Branding eBook Feedback Software Product Research 
Userpilot
MARCH 23, 2022
Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. They’re satisfied with your tool and most likely to recommend you.
Alchemer Mobile
AUGUST 24, 2021
Even if you are an experienced marketer, it is important to note that app marketing is a totally different ball game, complete with different players and rules. mobile app marketing is a must. And the CPLU metric looks at the cost of acquiring an active user (defined here as anyone who launches your app at least three times).
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Userpilot
JANUARY 8, 2024
In-app strategies for converting free or trial users to paying customers. Best practices for effective customer acquisition and product-led growth. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Focus on the right customer acquisition channels.
Intercom, Inc.
NOVEMBER 3, 2022
Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver. It’s nice to be back out there. Natasha: It really is.
Userpilot
JUNE 29, 2022
Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.
Userpilot
FEBRUARY 4, 2023
TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. First of all, it strengthens the relationship between your brand and its customers.
Alchemer Mobile
FEBRUARY 20, 2020
And people are emotionally invested in brands. After one bad experience, it’s easier for most customers to leave silently rather than providing feedback when they aren’t asked for it. Our research shows that 96 percent of dissatisfied customers won’t complain directly to the company.
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