Userpilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Search Engine Optimization (SEO) allows companies to reach more users with their content. Personalized emails are an effective way to announce new features and updates, and can be used to win back inactive users.

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Example of a user persona. What is the customer lifecycle?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 13, 2020

Product-Led Hub’s Academy #FightCovid initiative kicking off on May 18. The academy will deliver a 5 days long intensive live-online PLG bootcamp on May 18-22 and feature world-class instructors alongside its core training team. . PRODUCT-LED GROWTH BOOTCAMP by Product Led Hub – 18-22 May 2020 .

Analytic Tools 98

Analytic Tools Customer Feedback Data Visualization Feedback Software 98

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. The renewal process begins immediately after a user signs up for your product. The renewal process begins immediately after a user signs up for your product.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Your users will thank you one day. Melissa Perri – Speaker, consultant, and teacher in Product Management.

Technical Advisors 115

Technical Advisors Product Research Analytic Tools User Testing 115

Userpilot

MARCH 25, 2021

A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. That’s what user journey tools are for! In this blog, we give you a quick look at 6 great tools you can start using today and outline the perfect user journey map.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Userpilot

JUNE 25, 2019

When it comes to improving product adoption, one of the most effective tools at your disposal is the user onboarding checklist. A great checklist guides your users through various tasks. With that in mind, I thought I’d share some tips you should use when you build your user onboarding checklist. Choose a template.

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Customer Experience Startups UX Article 93

Userpilot

NOVEMBER 30, 2021

In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement tool that could be perfect for you! Appcues is a popular DAP, great or building onboarding checklists. New User Onboarding. User Analytics.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 29, 2023

The conjoint analysis simulates real-life situations where users have to choose between packages or plans made up of different features and prices. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. This also increases the WTP. quality solutions.

Research Software 104

Research Software Feedback Software Analytic Tools User Testing 104

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Why is user documentation needed?

Document 95

Document Analytic Tools Feedback Software User Testing 95

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Elements of User Onboarding by Samuel Hulick is a practical guide on how to build an effective user onboarding experience for users. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

JANUARY 21, 2021

Lots of UI options and an easy-to-use revamped interface , but not enough interactive options for user inputs to build out every kind of walkthrough you may need. Product onboarding is just one of the emphases for Whatfix, but this service has all the functionality you’re ever likely to need (except analytics). Source: demio.com.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Userpilot

OCTOBER 18, 2021

Pirate metrics help you assign specific metrics to the particular stage in the user journey – Acquisition, Activation, Retention, Referral, or Revenue. You can do that by calculating different metrics matched to the particular user journey stages. Activated users are those who reached the activation point. What is SaaS Growth?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Onboarding KPIs 97

Userpilot

JUNE 4, 2020

It’s no secret that we’re in the middle of the Product-Led Era – aka – your user finds your product, signs up, checks it out, and decides if it’s doing the job for them or not. Now – from the minute the potential user hits the ‘sign up’ button (or even earlier!) – the clock is ticking for you.

Onboarding KPIs 53

Onboarding KPIs Analytic Tools Research Software Customer Experience 53

Userpilot

JUNE 10, 2022

A feature request is a user’s suggestion to implement a product change that’s likely to improve their product experience. There are three types of feature requests: Bug fix requests – users send bug fix requests when they encounter an error while using your product. What is a feature request? Bug fixes requests.

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Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MARCH 18, 2021

The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. This will help earn users’ trust while setting the stage for a long-term commitment.

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Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 28, 2021

So if you’re looking to switch careers and become a PM – you will for sure find some insights in this blog. I found myself that I like to communicate and solve the problems that my users had using waterfall methodology. Contents: Why is breaking into the Product Management career path difficult? I finally made it!

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

Userpilot

JANUARY 30, 2023

TL;DR Customer activation is the second stage in the user journey—after customer acquisition. It involves guiding new and existing users to experience multiple Aha moments in your tool. Similar to Kontentino, Sked Social uses gamified checklists to give users a great onboarding experience. What is customer activation?

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience User Testing 93

Userpilot

NOVEMBER 24, 2022

Product education can speed up onboarding , increase engagement , reduce support costs, and improve long-term user retention. Define your main user personas and their jobs to be done. Segment users with similar characteristics into groups to offer personalized educational programs.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 17, 2021

Topics: Building Winning Products at Glossier and Goop, Conducting Meaningful Customer Interviews to Understand the Needs of Your End Users, Developing a Product Strategy that Made Investing Accessible to Women, Six Tactics to Improve the World While Growing Your Product, and much more! User Research London 2021. Product Drive.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

OCTOBER 7, 2022

You’ll also see how user onboarding software makes the process much easier. There’s a slight difference between a welcome message and a greeting message: you can welcome users without greeting them, and a greeting message can precede a welcome message sometimes. Enable you to segment users properly.

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Analytic Tools Feedback Software Messaging Customer Experience 94

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. The customer success landscape has changed. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

DECEMBER 3, 2020

A great knowledge base will not only crush your support ticket volume, but also help you keep more users (aka: reduce churn) at every stage of the user journey. In this blog, we’ll show you the right way to build and maintain a knowledge base that delivers for you and your users. Interested? So why do you need one?

Feedback Software 74

Feedback Software Analytic Tools Customer Experience User Testing 74

Userpilot

MARCH 5, 2021

With a free trial, your users get a test ride of your product with a low barrier to entry. “No Whether you decide between 7 or 14 depends on how long you think it takes for your users to hit their ‘Aha! Companies like Ahrefs and Surfer found that their free trial users outnumbered their paying customers. Table of Contents.

User Testing 98

User Testing Data Visualization Customer Experience Customer Feedback 98

Userpilot

AUGUST 29, 2022

This is beyond the basic onboarding that everyone does. End user training , as it’s alternatively called, increases your engagement and helps you retain customers more. Segment your users and provide personalized training instead. Great customer training doesn’t end with the initial onboarding. Yes, they do.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

Userpilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. Define ‘Activation’.

Onboarding KPIs 72

Onboarding KPIs User Testing Customer Experience Analytic Tools 72

Userpilot

JUNE 25, 2022

Whether you're already using Whatfix and are not happy with it, or you're just looking for the right digital adoption for your use case (user vs. employee onboarding) – we have the right answer for you! Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

JULY 21, 2021

Gamification can help increase user onboarding and product adoption – when done right. Gamification can help increase user onboarding and product adoption by adding fun elements into the SaaS application. Gamification usually includes a ‘reward’ that motivates the user to continue to use the product.

Customer Experience 98

Customer Experience Data Visualization User Testing Certifications 98

Intercom, Inc.

APRIL 15, 2021

The most important part is to spend time doing user discovery: meeting with your CS team, reading through the tickets, doing all of that discovery work to identify the common threads you’re seeing in there and how you can make the process of addressing them frictionless. Everything else is still very much up to us.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118

Userpilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. But what are some good user onboarding examples that can explain this better? In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it.

User Testing 96

User Testing Customer Experience Feedback Software Customer Feedback 96

Userpilot

AUGUST 28, 2019

If I asked you to think of the most important aspects of creating a successful SaaS product, you’ll probably think of solving a need, user onboarding techniques, and the all-important product-market fit. Well, I have another one in mind… Creating the perfect user adoption strategy. What is a user adoption strategy?

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Research Software User Testing Analytic Tools Customer Experience 99