Userpilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. One such tool is Userpilot, an excellent onboarding and data collection tool.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Onboarding KPIs 84

Onboarding KPIs Feedback Software User Testing Product Research 84

Userpilot

MARCH 6, 2024

To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. What distinguishes them is their focus. Product funnel.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

MARCH 27, 2023

But The Room had a problem holding it back from executing its important mission… The Problem: the new members were not uploading their CVs How could anyone hire the new talent if the community members weren’t uploading their CVs after signing up? Appcues , but I found Userpilot the most user-friendly when building the flow.

Analytic Tools 96

Analytic Tools Research Software Data Visualization User Testing 96

Userpilot

JUNE 22, 2023

Using segmentation and tracking feature usage to measure engagement. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Implement onboarding checklists to drive users to the activation point.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Customer Experience 91

Userpilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it?

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? What tools and channels can a product manager use to effectively announce new products or features? Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base.

Feedback Software 97

Feedback Software Research Software Product launches User Testing 97

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 84

Onboarding KPIs Feedback Software User Testing Analytic Tools 84

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Book a demo now to begin.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 96

Onboarding KPIs Customer Experience Data Visualization Certifications 96

Userpilot

AUGUST 2, 2023

12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Improve feature engagement with interactive walkthroughs. Onboarding playbook to drive engagement.

Feedback Software 87

Feedback Software User Testing Customer Experience User Friction 87

Userpilot

JULY 20, 2023

Poor onboarding. Track feature usage to understand customer engagement. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value. Use an onboarding checklist to drive users toward activation. Features heatmap on Userpilot.

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Data Visualization 90

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 10, 2022

Loom uses onboarding checklists to encourage users to get fully activated. Userpilot organizes webinars to teach users how to use new features. Miro uses announcement modals to inform users of updated features, while Asana uses tooltips to highlight features that might be hidden. Postfity welcome screen survey.

Feedback Software 95

Feedback Software Research Software Product Research User Testing 95

Userpilot

MAY 17, 2023

Product experience is affected by factors like usability and accessibility, user interface, product features, the platform it’s built on, and content strategy. Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information.

Customer Experience 92

Customer Experience User Testing Analytic Tools Feedback Software 92

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding KPIs 94

Onboarding KPIs Feedback Software Research Software Books 94

Userpilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. An Ahrefs blog post.

Research Software 91

Research Software Feedback Software User Testing Reporting Tools 91

Userpilot

JULY 31, 2023

Acquisition marketing focuses on gaining new customers and expanding market share. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. What is retention marketing?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 97

Onboarding KPIs User Testing Analytic Tools Feedback Software 97

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. Get the demo to see how!

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

JULY 30, 2023

While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. To measure the customer acquisition cost (CAC), divide the total cost of acquisition by the number of new customers acquired. Customer retention vs acquisition cost: Which metric matters more?

Customer Experience 90

Customer Experience Customer Feedback User Testing Data Visualization 90

Userpilot

APRIL 14, 2023

If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. What are the key features of a digital adoption platform?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Messaging 77

Messaging Feedback Software Product Research Customer Feedback 77

Userpilot

JULY 4, 2023

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. A freemium model helps you to understand which features provide users with the most value so you know what to monetize.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Introduce new features to continuously provide value.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Utilize tooltips strategically to increase feature engagement. Introduce new features to existing customers with in-app banners. Track user engagement with heat maps, feature tags, etc. Asana’s gamification to boost customer engagement.

Customer Experience 84

Customer Experience Customer Feedback Feedback Software Analytic Tools 84

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Customer onboarding challenges are blockers stopping you from converting users.

Feedback Software 94

Feedback Software Onboarding KPIs Analytic Tools User Testing 94

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center. Users start digging down on your landing pages, blogs, etc. Revenue (Expansion).

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

DECEMBER 19, 2023

Design a successful onboarding flow to help users unlock value quicker. From new referrals to a long-lasting relationship with customers, account management helps boost your company’s growth rate. Customer growth can be achieved by expanding existing accounts or signing on new customers. User persona example.

Feedback Software 89

Feedback Software Analytic Tools Product Research User Friction 89

Userpilot

MARCH 14, 2023

By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. Segment users and drive product adoption by presenting each target customer with the most valuable and relevant features. Then use a tooltip to drive relevant feature discovery.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

APRIL 16, 2024

It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Whether you want to release a new feature or launch an upgrade, you can use a ton of data to make user-centric decisions. Event tracking in Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. TL;DR Must-have features to look for in AI writing assistants include relevant templates, browsing capability, grammar and spell check, and support for the right languages.

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. What is Pendo? Pendo dashboard.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88