Remove Branding Remove Engineering Remove Messaging Remove Outbound
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Designing Series: How we built our customer messaging orchestration tool

Intercom, Inc.

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. This approach resonated with a number of customers. Give it a try.

Messaging 232
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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

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Built for You: Making of Series

Intercom, Inc.

Lucas Souza – Engineering Manager. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. I’ve been an engineering manager at Intercom for about 2.5 Alex Potrivaev – Senior Product Designer.

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Marketing-Led Growth: How It Differs From Other Growth Strategies?

Userpilot

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Search Engine Optimization (SEO) allows companies to reach more users with their content. They allow companies to reach broad audiences and increase brand awareness.

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Tackling complex design debt: a three-step framework

Intercom, Inc.

A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message , at the right moment. Here’s a simple framework for managing it.

Framework 272
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Intercom’s product principles: Creating personal products by design

Intercom, Inc.

Here, Pranava discusses our engineering principle “Make it feel personal”. My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. Add elements of delight. Setting the right expectations.

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Rugs.com increased their support efficiency 10x with Intercom

Intercom, Inc.

The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers. When a known issue arises, Grayson explains that the team can trigger a pop-up message to let customers know that the team is aware of the problem and that it’s being worked on.