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8 User Onboarding Case Studies to Learn From to Improve Your Onboarding Process

Userpilot

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

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[CASE STUDY] How this “Netflix for Engineering Calculations” SaaS Improves User Activation with Cohort Analysis

Userpilot

Curious to learn how ClearCalcs uses Userpilot to improve its new user activation rates with cohort analysis? He immediately cracks us up with the way he introduces his business: “We’re like Netflix for Engineering Calculations. Looking for the best tool to improve your new User Activation? Search no more!

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Creating Solutions for COVID-19 Frontliners – a Case Study

Mind the Product

We identified over 160 well-established protocols from which we were able to present a quality, curated list to help users quickly find the information they needed. Having defined the problem area, we conducted secondary research to ensure we understood our users’ needs and our current offering. Our Approach. The Results.

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Case Study: Basecamp’s Shape Up From a Product Manager’s Perspective

The Product Coalition

One day you’re meeting with customers, gathering insights about their problems. On the same day, you can be brainstorming different product ideas with designers and engineers. She should be the voice of the customer towards product teams. Commercial teams were desperately asking for updates to share with customers.

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16 Customer Acquisition Strategies To Increase Conversion Rates

Userpilot

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

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How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Userpilot

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.