Product Talk

FEBRUARY 10, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Meet your co-presenters, product discovery coaches Teresa Torres and Hope Gurion. Teresa Torres: Let’s start with some introductions. We are both product discovery coaches with Product Talk.

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Product Research Data Visualization Research Software Analytic Tools 289

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. That’s a lot to keep up with. Let us introduce you to the mantra, “Stay thirsty my friends.”

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Books Blog Feedback Software User Testing 80

Intercom, Inc.

AUGUST 18, 2022

But going into staff plus roles is another beast entirely. There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. It was love at first click.

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Engineering Software Review Technical Review User Testing 204

The Product Coalition

DECEMBER 22, 2021

Add value to your team whilst getting to grips with software concepts If you’re coming to product management from a non-engineering background, there’ll be times during the first few months where you’ll feel lost. It can feel like you’re spending all your energy just trying to keep up with technical conversations.

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Product Talk

AUGUST 8, 2018

In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. Our students work on challenges like improving employee engagement, encouraging knowledge sharing between teams, making meetings more effective, and so on. Start with Empathy for Your Audience.

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Mind the Product

OCTOBER 10, 2019

In this blog we’ll share our own personal experiences, and consider how mental health problems such as imposter syndrome, anxiety, depression, or stress affect us as product people. At Mind the Product London last year, Rik Higham shared research showing that 70% of us suffer from imposter syndrome.

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Technical Review Product Research Weak Development Team Customer Experience 180

Sachin Rekhi

MARCH 1, 2020

Ernest Hemingway When it comes to what I write about, I subscribe to Ernest Hemingway's perspective that our best writing comes from the experiences of our lives. . Ernest Hemingway When it comes to what I write about, I subscribe to Ernest Hemingway's perspective that our best writing comes from the experiences of our lives.

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Data Visualization User Testing Customer Feedback Software Review 192

Intercom, Inc.

APRIL 19, 2018

Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post.

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UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. “Products that we’re designing standalone, are starting not to be standalone anymore. Let’s jump right into it. So I’m doing great.

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Research Software Feedback Software User Testing Product Research 75

Userpilot

FEBRUARY 5, 2021

Product management roles have experienced steady growth in recent years. The role of a Product Growth Manager (also Growth Product Manager) is an extension of the role to keep up with the evolving industry trends. Contents: Who Is a Product Growth Manager?

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Product Management University

FEBRUARY 25, 2020

This guide to portfolio product management and marketing answers the following seven questions. What is Portfolio Product Management and How Does It Differ From Traditional Product Management? What are the Core Principles of Portfolio Product Management? It makes everything easier.

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Indicative

MARCH 16, 2020

As a product leader, you have one of the best jobs in the world. But there’s the flip side to the positive aspects of your role (isn’t there always?) — the biggest being that your entire organization relies upon you to make the best possible judgment calls. Here’s What Makes a Stand-Out Product Manager. And why’s that?

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Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. Let me explain. These are meticulous comic-book style portraits filled with insights, details and jokes compiled by the employee’s manager and team to represent that person’s life both inside and outside the office.

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User Testing Customer Feedback Feedback Software Software Review 151

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Here are some of our favourite takeaways from the conversation: 1. We have to talk to customers.

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Userpilot

JULY 9, 2023

Let's begin! First, keep your questions simple and uncomplicated. Learning to identify double-barreled question examples is key to avoiding them in your surveys. To accurately capture user sentiment with your surveys, you must avoid any question that leads to confusion or frustration. Book a demo now to learn how.

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Product Research Customer Experience Data Visualization Customer Feedback 92

Product Innovation Educators

MARCH 23, 2020

How product managers can find a new angle on problems and be better problem solvers. One of the most powerful tools available to product managers and innovators is, wait for it… reframing! Our guest is a master at reframing, teaching organizations how they can use this powerful approach.

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Presentation Data Visualization Product Research Books 123

UX Studio

JULY 31, 2023

Building a digital product or service requires a team of people with different attitudes and backgrounds to work together on a daily basis. Admitting our mistakes can be uncomfortable, but it’s the first step in making a change and creating a supportive team environment when building digital products. What went wrong?

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Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? Let’s check it out! What are delightful products? Book the demo!

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User Testing Customer Experience Feedback Software Customer Feedback 94

Intercom, Inc.

MARCH 1, 2018

A product designer at a growing company has two key constituents: their users and their business. In his recent post “Subverted Design” , GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight of our all-important users in the process. Short on time?

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Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. Let's get started.

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Intercom, Inc.

NOVEMBER 23, 2022

In 2012, looking to build something of his own, Patrick founded ProfitWell , a suite of products to help SaaS companies grow by optimizing pricing, reducing churn, and getting accurate revenue reporting. Hold on to it – it’s what keeps you going. And today’s guest knows just how much it takes to make it work. Then, came integration.

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Research Software Analytic Tools Feedback Software Software Review 118

UX Studio

JANUARY 24, 2024

Let’s kickstart right away. Can you introduce to our audience in the style of that character? And despite having had many ads for the last 15 years, today I work as a product design director at Talkdesk, but I also sometimes feel like a rebel using my voice to stand for what I believe.

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Product Management University

AUGUST 5, 2019

The Portfolio vs. Every Product! Here are five B2B product management best practices that’ll give product management teams the coveted “strategic” moniker among executives, marketing, sales, engineering and customer success teams. Let’s say all 20 products have three market segments in common.

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Mind the Product

FEBRUARY 12, 2019

I believe the future of product management is product thinking. And product coaching is how we get there. I have worked with in product for most of my career. Building products for big corporates, small startups and scale-ups. Just adding more product managers, is not the answer.

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UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. We also delve into Kate’s path to becoming a leader in growth design and the fundamental requirements for success in this role. So let’s begin. Transcript [00:00:00] All right.

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User Testing Research Software Customer Experience Product Research 74

PMLesson's Ace the PM Interview

MAY 24, 2022

This article is a part of our series on BizOps. A role in BizOps gives candidates a uniquely influential position at a company. Business operations could entail: Marketing, Sales Operations, Web development, Copywriting, Brand management, Amongst many many other business activities. 💡 Hey there!

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Intercom, Inc.

JULY 21, 2022

Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that. If you enjoy our discussion, check out more episodes of our podcast. Back then, our very first episode was hosted by Intercom co-founder Des Traynor. That just blows my mind.

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Product Talk

SEPTEMBER 11, 2019

One of my goals at Product Talk is to showcase what good product management looks like. Today, I’m excited to introduce a new series, Product in Practice, where I’ll profile product managers doing great work. To kick off the series, we interviewed Rachel Allen , Director of Product at Omnitracs.

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UX Studio: Product Management

SEPTEMBER 29, 2023

Your product strategy is already bulletproof — just make sure you’re not making any of these mistakes. I’m Sándor, a product lead and former product designer with 5 years under my belt. In 2020 I joined our CEO to launch a new website builder for writers. A product designer starts everything by collecting insights.

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Product Research Research Software User Testing Analytic Tools 56

Userpilot

JUNE 21, 2021

User stories are an Agile technique of defining product functionality and requirements. If you’re in a bit of a rush, here’s the TL;DR (although I would encourage you to keep reading to access the templates!). User stories focus on the user, not the product. Unless you’re a pickle lover, I suppose!). User Story Template.

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User Testing Customer Experience Product Research Agile 98

Userpilot

MAY 5, 2023

Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle. TL;DR A customer success workflow is a defined series of steps to ensure customers get their desired outcome using your product or service.

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Analytic Tools Feedback Software User Testing Customer Experience 85

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles.

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Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? Let’s get right to it! Product discovery enables teams to achieve and maintain the product-market fit and removes bias from the product management process.

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Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

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Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. The two top customer analysis tools of our choice are Semrush and Userpilot.

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Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2. Creating a user persona can be hard sometimes.

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Analytic Tools Feedback Software Research Software User Testing 98

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. Whether you’re a fellow UX researcher, a creative UX designer, or a product person, we’ve got your back. So, let’s dive in. But a couple of them.

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