Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Centercode

JUNE 24, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Product Innovation Educators

FEBRUARY 1, 2021

Product managers must communicate their ideas to others in ways that are clear and solicit feedback. We evolved from infographics to motion graphics, interactive eBooks, and other visual media. Custom illustrations convert seven times better than stock imagery. Using visuals to help communicate information can be very helpful.

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. How do you capture that certain je ne sais quoi that makes your community become a home for everything your users need? What Does a Vibrant Customer Community Look Like?

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Alchemer Mobile

FEBRUARY 20, 2020

And people are emotionally invested in brands. When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

airfocus

JUNE 25, 2025

eBook Leveraging Product Strategy Read now Why timing and momentum matter The frequency and execution of pivots matter deeply. Lucid Software’s Chief Product Officer Dan Lawyer offers a metaphor that reframes how we think about product strategy and product roadmap disruption, direction, and progress.

Feedback Software 52

Feedback Software Research Software Data Visualization User Testing 52

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

SEPTEMBER 20, 2022

A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. Word-of-mouth marketing is a strategy that relies on customers sharing their experiences with products and services with their friends and family members. Increases brand loyalty.

Feedback Software 97

Feedback Software Branding Customer Experience User Testing 97

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Live chat messages can be customized and triggered based on a user’s search intent or completed events. It’s all about context.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

The Product Coalition

NOVEMBER 19, 2020

As higher-resolution pollen insights become available, more businesses are realizing the opportunity and figuring out how to create better experiences for seasonal allergy sufferers: A?—?Personalized Personalized Health Recommendations How to deal with the highly familiar app engagement and user retention challenge? A Next Big Thing?

Research Software 158

Research Software Data Visualization Healthcare Customer Experience 158

Centercode

FEBRUARY 11, 2021

The pandemic — and the unprecedented uptick in e-commerce that came with it — has changed the way your customers are buying tech, especially hardware products. Anything less than a perfected product might sink your brand reputation. Customers Are Embracing Flexible Return Policies. Customers Are Getting More Self-Reliant.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 26, 2022

SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. A goal is like a milestone that you want your customers to reach. What are goals in SaaS?

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research!

User Testing 74

User Testing Product Research Research Software Branding 74

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook. You can download the complete ebook below…. Download ebook. Site performance improvements to manage the influx of traffic.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.

Customer Experience 76

Customer Experience User Testing Customer Feedback Feedback Software 76

Userpilot

AUGUST 17, 2024

In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization. To create a click funnel, follow the below steps: Conduct user research to understand your target. Let’s dive right in!

Research Software 105

Research Software Feedback Software Analytic Tools Data Visualization 105

The Product Coalition

FEBRUARY 5, 2021

So, we began by focusing on the supply (fashion e-commerce brands.) We decided to start by targeting smaller fashion e-commerce brands since we figured they would be easier to get in touch with compared to large fashion e-commerce brands. I emailed them using the contact information provided on their website.

Research Software 158

Research Software Feedback Software User Testing Product Research 158

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. You want to reduce the scope of your question to: “What are the things we can change in our behavior or our users’ behavior that might make our customers more satisfied?” Here are five quick takeaways: Narrow your definitions.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. The obvious requirement here is that your organization has a database of users that you can contact (and if you don’t, remember that it’s never too late to start thinking about creating one).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. TL;DR Email marketing can be used to acquire new customers , retain existing customers, increase conversion rates, and continuously nurture customer relationships until they become advocates for your brand.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

MARCH 28, 2022

The goal of any marketing strategy is to attract and convert members of your target market into paying customers. It can also help foster trust with customers and is cheaper to create and maintain than other forms of marketing like paid ads. Engaging content also increases their chances of developing a likeness for your brand.

Product Marketing 98

Product Marketing Marketing Research Software Feedback Software 98

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy? Credits: Shopify.

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Centercode

JUNE 4, 2019

But using the Oculus Quest did get us thinking about what goes into Customer Validation for VR and emerging tech. The feedback you get won’t be an accurate reflection of your true customer experience. The feedback you get won’t be an accurate reflection of your true customer experience.

User Testing 66

User Testing Product Research Research Software Feedback Software 66

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Centercode

MARCH 4, 2020

Low tester participation is a source of frustration for many Customer Validation professionals. But somehow, only a fraction of your testers are submitting feedback. Bringing the right testers into your project increases both the amount and quality of the feedback you pull in during Customer Validation.

Workshop 72

Workshop User Testing Customer Feedback Product Research 72

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

UX Studio

APRIL 16, 2019

They also do it to improve the way in which they create and deliver value for their customers. The team members’ ideas about good function and aesthetics usually decide the outcome, while users’ perspective plays little or no role in the process. Both economic viability and users’ needs and pains drive the solution.

User Testing 97

User Testing Data Visualization Research Software Feedback Software 97

Userpilot

MAY 19, 2021

The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Knowing your users’ JTBD and your product’s competitive edge is the first step to creating highly persuasive marketing assets. Do you want to: raise brand awareness? Ebooks, whitepapers, etc.

Research Software 119

Research Software B2B User Testing Customer Experience 119

UX Studio: Product Management

MAY 23, 2018

The UX researcher held responsibility mainly for finding user needs (mostly usability wise) and aligning the needs with the business goals. But it does more: it makes the experience easy and informative for the user. We recently wrote an ebook: “Product Managers’ guide to UX design” about our process. User research and ideation.

User Testing 96

User Testing UX Research Software Product Research 96

UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. They think in pixels and communicate with users in a visual language. All in all, the main point here remains that we have to find a way to make our words user-friendly, just like the visual design elements or any other part of a product. You even think in words, don’t you?

UX 102

UX User Testing Workshop Systems Review 102