Remove Branding Remove Positioning Remove Software Review
article thumbnail

Five star advice: Insider tips for dealing with software review sites

Intercom, Inc.

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites. Trustpilot, a consumer review site.

article thumbnail

527: The truth behind “CEO of the Product” – with Francesca Cortesi

Product Innovation Educators

Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses. She positioned herself at the intersection of different functions, collecting input from business stakeholders to define problems, then transmitting requirements to development teams to create solutions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Five Ways to Track Customer Sentiment

Alchemer Mobile

To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Delivering customer love starts with listening to your customers.

article thumbnail

What is Customer Satisfaction: Importance for Business Success + How to Improve

Userpilot

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. Userpilot review on G2. CSAT Score Formula.

article thumbnail

How engineers can make an impact outside the code editor

Intercom, Inc.

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Being a brand ambassador. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process.

article thumbnail

A Brief Guide to Product Discovery

Roman Pichler

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? How will it benefit the company? Let’s look at timeboxed product discovery first. Timeboxed Product Di scovery.

article thumbnail

The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.