Product Innovation Educators

DECEMBER 6, 2021

He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Product Innovation Educators

AUGUST 10, 2020

I’ve known Greg for several years, through his work on the ProdBOK book, which is the. 17:58] Tell us more about the next factor, accountability for customer satisfaction objectives. Customer satisfaction is becoming increasingly important to product teams. 21:28] Another factor is stories in the backlog.

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. Information architecture (IA) is the practice of structuring the content of your product (it applies to website, app, and even books!), it consists of 3 core pillars, users, context, and content. What is information architecture?

Information 98

Information Branding Positioning Research Software 98

Userpilot

JULY 22, 2024

By understanding its nuances and implementing effective management strategies, you can turn negative experiences into positive outcomes, boosting customer engagement and loyalty. Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Lost sales.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

MAY 29, 2024

He is the author of the best-selling books “Hooked: How to Build Habit-Forming Products” and “Indistractable: How to Control Your Attention and Choose Your Life.” ” Nir’s work focuses on how technology and products can be designed to create positive habits in users.

Books 105

Books Research Software User Testing Customer Experience 105

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. While conversational chatbots can handle general inquiries and casual conversations, transactional chatbots are designed to achieve specific objectives, such as booking a hotel room or ordering a pizza.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Define your positioning and messaging to get a clear idea of how you’ll promote your product once it’s ready for your target market. Book a demo now. Measurable.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JULY 9, 2024

Continuously refine your approach through experimentation and testing to maintain a positive impact as customer needs evolve. Some customer experience best practices include : Run surveys throughout the customer journey to gather comprehensive feedback and insights on user satisfaction, ease of use, and product-market fit.

Customer Experience 111

Customer Experience User Testing Research Software Data Visualization 111

Userpilot

OCTOBER 19, 2024

Include any bug fixes Inform users about any issues that have been resolved without overwhelming them with technical details. For example, if a bug causes the app to crash when uploading large files, simply communicating the problem and resolution can improve user satisfaction. WeTransfer’s engaging release notes template.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. What is the customer satisfaction score (CSAT)?

User Testing 105

User Testing Product Research Data Visualization Customer Experience 105

Roman Pichler

JANUARY 8, 2019

Such a map visualises the steps users take and any issues they encounter like waiting, delays, and errors (as I explain in more detail in my book Strategize ). You should now be in a good position to stock the product backlog and create the right user stories. Invest in Quality and Proactively Manage Your Portfolio.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Analyze the user journey of promoters and replicate their positive experiences for detractors to enhance customer satisfaction. while the median NPS is 39.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

The Product Coalition

DECEMBER 21, 2021

It is quite common for a PM interview, but the type of answers expected from the panel varies with the role and position offered. Product manager of Airbnb, and leadership wants you to ponder on the idea to allow guests to book cars through the Airbnb Platform. How many of you came across Airbnb case studies during an interview?

Product Research 179

Product Research User Testing Research Software Travel 179

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

MARCH 21, 2024

TL;DR Customer feedback data visualization helps you identify trends, study patterns , and communicate findings by transforming raw data into tangible customer insights. Qualitative user feedback data: This includes all the words, phrases, reviews , and comments that customers write.

Data Visualization 105

Data Visualization Customer Feedback User Testing Feedback Software 105

Product Innovation Educators

FEBRUARY 20, 2023

He is also the author of the bestselling product management book, The Lean Product Playbook. The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results. Dan Olsen is a returning guest to the podcast. Usually you can quantify performance.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Userpilot

APRIL 10, 2024

Focusing on customer retention increases lifetime value by making loyal customers more receptive to upselling. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. Each phase of the AARRR funnel presents unique challenges that require distinct research approaches to generate actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

SEPTEMBER 2, 2024

Improve customer experience based on the insights from user surveys. Userpilot’s features, such as in-app surveys, autocapture, segmentation, and A/B testing, come in handy for implementing a customer-led strategy. Book a demo to learn more! The best way is to hear about user needs and pain points from them.

User Testing 111

User Testing Customer Feedback Customer Experience User Friction 111

Intercom, Inc.

JUNE 19, 2018

With Intercom embedded in Xplenty, customers don’t have to move away from the system to have the conversation. Problems are resolved faster, which drives greater customer satisfaction and loyalty. “They get a tip about how to fix the issue and the option to start a chat.” The rise of messaging. An assist from automation.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Userpilot

OCTOBER 10, 2024

Now, this onboarding flow works well because Miro is a highly visual tool that doesn’t need much information to onboard users, nor has a long sales cycle. Miro’s good user onboarding has many perks to learn from, such as: Adding contextual microcopy and progress indicators to the welcome screen to reduce friction.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

UX Planet

MARCH 29, 2025

Conversely, positive experiences encourage repeat visits and foster lasting relationships. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Book Userpilot demo!

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Trend report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. When a customer refers someone — be it a friend or family member — and the referred party makes their first purchase, both receive $5 off. Increase user retention.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

MAY 30, 2025

This gap between user behavior and intention creates massive blind spots, which can be fixed with user feedback and qualitative data: Users complete onboarding (positive metric) while feeling confused and planning deletion (negative intention). Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

AUGUST 22, 2024

Best practices for digital onboarding in financial services include creating omnichannel experiences , using interactive walkthroughs , gamifying the customer experience, and regularly measuring customer satisfaction through surveys and interviews. Book the demo to find out more! The best part? And iterate on it.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Product Talk

AUGUST 10, 2016

It’s working so well that I feel compelled to write a book about it. I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. But to the grandmasters, they were able to understand what moves led to this position and were able to cycle through next moves and their potential outcomes.

Research Software 278

Research Software Product Research User Testing Customer Experience 278

Userpilot

APRIL 3, 2024

Embracing product-led growth starts with delivering clear, immediate value to users and ensuring they quickly reach the “ Aha! ” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position. User persona example.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. By following the principles, you can increase customer satisfaction, loyalty, and retention.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JUNE 7, 2023

Book a demo to try it out. A feature survey is a tool product teams use for collecting user feedback about existing or upcoming features of your product. New feature survey template for feedback on a specific feature Set this survey to trigger automatically after a user first engages with a newly launched feature.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Book a demo today !

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Addressing these issues can make the user experience smoother and more enjoyable.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

MAY 9, 2024

TL;DR Happy customer service refers to all the efforts a company makes to ensure customers are satisfied, delighted, and have a positive experience across all interactions. Customer happiness extends beyond satisfaction to include the customer's overall emotional state as they interact with your company.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105