Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 90

Feedback Software Analytic Tools Product Research Data Visualization 90

TechEmpower - Product Management

JULY 31, 2023

Don’t worry about scaling just yet. If your numbers work out, then scaling becomes a question of capital. Then use what you’ve learned in this blog post to decide if the numbers validate your business model, or if you need to rethink your approach. Please write us at blog@techempower.com !

Startups 104

Startups Product Research Customer Experience User Testing 104

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Why should SaaS companies invest in growth marketing? This is essential for SaaS company success because they depend on customer retention and lifetime value.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 80

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 80

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Scaling Customer Success. The Hardest Question SaaS CEOs and Leaders Have to Face Now.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Intercom, Inc.

JANUARY 23, 2020

The faster you grow, the more likely you are to achieve long-term success (and actually survive long enough to scale). Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Weak Development Team 183

Weak Development Team Analytic Tools Data Visualization Reporting Tools 183

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. So what is it about these SaaS sales reps that differentiates them from the rest? Let’s break down a few things that all the best SaaS sales pros understand. Persistence is a key driver of SaaS sales. Upselling value to existing customers is key.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Intercom, Inc.

SEPTEMBER 28, 2021

In recent years we have increasingly focused on upmarket, enterprise-scale customers. This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. There are baseline expectations for features of a modern-day SaaS tool.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Userpilot

JULY 9, 2023

Finally, questions with poor answer scales influence respondents' responses by limiting their range of answer options. "How satisfied are you with the user interface and overall functionality of our SaaS product?" " Your SaaS solution may be great despite your not-so-helpful customer support. " 7. "Please

Product Research 77

Product Research Customer Experience Data Visualization Customer Feedback 77

TechEmpower - Product Management

DECEMBER 11, 2023

Do you anticipate scale issues presently or in the future? Our blog post 53 Questions Developers Should Ask Innovators has a list of questions any good development team would ask. cto , product , saas Do you have the basics already defined and merely need them fleshed out? Or is your project a clean slate?

Software Developers 118

Software Developers Software Development Software Review Development 118

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. P.S. Keen to get ahead of the competition in 2023?

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. What does scaling customer support mean?

Feedback Software 90

Feedback Software Customer Experience Customer Feedback Data Visualization 90

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. What are the stages of the SaaS marketing funnel? As the SaaS model is subscription-based, it’s heavily reliant on customer retention. Blog post views.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 88

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. They map a numeric scale that ranges from 1 to 5 or from 1 to 10. Likert-scale questions. Ordinal scale questions.

Product Research 74

Product Research Data Visualization Analytic Tools Feedback Software 74

Userpilot

NOVEMBER 17, 2021

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. In 2013/2014, the company began scaling rapidly and moved to India to accelerate its growth. Scaling the company. 2,000+ customers. 5 products. Presently, Kovai.co

Customer Experience 83

Customer Experience User Friction Enterprise Document 83

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Systems Review 81

Userpilot

APRIL 30, 2024

Product-led growth is all the rage in the SaaS industry. Companies can determine the effectiveness of their PLG strategy by monitoring effortless annual recurring revenue, lean scale, and durable growth. For instance, what we’re doing today with the blogs and the content game is a form of being product-led. Absolutely.

Feedback Software 84

Feedback Software Analytic Tools User Testing Customer Feedback 84

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. So I was the person responsible for writing the blog, meeting people at conferences, speaking onstage, etc.

Startups 201

Startups Feedback Software Marketing Strategy 201

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 90

Research Software Feedback Software Analytic Tools Onboarding KPIs 90

Userpilot

MARCH 7, 2022

To take us through the topic of growing a SaaS business and the bumpy road to success, we interviewed Micha? Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Watch all Product Heroes episodes here. How it started.

Analytic Tools 124

Analytic Tools Data Visualization Reporting Tools Technical Review 124

Userpilot

SEPTEMBER 16, 2021

To utilize your customer health score, decide on your scale and determine your actions for each category on the health scale. You can use color code, percentage, or grade scale to categorize your customer score. Why is the customer health score important for SaaS companies? Decide on your customer health scale.

Feedback Software 81

Feedback Software Customer Experience User Testing Customer Feedback 81

Userpilot

JULY 14, 2022

What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently. For most SaaS businesses, a tech-touch model will help: Scale customer success without expanding the team. 6 Tech-touch strategies you should implement in SaaS to drive success.

Feedback Software 86

Feedback Software Technical Review User Testing Customer Experience 86

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? Let's talk about how to build and structure product marketing teams for SaaS products. Table of Contents: What does a SaaS product marketing team do? Table of Contents: What does a SaaS product marketing team do? Conclusion.

Research Software 95

Research Software Feedback Software Product Marketing Marketing 95

Userpilot

JUNE 25, 2023

To help you find the best customer satisfaction template, let’s go over seven distinct customer feedback survey types: Likert scale customer satisfaction survey template The Likert scale can be used to measure customer satisfaction on a scale from one to five. Customizing your survey using Userpilot.

Customer Satisfaction 84

Customer Satisfaction Product Research Customer Feedback Customer Experience 84

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. What is user experience (UX) in SaaS? Search, and Conversion Rate. Userzoom – for usability testing. Userzoom – for usability testing.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? To successfully implement PLS in your SaaS, you need a product that can sell itself, resources to support the necessary teams , solid data infrastructure, patience to let users explore the product themselves, and help, not sell mentality. Iterate and then scale.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Data Visualization 91

Userpilot

DECEMBER 3, 2021

Does the SaaS magic number sound rather mysterious? Today we’re going to talk about what the SaaS magic number is, how to calculate it, and what effects it can have on your business. The SaaS magic number is used to measure the results for every sales and marketing dollar spent. What is the SaaS magic number?

Onboarding KPIs 91

Onboarding KPIs Customer Experience Product Research Demo 91

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Promoters : Promoters are at the top of the scale (9 and 10). Response options are usually calibrated on a scale of 1 (not likely) to 10 (extremely likely). How to calculate NPS.

Product Research 80

Product Research User Testing Feedback Software Customer Feedback 80

Userpilot

DECEMBER 3, 2022

For SaaS products, six essential metrics that measure customer satisfaction are the Customer Satisfaction Score ( CSAT ), Customer Effort Score ( CES ), Net Promoter Score ( NPS ), Customer Health Score ( CHS ), Customer Churn Rate ( CCR ), and Customer Lifetime Value ( CLV ). How to calculate CSAT? How to calculate CES? How to calculate NPS?

Customer Satisfaction 93

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 93

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Its beauty lies in its universal appeal—whether you’re navigating the digital realm or the tangible world, the 1 to 5 scale speaks a language everyone understands. Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. This is on a scale, for example, 1-3. In SaaS, that’s the money generated through subscription renewals and upgrades. Choosing the right scale is not easy. What is RFM analysis?

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 89

The Product Cafe

JANUARY 18, 2024

For all the details, we've got links to our full blogs – make sure to check them out!🤩 Esteban Contreras Esteemed for his 16-year journey in scaling SaaS products and strategic innovation. Leah Tharin Specializes in B2B SaaS, focusing on product-led growth and retention.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. To grade OKRs, use a scoring system on a scale of 0.0 What are OKRs in SaaS? OKRs example. Why are OKRs important?

Feedback Software 97

Feedback Software Onboarding KPIs Reporting Tools Product Research 97

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Best tools to reduce customer churn in SaaS companies: Userpilot for collecting data and analyzing customer behavior. Best tools to reduce customer churn in SaaS companies. This article shows you six of the best. Segmentation.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Software Review 103

Userpilot

MAY 13, 2020

Any other year this time product people, growth marketers and SaaS folks would be heading to various conferences to learn the latest trends, dust off their skills, and – probably most importantly – network with other people from the industry. Wanna hear Success Stories of Scaling CX and Qualitative Feedback?

Analytic Tools 93

Analytic Tools Customer Feedback Data Visualization Feedback Software 93