Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Sharing industry-specific knowledge and offering support via active digital communities. These tooltips feature simple texts that explain what the feature is and what benefits it holds.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Userpilot

NOVEMBER 22, 2022

The main benefits of creating a customer education program. There are three main benefits to investing in customer education: it improves product adoption , drives customer success, and reduces customer churn. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 92

Education User Testing Customer Feedback Customer Experience 92

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Benefits of real-time customer engagement. Automatically triggered in-app experiences based on user behavior.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. Let’s explore some of the key benefits below. Knowledge base.

Document 87

Document Analytic Tools Feedback Software User Testing 87

Mind the Product

MAY 5, 2020

Now, in order to take our content to the next level, we’re making some important changes – changes that will come at a cost to us as we work harder to garner the insights and knowledge from the very best minds in the business. You’ll get this, all the Insider benefits, plus more! There’s Something for Everyone.

Data Visualization 154

Data Visualization Events Blog Leadership 154

Userpilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. The revenue is more predictable, too. 5-25 times.

Onboarding KPIs 86

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 86

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Userpilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. What are the benefits of localized content? Content localization can benefit SaaS companies in a number of ways. Blog content localization. The process includes translation.

Research Software 85

Research Software Analytic Tools User Testing Onboarding KPIs 85

Imaginary Cloud - Design

AUGUST 19, 2021

This blog post will discuss what Design Research is, its top benefits, and how we do it at Imaginary Cloud. The Benefits of Design Research. ? Make an evidence-based decision, considering identified insights. This is made based on the information gathered and treated previously throughout the process.

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. What is a knowledge base?

Feedback Software 92

Feedback Software Reporting Tools Customer Experience Data Visualization 92

Userpilot

MAY 1, 2024

Shared Learning : Knowledge sharing is central, with members feeling empowered to exchange tips, best practices , and innovative ideas, and gather valuable customer insights. By encouraging user-generated content and fostering direct communication among users, Slack has demonstrated the practical benefits of its platform.

Feedback Software 76

Feedback Software Customer Feedback User Testing Customer Experience 76

Userpilot

OCTOBER 31, 2023

In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. For example: Interactive product tours : Automated product tours can step users through the key features of your app and show them exactly how to use them with an easy-to-follow guide (or direction to your knowledge base).

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90

Userpilot

NOVEMBER 2, 2022

Meet them where they want with multiple support options, including a self-serve knowledge base. Product value refers to the benefits a product offers its target customers. It’s based on how well it solves their problem or helps them achieve their goals. How can adding value to products benefit your business?

Feedback Software 91

Feedback Software Research Software User Testing Product Research 91

Userpilot

JANUARY 23, 2023

Then, create customer segments based on shared characteristics – whether it be jobs to be done, stage in the user journey, NPS score , location, etc. Set event-based triggers that result in the next action. Use data to personalize the knowledge base content for users. What is real-time personalization?

Customer Experience 95

Customer Experience Analytic Tools Feedback Software Data Visualization 95

Userpilot

JUNE 27, 2022

Software developers don’t care about your product’s benefits; they are interested in its features. There are seven common channels for developer marketing: in-app guidance , in-app knowledge bases , blog posts, tech events, Stack Overflow forum, Slack, and Hacker News. In-app knowledge bases.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Research Software 95

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. podcasts are a great way to expand your knowledge on the go or when the time is scarce. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Feedback Software 94

UX Studio

JULY 13, 2023

Are you a UX researcher looking to level up your skills and knowledge? Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? You will learn about how and why to set up metrics and the benefits of qualitative and quantitative research.

Data Visualization 82

Data Visualization Product Research User Testing Customer Feedback 82

Userpilot

MARCH 31, 2023

Here’s how to create a successful free-to-paid strategy: Prioritize top features in your free trials based on product usage data. Provide self-serve support through a knowledge base and use gamification to make the trial experience more enjoyable. Each new step is triggered based on the user’s previous action.

Feedback Software 86

Feedback Software Onboarding KPIs Strategy Customer Experience 86

Userpilot

APRIL 6, 2023

Benefits of using AI tools for customer success AI offers numerous benefits in a customer success setting — let’s explore a few. Then, based on those insights, you can create an informed personalized approach to each customer. Add self-service tutorials inside your app. For this article, we have compiled our top picks.

Data Visualization 94

Data Visualization Analytic Tools Research Software Customer Experience 94

Userpilot

MAY 26, 2022

In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Proactive engagement has a lot of benefits, like providing a great customer experience and reducing your churn rates. What are the benefits of proactive engagement? Segment users based on needs.

Customer Experience 95

Customer Experience User Testing Customer Feedback Feedback Software 95

Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Help center vs Knowledge base. Both help centers and knowledge bases have similar functions, so people tend to confuse one for the other. Let’s get started!

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Customer Experience 95

Userpilot

NOVEMBER 17, 2021

For instance, since 2004, Saravana had been writing about the Microsoft BizTalk technology on his blog. Back then, he had no idea that the blog would become a primary customer acquisition channel for a product he would launch in the future. “I just wanted everybody to benefit from my knowledge,” he said. .

Customer Experience 91

Customer Experience User Friction Enterprise Document 91

Userpilot

MAY 5, 2022

In this blog post, you’ll learn: What micromarketing is. Unlike traditional marketing which focuses on reaching as many members of your (target) customer base, micromarketing focuses on reaching only a targeted group. This process serves several benefits. Segment all users based on needs and user journey stages.

Research Software 94

Research Software User Testing Customer Experience Data Visualization 94

Valerian Tech

JULY 27, 2023

In this blog post, we will provide a practical guide to implementing agile methodologies, explaining their key principles, highlighting the advantages they offer, and offering tips for successfully adopting agile practices. This approach enhances teamwork, encourages knowledge sharing, and eliminates bottlenecks.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52

Userpilot

JULY 11, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. The following are some benefits of excellent customer service. These are: Userpilot – for in-app guidance and in-app knowledge bases.

Reporting Tools 97

Reporting Tools Feedback Software Customer Experience User Testing 97

Userpilot

AUGUST 31, 2021

You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. Amplitude incorporates video into their release notes to accelerate the knowledge transfer for new product features. Focus on the user and what benefits this release will bring them. What are release notes?

Feedback Software 96

Feedback Software Analytic Tools User Testing Data Visualization 96

Userpilot

OCTOBER 10, 2022

Helping you create a powerful in-app help center with FAQs, chat support, search functionality, and a knowledge base. With a carefully worded message, they highlight the benefits of a plan upgrade and encourage users to move to a paid plan. They are more effective than any blog post or email that can be missed or ignored.

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Userpilot

JUNE 30, 2023

Before you can start optimizing resources and looking at which elements to switch out, you need to have a base to build from. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content. You can integrate an existing knowledge base simply by adding a URL.

Analytic Tools 93

Analytic Tools Embedded Analytics Data Visualization User Testing 93

Userpilot

NOVEMBER 5, 2023

Notion personalizes your onboarding experience based on your response. This center can hold a variety of resources, including blog posts, FAQs, webinars, etc., By offering webinars that are personalized to your customer’s needs, you can provide customers with the knowledge and resources they need to succeed.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience User Testing 89

Userpilot

NOVEMBER 28, 2022

Benefits of self-serve guides: They offer self-service support with granular and contextual guides. Trigger your guides to specific user segments: Segment users based on their goals on your app. Best practices when creating customer self-service portals: Show different modules based on the user journey in your resource center.

Feedback Software 94

Feedback Software Customer Experience Analytic Tools Embedded Analytics 94

Userpilot

JULY 21, 2022

Constant improvement based on feedback. Personalize your in-app support hub content based on user segments , user events, localization, and more. Track your module’s performance based on target audiences (user segments), so you can offer the right customer service to the right users. Continuously improved based on feedback.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

JULY 21, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. What are the benefits of customer experience automation? One of the most immediate benefits of automating your customer experience is the extra time it provides.

Feedback Software 88

Feedback Software Reporting Tools Customer Experience Data Visualization 88

Userpilot

NOVEMBER 22, 2022

The 6 main types of customer segmentation are behavioral segmentation , demographic, psychographic, geographic, firmographic, and need-based segmentation. Here is how to create customer segments: Use welcome screens to segment new users based on their jobs to be done. Need-based segmentation. What is a user segment?

User Testing 95

User Testing Research Software Customer Experience Feedback Software 95

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium.

B2B 101

B2B User Testing Research Software Analytic Tools 101

Userpilot

AUGUST 29, 2022

Benefit from churn by adding a cancellation flow. Segment users based on their survey answers and in-app activity. Or as Elise Marengo—Userpilot’s Head of Customer Success—explains: “The relationship between a CSM and a customer should be based on two-way communication. Track customer sentiment with NPS surveys.

Feedback Software 93

Feedback Software Research Software User Testing Customer Feedback 93