Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard. StoryChief.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. You must communicate the value of accessing the gated content.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated onboarding is highly scalable, can be tailored to distinct segments , and offers self-paced learning.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education program examples in SaaS. Begin the process with a welcome survey for new users.

Customer Experience 95

Customer Experience Feedback Software Education Customer Feedback 95

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 90

Onboarding KPIs Customer Experience Data Visualization Certifications 90

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. User onboarding tools: Userpilot. Let’s get started! What is product marketing?

Research Software 88

Research Software Analytic Tools Feedback Software Data Visualization 88

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

DECEMBER 6, 2022

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. But what exactly goes into an effective onboarding process?

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback Customer Experience 95

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 89

Customer Experience User Testing Data Visualization Construction 89

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 88

Research Software Onboarding KPIs Data Visualization Customer Experience 88

Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Accessibility features are making UX design more inclusive.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Reporting Tools 94

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). Malewicz’s take on mobile onboarding screens.

Customer Experience 77

Customer Experience Customer Feedback Feedback Software User Testing 77

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 88

Feedback Software Analytic Tools Onboarding KPIs User Testing 88

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 92

Onboarding KPIs User Testing Analytic Tools Feedback Software 92

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is its goal?

Onboarding KPIs 74

Onboarding KPIs Customer Experience User Testing User Friction 74

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Research Software Books 87

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies.

Feedback Software 94

Feedback Software User Testing Customer Feedback Customer Experience 94

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 73

User Testing Customer Experience Data Visualization Demo 73

Userpilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. Churn is the enemy of SaaS businesses. Let’s get started!

Feedback Software 95

Feedback Software Customer Experience User Testing Onboarding KPIs 95

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Looking to overcome the onboarding challenges described above?

Feedback Software 87

Feedback Software Onboarding KPIs Analytic Tools User Testing 87

Userpilot

APRIL 14, 2023

A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. A little bit like a navigation device, it guides users through the relevant features of the product to help them reach their destination as quickly and as efficiently as possible.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 76

Analytic Tools Feedback Software Onboarding KPIs User Testing 76

Userpilot

APRIL 6, 2022

That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with. Collecting feedback through microsurveys to constantly improve your product and onboarding experiences. Use short contextual guides instead.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 29, 2023

Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. To help users get started with its product, Rocketbots deployed interactive onboarding walkthroughs. Good PX does the opposite.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

Feedback Software 79

Feedback Software Research Software User Testing Onboarding KPIs 79

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

Userpilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Onboarding KPIs 93

Onboarding KPIs Software Review Analytic Tools Data Visualization 93

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Use interactive walkthroughs to guide users and boost onboarding engagement.

Customer Experience 76

Customer Experience Customer Feedback Feedback Software Analytic Tools 76

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Customer onboarding is proactively guiding and nurturing new users through your product.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. The example we’ll explore from Airtable is primarily focused on app user onboarding.

Customer Experience 93

Customer Experience Analytic Tools Customer Feedback Data Visualization 93

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 108

Feedback Software User Testing Product Research Customer Experience 108