Product Talk

NOVEMBER 17, 2021

It’s no wonder we end up with software that doesn’t work for our customers. When a product manager, a designer, and a software engineer work together to decide what to build and they engage directly with customers themselves, we avoid this game of telephone. We want all of our team members to have some exposure to customers.

Product Research 220

Product Research User Testing Customer Experience Feedback Software 220

Userpilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. Visualize the journey with a funnel analysis chart. By visualizing the conversion rate at each step, funnel analysis identifies where users drop off and highlights opportunities for improving the user experience and increasing conversions. Identify friction areas.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Find the right tool to make customer loyalty segmentation easier.

Data Visualization 71

Data Visualization Product Research User Testing Customer Experience 71

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can even collect qualitative insights through feedback surveys and user interviews. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Reveal

JULY 21, 2023

In this blog, we will explore the concept of dashboard templates and provide a step-by-step guide on creating custom dashboard templates with the Reveal embedded analytics solution. Dashboard templates are pre-designed layouts that provide a framework for organizing and presenting data in a visual format.

Data Visualization 95

Data Visualization Dashboard Analytic Tools Customer Experience 95

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Design elements : The design of a primary navigation menu is usually more prominent with bold text and larger buttons; secondary navigation often uses smaller text or icons to take up less visual space.

Feedback Software 100

Feedback Software Research Software Data Visualization Product Research 100

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Userpilot

DECEMBER 21, 2022

Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Userpilot

MAY 31, 2023

Placing passive feedback widgets within your product. Utilizing in-app resource centers to allow users to submit feedback, such as feature requests or bug reports. Properly analyzing qualitative data to go beyond numbers to understand the reasons behind user feedback and enable meaningful improvements.

Data Visualization 88

Data Visualization Feedback Software Customer Feedback User Testing 88

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Why Do You Need Feedback Widgets for Websites? Feedback Widget for Website.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 96

Data Visualization Customer Experience Analytic Tools Customer Feedback 96

The Product Coalition

FEBRUARY 20, 2023

Marc Andreessen describes PMF in his 2007 blog post : “You can always feel when product/market fit is not happening. The customers are buying the product just as fast as you can make it — or usage is growing just as fast as you can add more servers. Money from customers is piling up in your company checking account.

User Testing 168

User Testing Product Research Product Marketing Customer Feedback 168

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Data Visualization 95

Data Visualization Customer Feedback User Friction User Testing 95

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Onboarding KPIs 87

Userpilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. TL;DR Analytics dashboards are tools for visualizing key metrics in your business. Userpilot is the best tool for predesigned and custom dashboard visualization. In this article, we’ll discuss 10 analytics dashboard examples.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Dashboard 88

Userpilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. create content, and more.

ChatGPT 93

ChatGPT Data Visualization Onboarding KPIs Research Software 93

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Onboarding KPIs 99

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 99

UX Planet

DECEMBER 26, 2023

UX Pilot This is a very potential tool that claims to have capabilities to support a designer from discovery to visual design process. Article: www.adamfard.com/blog/ai-ux-design 3. FigJam AI helps you instantly visualize ideas, suggest best practices, and automate tedious tasks. Source: www.adobe.com/sensei.html 2.

Research Software 93

Research Software Feedback Software Data Visualization User Testing 93

Mixpanel

MAY 23, 2024

In this blog, I’ll walk you through the four key phases of product testing I follow—with one being the most important to get right for large launches. Your goal here is to talk to your customers and figure out whether or not there’s something worth pursuing here. You don’t have designs or prototypes yet.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

TryMyUI

NOVEMBER 4, 2021

Online whiteboards create a shared space where people can visualize data and imagery to better understand the concept they’re analyzing. This article outlines why online whiteboards are so effective when paired with usability testing and how they can effectively incorporate customer feedback.

User Testing 98

User Testing Testing Data Visualization Customer Feedback 98

Usersnap

JULY 14, 2021

A couple of days ago, there was a customer who came in to ask us if we knew about a great customer support software that works as Usersnap does for bug tracking, just that this customer wanted it for customer support. Visual communication along various workflows. Usersnap as your customer support software.

Feedback Software 98

Feedback Software User Testing Customer Feedback Embedded Analytics 98

Usersnap

SEPTEMBER 1, 2022

One approach regularly discussed is the importance of crafting personalized customer experiences. One of the best ways to drive better customer experience than using sentiment analysis tools. For example, tools for sentiment mining aim to help businesses gain improved insight into the feelings behind customer interactions. .

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 15, 2024

Its principles include value, usability, adaptability, and desirability UI design focuses on the visual and interactive elements of an app or website, emphasizing intuitive and aesthetic interfaces. That said, a UX roadmap is not just about visuals; it’s about the overall feel of the experience. What is UI design?

Research Software 86

Research Software User Testing Feedback Software UX 86

Reveal

MARCH 21, 2023

Reveal Embedded Analytics Reveal is a customer-driven product- we deliver features based on your continuous feedback so you can deliver more value to your customers. Today we are excited to deliver 15 new features & product enhancements to the Reveal visualization editor, API, data sources, and docs.

Data Visualization 74

Data Visualization Artificial Inteligence Download User Testing 74

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

UX Planet

FEBRUARY 25, 2024

Additionally, I mention two courses from related fields: social psychology and visual thinking. At the beginning of each UI design demo, Andrija lists out the main design considerations, like in case of a real-time customer support chat, there are going to be many scenarios (e.g. The Vault contains 10+ hours of videos and Figma files.

UX 92

UX User Testing Customer Experience Banking 92

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Close the feedback loop and build trust with customers. Create a blog post to detail the new change. Use visual elements in your messages to increase engagement. Attract new potential users.

Feedback Software 88

Feedback Software User Testing Product Research Customer Experience 88

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 79

Data Visualization Analytic Tools Product Research Feedback Software 79

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

FEBRUARY 20, 2023

Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. To collect qualitative user feedback and requests , you need a separate Pendo Feedback module. Pendo is a product adoption platform famous for high-quality analytics solutions. Pendo Dashboard.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JULY 18, 2023

Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Use a free trial and book a demo whenever possible.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Reporting Tools 92

Userpilot

FEBRUARY 6, 2023

They’re in a visual format that’s understandable and informative, enabling you to take the next steps to improve. Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product experience (PX) is the customer’s overall experience and interaction with the product. PX insights help you understand users’ behavioral patterns through direct customer feedback.

Data Visualization 95

Data Visualization Customer Feedback Customer Experience Feedback Software 95