Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? The problem is that every SaaS is unique, each with their own Aha! As a result each SaaS Onboarding flow has to be unique. SaaS Onboarding Experience Breakdown #1: Box.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

OCTOBER 7, 2022

In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. A welcome greeting message is your first communication with customers to welcome them to your platform. 13 best welcome message examples. Have higher open rates.

Analytic Tools 92

Analytic Tools Feedback Software Messaging Customer Experience 92

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? There are a few good reasons why SaaS organizations love product funnels. This could be from blog articles, social media posts, paid ads, or a recommendation from a colleague. Retention stage For SaaS organizations, selling the product is just the start.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

DECEMBER 13, 2022

The most common pain points in SaaS: Too many steps in the sign-up process. Welcome page that doesn’t prompt users to take action. Welcome survey length and complexity. Another one is having too many UI elements on the same page that confuse users. The most common friction points in SaaS.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Data Visualization 91

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool. Share detailed and compelling case studies on your social media pages.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. The four stages of the RACE framework implement marketing strategies to Reach new customers, encourage them to Act or interact with your website or social media pages, drive Conversion , and boost long-term Engagement.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

APRIL 14, 2022

For SaaS industries, the minimum CRR is 35 %. Why is customer retention important for SaaS businesses? Most of the revenue for SaaS companies comes from repeat purchases by retained users. For example, a Mixpanel report states that an acceptable user retention score for the SaaS industry is above 35 %.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. What is customer experience (CX) in SaaS? Let’s say a visitor interacts with a certain page on your tool.

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Feedback Software Reporting Tools Customer Experience Data Visualization 94

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. What are the benefits of an onboarding process in SaaS. Where does the onboarding process fit into other SaaS processes?

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs User Testing 96

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. Activation is one of the key metrics of the Pirate Metrics framework that drives SaaS growth and has the biggest impact on revenue. Why is user activation important in SaaS?

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Slack onboarding signup page.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. What is the dark funnel in SaaS? Some of these data sources include: Industry blogs. SaaSholic Blog. SaaSholic Blog. This is the dark funnel.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

AUGUST 10, 2023

For example: SaaS Industry: $702 B2B companies: $536 eCommerce businesses: $70 You can improve your CAC by: Analyzing the performance of the marketing channels and optimizing the ones with the best return on investments. Book a Userpilot demo to see how you can acquire customers more efficiently for your SaaS.

Customer Experience 83

Customer Experience User Friction Customer Feedback Onboarding KPIs 83

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%. Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. What is product adoption in SaaS?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

JANUARY 9, 2023

How can you implement your first micromarketing campaign strategy in your SaaS? You can find excellent SaaS micromarketing examples in companies like Slack – with its viral growth loops, Kontentino – with its targeted welcome survey, Airtable – with the contextual upsell, and Dropbox – with its referral benefits.

Research Software 94

Research Software User Testing Strategy Customer Experience 94

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 12, 2023

1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place. Welcome survey created in Userpilot. #2 Useful reminders to your users, typically pinned to the top of a page.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs User Testing 87

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). Every SaaS out there will have some kind of onboarding experience process. Slideouts are versatile UI patterns.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 97

Feedback Software Research Software User Testing Customer Experience 97

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. Why should you have product marketers in your SaaS? Consider these 10 SaaS businesses and how they achieved this goal.

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? Developing and optimizing sales funnels is a key part of SaaS product growth. Let’s see what the most important funnel metrics are that you can utilize for your SaaS. Why is tracking funnel metrics important in SaaS? What are funnel metrics?

Onboarding KPIs 97

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 97

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Combining segmentation and personalization is one of the most effective ways to drive engagement for your SaaS company: – Drive your conversion rate with a personalized marketing strategy. Kontentino's welcome microsurvey.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 95

Customer Feedback Customer Experience User Testing Feedback Software 95

Userpilot

OCTOBER 15, 2021

Looking for SaaS conversion rate benchmarks? In this article, we'll talk about types of SaaS conversion rates, the industry benchmarks for each of them, and 10 conversion rate optimization tactics to help you grow your SaaS business steadily. What is a conversion rate in SaaS? Industry benchmarks.

Feedback Software 104

Feedback Software Customer Experience Customer Feedback Data Visualization 104

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 91

Research Software Analytic Tools User Testing Onboarding KPIs 91

Userpilot

OCTOBER 20, 2022

In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. In this article, we’ll be discussing what user onboarding is, why it's important for SaaS businesses and the best resources for learning how to onboard users.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Data Visualization Certifications 97

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. Types of product trials in SaaS businesses. Check out the State of SaaS Onboarding report for more data into which one is more profitable. Sign-up page.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Kontentino welcome survey built with Userpilot. Frictionless sign-up page on Monday.com.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MAY 6, 2022

In an increasingly competitive marketplace, video onboarding is increasingly becoming a vital tool for SaaS product managers. An onboarding video is a short, engaging video created to help users understand how to navigate your SaaS product. Welcome users with a video, then show them a short explainer.

Customer Experience 97

Customer Experience User Testing Embedded Analytics Data Visualization 97

Userpilot

JUNE 20, 2023

Creating a positive first impression with a warm welcome message and data-backed onboarding. This is why testimonials are so important on landing pages. Include testimonials on landing pages to foster user trust. A warm welcome message goes a long way. Use welcome surveys to understand new users’ needs.

User Testing 96

User Testing Customer Feedback Customer Experience UX 96

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

Feedback Software 90

Feedback Software Research Software User Testing Onboarding KPIs 90

Userpilot

JANUARY 29, 2023

What is product experience in SaaS? Why is product experience important for SaaS companies? Poor SaaS product experience like this dissuades customers from the product, driving them to your customer support team or your competitors. Like most SaaS companies, Sked offers a temporary free trial for new users.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. But how do you create a customer success strategy that works?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS? Instead, collect customer data with welcome surveys to understand users’ specific pain points and jobs to be done.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

SEPTEMBER 5, 2021

Marketing SaaS products is different from traditional product marketing as it uses the product itself as the main driver of acquisition through trial and freemium models. Marketing SaaS products is different – it uses the product itself as the main driver of acquisition through trial and freemium models. Let's get started.

Feedback Software 96

Feedback Software Analytic Tools Research Software Software Review 96

Userpilot

MAY 11, 2022

This article will walk you through each essential step of implementing user segmentation in SaaS products. To implement user segmentation for SaaS products, start with utilizing microsurveys in the welcome flow to create personalized onboarding. Want to implement user segmentation to your SaaS? Let’s roll!

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97