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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Additionally, customize the pointer size and position, as well as button text and colors, to make sure your tours match your company branding. Customize your outbound emails with email editor improvements. Want to see these features in action? New permissions.

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

Register for our Built for you webinar Wednesday, Sep 8 at 6pm GMT+1. We have a wide range of brand new reports and several new reporting features. Start outbound conversations from the Inbox. All of this feedback helps us fine-tune Intercom in ways that will make the most impact for you and your customers. Improved reporting.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Instead of waiting for a flood of issues to come rushing in for your team to address, you can proactively send an outbound message to flag the issue and provide help upfront.

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Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Intercom, Inc.

Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Over the past few years, Gainsight has grown its revenue more than 1,000% and increased its customer base with brands such as Adobe and Workday. In the early days, if an outbound call [asked], ‘Who runs customer success for you?’

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Meet the Intercom App Store: Helping customers and partners grow

Intercom, Inc.

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. If you’re unsure of how apps could work for you, we’ll be hosting a webinar with Coda on August 21st to share how Intercom apps can speed up your workflows and let you do more in the Messenger.

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What Are The Stages Of The SaaS Sales Process?

Userpilot

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

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What is Product Marketing? A Data-Backed Definition

The Product Coalition

An insight into Product Marketing roles, responsibilities and KPIs after interviewing dozens of Product Marketing Managers. Everyone is hiring Product Marketing Managers (“PMMs”) and there is a great demand for expertise in this space, so read on for a strategic and tactical definition of “What is Product Marketing?”.