welcome page from scratch is no straightforward matter, even for experienced UX designers. What should the content of the welcome message consist of? SaaS businesses use welcome pages to greet new users, segment them and point them towards value as quickly as possible. What is an app welcome page?

Customer Experience 94

Customer Experience Data Visualization Demo Product Research 94

Userpilot

JULY 29, 2021

A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. This is based on customer data and product usage data such as in-app behavior, user needs, and job-to-be-done.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JULY 6, 2021

This blog post will tell you: What a loading page is. How you can improve the loading time of your app. Without further ado, let’s dive into the 10 best loading page examples from SaaS companies. Without further ado, let’s dive into the 10 best loading page examples from SaaS companies. Table of Contents.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. The best tactics to drive business growth include: Personalize the customer experiences by tailoring in-app messages , recommendations, and offers to increase conversion rates. CAC is a fundamental metric in measuring company growth.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 86

Userpilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Loom uses contextual in-app prompts to drive upsells. Slack collects user feedback with in-app surveys to inform PX improvements. And most importantly, how do you create product experiences that delight your users? Let’s dive in!

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. Leverage tooltips to send the right message to the right user at the right time. Keep reading! Let’s get started!

Feedback Software 83

Feedback Software Reporting Tools Customer Experience Data Visualization 83

Userpilot

MAY 17, 2022

What are the best channels to announce new products: in-app communication, email, social media, etc? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. Product announcements best practices to keep in mind: Segmentation.

Research Software 91

Research Software Onboarding KPIs Product Research User Testing 91

Userpilot

JUNE 29, 2022

Select a story medium that’s more relevant to your audience and close out your message with an appropriate call to action. Here are some best practices for product storytelling: Don’t focus much on the product features. Define your buyer persona and core message. Let’s get started! to a shared objective.

Feedback Software 93

Feedback Software User Friction User Testing Customer Experience 93

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. A healthy SaaS company should maintain an NDR of over 100% because it indicates that upgrades are outweighing downgrades and churn. You can use in-app help centers and NPS surveys to reduce churn and thus, improve your SaaS NDR rate.

Analytic Tools 95

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 95

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Track user behavior data to identify friction and help users reach activation stages with in-app guidance.

Feedback Software 91

Feedback Software Analytic Tools B2B Data Visualization 91

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn. Track customer behavior in-app to gain insights into user attrition trends. Poor onboarding.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

Feedback Software 86

Feedback Software Research Software User Testing Customer Feedback 86

Userpilot

AUGUST 30, 2022

This article shows you how to drive SaaS growth with upsells. And best practices for increasing your conversion rate. Upselling in SaaS is measured using the expansion MRR metric (the extra monthly revenue from existing accounts). Send out in-app surveys and then segment users based on their NPS scores.

Customer Experience 90

Customer Experience User Testing Product Research Onboarding KPIs 90

Userpilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. However, it may be up to 5% for small and medium SaaS businesses.

Data Visualization 82

Data Visualization Feedback Software Analytic Tools Customer Experience 82

Userpilot

SEPTEMBER 14, 2022

SaaS billing dark patterns are like the proverbial quick fix: instant results that don’t last and don’t solve the underlying problems. But the worst part is many SaaS providers use these design patterns without knowing the negative long-term impact on their business. Some companies intentionally use them for quick gains.

Customer Experience 94

Customer Experience User Testing Banking Technical Review 94

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

MARCH 21, 2022

An in-app messaging campaign is at the heart of product communication software when it comes to helping new users navigate. Even so, crafting an effective in-app messaging strategy can be challenging. Conversely, creating relevant and timely in-app messages could increase retention and growth.

Feedback Software 93

Feedback Software Messaging User Testing Customer Feedback 93

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? The best user engagement tools to use to turn new users into active users. Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. What are monthly active users (MAU) in SaaS?

Feedback Software 93

Feedback Software Analytic Tools User Testing Onboarding KPIs 93

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? The SaaS quick ratio measures the growth efficiency of a company. The quick ratio is a relatively better measure of a SaaS company’s growth prospects than other metrics like monthly recurring revenue (MRR) and expansion MRR. SaaS quick ratio.

Analytic Tools 94

Analytic Tools Onboarding KPIs Customer Experience Software Review 94

Userpilot

OCTOBER 21, 2022

The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust. Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Attract good-fit customers. Boost product growth.

Feedback Software 94

Feedback Software User Testing Customer Experience Customer Feedback 94

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses.

Research Software 87

Research Software Analytic Tools Feedback Software Data Visualization 87

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 84

Customer Experience Analytic Tools User Testing Customer Feedback 84

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. Churn is the enemy of SaaS businesses. Let’s get started!

Feedback Software 95

Feedback Software Customer Experience User Testing Onboarding KPIs 95

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Ready to practice? What is user behavior analytics? How to track user behavioral data.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92