Alchemer Mobile

JUNE 24, 2020

A huge number of consumer transactions now happen digitally due to COVID-19. As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. Even the most sophisticated brands only hear from less than one percent of their customers. Go further.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

JULY 30, 2020

When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place. Ratings and Review Prompts. One of the few places customers give feedback is in the app stores in the form of ratings and reviews.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Retarget using demographic factors such as age, gender, location, etc.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. URL – [link]. Starting Price -Free (up to 5 users). URL – [link].

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Userpilot

APRIL 17, 2024

Social media monitoring : By monitoring social media platforms, companies can catch mentions of their brands, whether praise or criticism. Integration benefits are huge, allowing you to connect with other tools and systems you already use. This means they have proven systems to keep your data safe and secure. Scale : $171/month.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. It guides feature development and app roadmap so you can keep enhancing your product.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

The Product HQ

MAY 10, 2024

It also implies added difficulty during the approval phase of product development due to the elevated uncertainty surrounding the products. On the communication and management side of things, meanwhile, you’ll need to liaise with multiple teams and ensure everyone follows the product roadmap to completion.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

UX Planet

FEBRUARY 22, 2024

But dark patterns go deeper: Confusing menus that hide options we need Countdown timers that trigger panic buying Fake reviews that sway our decisions …they’re everywhere. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences.

Data Visualization 78

Data Visualization UX User Testing Research Software 78

ProductPlan

MAY 5, 2020

Here at the ProductPlan blog, we advocate strategic roadmapping for product managers in every field. But for the video game industry, in particular, product roadmaps take on added importance. In this post, we’ll offer several strategic reasons that you should embrace your roadmap as a gaming product manager. Ready, player one?

Feedback Software 68

Feedback Software Roadmap Data Visualization Product Management 68

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Mind the Product

FEBRUARY 1, 2017

Once you think you have a good product roadmap, make sure the numbers add up. Ask yourself- how does my roadmap play out in relation to my models in other potential expansion countries? For the business set up, it is almost like setting up a brand new company. Step 2: Get your business plan straight.

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. This, in turn, provides you with a roadmap, serving as a guide for the team. It should, thus, be designed to communicate carefully chosen brand values.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

The Product Coalition

FEBRUARY 15, 2024

Automating content generation for product descriptions, advertisement copy, and social media posts ensures a consistent and engaging brand presence. By monitoring manufacturing processes in real-time and identifying defects, Generative AI ensures consistent product quality, safeguarding brand reputation and customer satisfaction.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Encouraging referrals and reviews to expand word-of-mouth. This can involve asking your most loyal users to write a G2 review. But what strategies work?

Analytic Tools 100

Analytic Tools Feedback Software Research Software Customer Experience 100

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Popular quantitative research methodologies include rating systems (e.g. Get valuable insights from customer reviews and brand mentions.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Steps for creating a successful system include the following: Defining important customer touchpoints or milestones to collect feedback on. Want to set up a real-time customer feedback system?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

The Product Coalition

SEPTEMBER 21, 2020

High risk releases - Experimentation allows you to expose only a small number of users to a high-risk release and get an accurate insight into how your systems and users interact in real time. This saves you from brand backlash and costly roll backs. In the next article I will cover “ How to create a powerful experimentation roadmap?”

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

UX Studio

JUNE 30, 2023

A website that reflects their brand and meets the expectations of their target audience is just an example. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. 88% of buyers are influenced by online reviews when making purchase decisions ( Zendesk ). It costs between 5 and 25 times more to acquire new customers than to retain current ones ( Harvard Business Review ). Source: capterra.com.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

The Product Coalition

MARCH 29, 2018

Joy Tagert, Head of Sales at brightwheel, described another “one-time hit” scenario this way: “When a product has great vision but poor adoption, it begs the question whether enough due diligence was done around probability of clients ability to operationalize the product before we committed to build, ship and sell.”

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product HQ

MAY 10, 2024

To facilitate this, developers need to leverage advanced software such as parallel processing systems, cloud computing, and in some cases supercomputers. While several industries benefit from these types of technological solutions, potential buyers are resistant to embracing them due to the uncertainty surrounding these products.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Usersnap

APRIL 29, 2023

ChatGPT for Product Strategy You can use ChatGPT to help you throughout the various tasks involved in creating your product strategy, like creating the product vision, defining the roadmap, or alignment with the needs of the market & the company’s strategic goals. Give me a list of roadmap ideas aligned with this strategy.”

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

MAY 7, 2024

Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. User segmentation : UserGuiding lets you segment users based on their shared browser attributes, such as their operating system. Analyze user paths in Userpilot.

Analytic Tools 106

Analytic Tools Feedback Software Research Software Reporting Tools 106

Userpilot

FEBRUARY 10, 2023

Behavioral data Behavioral data is inferred feedback about a customer’s interactions with your brand. To collect indirect feedback, monitor social media platforms and third-party review sites to see what customers say about you unfiltered. Then you can update your product roadmap accordingly. You can only do some.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Gainsight

MAY 28, 2020

The first factor was our brand. While PX has some extremely powerful capabilities, it lacked the brand presence of the core Gainsight product, creating potential brand recognition challenges. So, we could not afford to pull the team off of their existing roadmap for a quarter to refactor the user experience.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 5, 2022

Publishing a public roadmap enhances communication with your customers and shows you’re listening to them to make the product satisfy their needs. This makes the product loved by our users ( check G2 reviews ). When you decide to work on certain features or functionalities, it’s a good practice to build a public roadmap.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Mironov Consulting

NOVEMBER 15, 2023

That’s driving tremendous urgency to put AI products or features into our roadmaps, whether they are of high value to our actual end users or not.    Since LLMs are built statistically and will always deliver some wrong answers, are we factoring in the human effort to watch for hallucinations and review every recommendation?  

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Alchemer Mobile

JUNE 9, 2020

Apptentive is a nine-year-old company that works with large consumer brands , companies like Viacom, and Starbucks, and The Economist, and Disney, and hundreds of others to collect customer feedback to give a voice to their customers. But in the feedback arena, App Store reviews are often measured and managed by a different team.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. Qualitative feedback, we use App Store reviews. We hosted a CX-focused panel at this year’s Customer Love Summit.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Coalition

NOVEMBER 7, 2019

Agile Movers & Shakers: Viktor Cessan’s Questionnaire Please describe what you do in 280 characters : “I coach organizations and teams from a system, agile, and product perspective.” By luck, it happened that the re-branding dev-teams were agile so they introduced me to it and I became the product owner for that *wait for it* project.

Agile 60

Agile Research Software Feedback Software Systems Review 60

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. Porsche, Audi and Volkswagen coexist in the same automotive market as global brands with unique products as a portfolio within VW Group.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Guy

SEPTEMBER 27, 2016

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Userpilot

APRIL 28, 2023

Moreover, if you have an existing support ticketing system, you should ensure your knowledge base integrates with it. These announcements can include feature releases, updates on the product roadmap, or developments for an app in the product development stage. FAQ section in Userpilot ‘s resource center.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 80

Feedback Software Systems Review CTO Coach Data Visualization 80