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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Apptentive.

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How Perplexity builds product

Lenny Rachitsky

A prediction for the future: Johnny said, “If I had to guess, technical PMs or engineers with product taste will become the most valuable people at a company over time.” I assume much of your success has been due to hiring well, and keeping a very high bar. ” For more, check out Perplexity.

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Augmented Reality Apps: What Lies Ahead of Future Vision?

The Product Coalition

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. Brands and businesses are using innovative augmented reality apps to obtain a market advantage. With the advancement of technology, we are beginning to realize the promise of augmented reality apps. Check it out.

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Application Modernization Isn’t Just Fighting Legacy Tech

Modus Create

That’s not to say that legacy technology isn’t a relevant factor anymore. Multiple industries employ outdated software in their core operations and only consider modernization when a critical technology in their stack becomes unsupported (for example, an older version of Java or PHP is sunsetted). Paying off technical debt.

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Generative AI in Your Business Strategy: From Concept to Reality

The Product Coalition

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.