UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

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UX Planet

APRIL 17, 2025

Imagine this: A potential customer lands on your eCommerce site, intrigued by your offerings. A harmonious blend of User Experience and Conversion Rate Optimization. In the fast-paced world of eCommerce, knowing the difference between UX and CRO is like knowing the difference between night and day. Sound familiar?

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UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.

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User Testing Customer Feedback Customer Experience Data Visualization 97

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). UX experts have already integrated AI into their daily lives in one way or another. From new UX-related technologies and automation to personalization.

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UX Planet

MAY 27, 2025

With our livelihoods increasingly reliant on obtaining the right items at the right time and having a plethora of options to choose from, theres a pressing need for someone to simplify this process forus. Here at Lollypop, we assist brands in creating products that streamline and personalize e-commerce experiences for people worldwide.

Data Visualization 100

Data Visualization UX Analytic Tools Customer Experience 100

Userpilot

APRIL 17, 2025

With 85% of adults keeping their smartphones within arm’s reach at all times, mobile surveys have become the most direct route to gathering authentic user feedback. Companies that simply shrink their desktop questionnaires to fit smaller screens end up with frustrated users and compromised data. What is a mobile survey?

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User Testing Customer Feedback Customer Experience Feedback Software 99

Userpilot

OCTOBER 20, 2024

When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. The user engagement rate is low.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

UX Planet

MARCH 4, 2025

You can struggle with one of the following five misconceptions about measuring UX: 1. UX can be measured with a singlemetric How are we doing? In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews.

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UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

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UX Research Software Data Visualization User Testing 101

Product Innovation Educators

FEBRUARY 24, 2025

Today we’ll learn how to overcome some of those challenges from a product leader with experience at Target, McDonalds, eBay, and Meta, and now as Founder and CEO of Taelor. Through market research, she discovered her ideal customers weren’t whom she initially expected.

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UX Planet

MAY 1, 2025

After years of digital innovation, many financial apps still drown users in dataand miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, weve found that tapping into users emotional motivations can transform their entire financial journey.

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Banking Customer Experience User Testing Data Visualization 59

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

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Research Software Feedback Software User Testing Customer Experience 305

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery.

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Product Research Customer Experience Data Visualization User Testing 323

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Mind the Product

MAY 25, 2023

Customer success and support are an imperative part of the overall user experience of a product. In this post, Rob Armstrong explains how product and customer teams can work together to create an effective product strategy.

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Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

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UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands.

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Banking Data Visualization Customer Experience Feedback Software 80

The Product Guy

OCTOBER 2, 2016

I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. The ability of a PM to pull ideas from everyone and filter them to meet customer needs is truly the mark of someone who knows what they’re doing.

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Product Research User Testing Product Manager Product Management 367

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

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User Testing Customer Feedback Data Visualization Customer Experience 246

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

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Product Research Research Software Customer Experience Feedback Software 47

Roman Pichler

OCTOBER 6, 2020

This increases the chances of creating a product that users actually want and need and achieving product success. Carrying out product discovery involves answering the following questions: What is the specific value the product should create for the users and customers? Who are the users and who are the customers?

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UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

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User Testing Product Research Research Software Data Visualization 59

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? What Exactly is UX Strategy? On the other hand, UX strategy delves into the rationale behind decisions.

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Feedback Software UX Weak Development Team Research Software 66

UX Planet

MAY 1, 2025

A closer look at how Airbnbs design turns simple bookings into emotional, trust-driven experiences. Few companies demonstrate the power of thoughtful user experience better thanAirbnb. After observing, using, and analysing the app, it becomes clear that Airbnbs UX success is no accident. Airbnb takes a different approach.

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Research Software Travel Customer Experience User Testing 97

Userpilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage. Why track in-app user behavior?

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Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. How can Userpilot help you improve the mobile app experience? Segment users in Userpilot.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Product Talk

DECEMBER 1, 2021

We learn about where they are in their continuous discovery journey, which tools they’re using to support these new habits, and any lessons or insights they have gained from their experience. We, in combination with the UX Research team , wanted to treat squad-initiated research as a product in itself,” says Matt. Tweet This.

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Product Research Research Software Feedback Software User Testing 333

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. 3] This leverages their expertise, creates strong alignment, and maximises buy-in.

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Systems Review Product Strategy Strategy Product Research 168

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. I also know how much effort these team put into finding out how to work with developers. We like to get painful user problems to solve. Just like engineers, designers are also problem solvers.

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User Testing Research Software Feedback Software Data Visualization 304

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

The Product Guy

DECEMBER 15, 2019

With educational background in Computer Science and Human Computer Interaction (HCI) from Oxford and UCL, and early career as UX design lead for Intel, Yahoo!, Foolproof and many others, Harpal’s problem solving skills are deeply rooted in design thinking, user needs and collaboration. You can find him on Twitter at [link].

Technical Advisors 370

Technical Advisors Analytic Tools Product Manager Product Management 370

The Product Coalition

DECEMBER 23, 2021

UX does matter. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Businesses can focus on UX/UI testing for accessibility.

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Weak Development Team UX User Testing Technical Review 187

The Product Guy

JULY 18, 2019

It is beneficial to understand the difference between these roles, and in particular the different experience and skills they require. By performing an honest personal inventory of your skills, experience and interests, you will be in a better position to choose the career path that best suits you.

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Weak Development Team B2C Customer Experience Advertising 344

Intercom, Inc.

AUGUST 25, 2020

This piece outlines a process for building and structuring effective conversational experiences in software. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. As [user], I’m partnering/collaborating with [product/product area/flow] to [job].

Research Software 290

Research Software User Testing Product Research Customer Experience 290

UX Planet

MARCH 3, 2025

It enhances comfort, saves battery, and delivers a sleek, modern experience across all your devices. Its also why apps like Netflix and Spotify stick to dark themesit keeps the experience immersive. Branding Adjustments Colors look different against dark backgrounds. Dark mode isnt just a featureits a necessity.

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Research Software User Testing Customer Experience Branding 97