Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

APRIL 21, 2024

Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast. It helps create in-app experiences to optimize user conversions. How you guide users to the desired actions depends on who they are.

Research Software 82

Research Software Feedback Software User Testing Reporting Tools 82

TechEmpower - Product Management

JULY 31, 2023

Startup Metrics with Dave McClure Dave McClure has a great presentation on Startup Metrics where he points to some additional metrics that are useful to consider: A : Acquisition - Where / what channels do users come from? R : Retention - Do they come back & re-visit over time? Please write us at blog@techempower.com !

Startups 104

Startups Product Research Customer Experience User Testing 104

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Read on as we explore ways to keep users happy and retain them. Keep user communication organized.

Feedback Software 84

Feedback Software Data Visualization Customer Communications Customer Experience 84

Userpilot

DECEMBER 10, 2023

PLG is cost-efficient and promotes retention and long-term growth. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. That’s indirect monetization.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience Data Visualization 94

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. The company also leveraged data analytics to personalize recommendations and improve the user experience. UX Timeline, back to the past!

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Customer Feedback 92

Customer Feedback Customer Experience User Testing Analytic Tools 92

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 80

Customer Experience Customer Feedback User Testing Data Visualization 80

Userpilot

MAY 29, 2023

Have you ever come across a retention table and wondered what it all means? Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table.

Data Visualization 77

Data Visualization Customer Experience Analytic Tools Customer Feedback 77

Mixpanel

APRIL 18, 2024

For one, in an ideal scenario, any new feature release requires a healthy amount of testing and, unlike B2C companies which build for general consumers and might have millions of users, most B2Bs are lucky to have a few thousand people regularly using their products. This is largely because of the challenges that are inherent in B2B.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Use email marketing campaigns to bring back inactive users.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization User Testing 93

Userpilot

APRIL 14, 2022

Have you ever wondered what is a good retention rate for your business? If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. Standard retention rates. What is customer retention?

Feedback Software 94

Feedback Software Analytic Tools User Testing Onboarding KPIs 94

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? Marketing segmentation comes in handy here.

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Lenny Rachitsky

APRIL 2, 2024

“How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!) An even more pronounced compound growth effect is seen in retention metrics.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. This user journey mapping focuses on user interactions with your product.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Dashboard 82

Userpilot

DECEMBER 20, 2022

There are 5 main stages in the marketing funnel: awareness, consideration, conversion, retention, and loyalty. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

Userpilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. This means not only more users but also the right ones.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Experience 86

Userpilot

MARCH 6, 2024

The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. This helps create user personas. There are multiple product and marketing metrics to track at each stage of the funnel. Book the demo!

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Book a demo with us today !

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience User Testing 91

Userpilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. The main stages in the marketing funnel are Awareness, Interest, Consideration, Intent, and Purchase.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 82

Data Visualization Feedback Software Analytic Tools Customer Experience 82

Userpilot

JULY 18, 2023

You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. The average revenue per user. Multiply the result by 100.

User Testing 82

User Testing Feedback Software Data Visualization Customer Feedback 82

Mixpanel

JULY 8, 2022

May uses Mixpanel to better understand how customers use its product and make more informed decisions about its product roadmap, which has resulted in monthly user growth of more than 10 percent and a doubling in user retention. Before Mixpanel, we made decisions based on conversations with users. Mixpanel for Startups.

Data Visualization 111

Data Visualization Dashboard Startups Analytic Tools 111

Mixpanel

AUGUST 31, 2022

When a product doesn’t have good customer retention, it’s like working with a leaky bucket. Bain & Company found that a 5% increase in customer retention can lead to a 25-95% increase in revenue. . Product analytics makes tracking customer retention much easier. Customer retention rate. Churn rate.

Data Visualization 110

Data Visualization Customer Feedback Customer Experience User Testing 110

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Strategy Customer Experience 92

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Trello did it when they got to 10 million users.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Data Visualization 87

Userpilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Follow these 6 essential steps to create a resource center: Define the user personas of your product.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. Let’s get started.

Analytic Tools 95

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 95

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. Customer loyalty analytics vs retention analytics.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Experience 92

Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention. Retention rate : This is the opposite of churn rate and measures the percentage of customers who renew their subscriptions.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue. Customer retention is your company’s ability to turn one-time subscribers into repeat customers.

Analytic Tools 87

Analytic Tools Onboarding KPIs Customer Experience User Testing 87

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. The goal of CLM is to maximize customer engagement , satisfaction, and retention.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90