Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Mobile applications can provide a convenient and accessible platform for users to manage their finances.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Mapping the customer success journey.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

UX Planet

DECEMBER 11, 2023

The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. You can use the code ALIENA to get 25% discount for this certificate!

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

Userpilot

MARCH 18, 2022

Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. Good product messages highlight your value proposition and the benefits you promise to deliver to users. It shows what you can do for them and why they should pick your solution.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

JULY 26, 2021

Users get to experience the value of the product before paying for it. Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Product Talk

MARCH 2, 2016

The adoption of Agile has helped us deliver iterative chunks of code rather than waiting for the big reveal at the end of a long project. Continuous integration reduces the risk of large code conflicts that used to take days or sometimes weeks of testing to resolve. Nordstrom Innovation Lab: Sunglass iPad App Case Study.

Product Research 139

Product Research Data Visualization Software Review Technical Review 139

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. There’s a lot of content out there on the internet so take advantage of them and read the reviews , check out the case studies , and schedule the demos. Gainsight PX provides reliable customer support.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Gainsight

MARCH 15, 2023

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. Q: What efficiency trends are you seeing in SaaS and with customers? These five industry thought leaders break down what they’re seeing in the field and with their customers.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Coalition

APRIL 22, 2021

so if that's the case, the information you’re hearing is likely fiction, or at best, inspired by real-world events. On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all all pointing to a simple fact. So we don’t do them.

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

PMLesson's Ace the PM Interview

AUGUST 8, 2022

This includes product management , software engineering , product marketing , and other key Google hires. You may be asked to solve coding problems on-the-spot depending on the role. Technical applicants are usually asked to solve coding problems over the phone. Technical rounds include coding and system design.

Technical Review 52

Technical Review Software Review Feedback Software User Testing 52

Iteratively Blog

MARCH 15, 2020

You can expect to catch insights on topics like scaling processing pipelines, deploying databases, maintaining your data lake, and establishing proper governance practices. ? A large part of the reason is due to the fact that not everything is measurable. There are some more resources that we diligently follow. Read it here. #3

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

PMLesson's Ace the PM Interview

JULY 13, 2020

The debate is on-going, but they all deliver value to their users. What’s the quickest way to collate user feedback? You’ll keep one eye on cost and another on key customers. Whether you’re analyzing your own website or app, or you choose your current employer’s product, try: Collecting user feedback.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Mind the Product

APRIL 6, 2020

The Approach (the Frameworks). MBO is largely designed to provide feedback relevant to the specific task at hand; it should tell us how we are doing so we can make adjustment in whatever we are doing if need be. Where will you compete: which customer segments, which categories, which channels? Where will you play?

Product Strategy 111

Product Strategy Strategy Feedback Software Customer Experience 111

Andrew Chen

NOVEMBER 15, 2021

These types of products benefit from “network effects” — that they become more useful as more users engage. The Cold Start Problem is a book a collection of case studies, from Tinder, Twitch, credit cards, Dropbox, and others — about the lifecycle of these networked products. A network of networks.

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. We had built confidence interviewing customers , and were strong on framing the problem—separating the problem space from the solution space.

Product Research 135

Product Research User Testing Data Visualization Reporting Tools 135

Userpilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. Combine both for a better customer retention strategy. What is a customer retention model?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

DISQO

JANUARY 8, 2018

The magic of being customer-focused is that it also energizes employees. You [could barely] customize the website before,” reflects Kimberly Tzeng, a product manager at LearnVest who was called on to help spearhead the redesign efforts. We used the feedback to determine whether we were going in the right direction.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

The magic of being customer-focused is that it also energizes employees. You [could barely] customize the website before,” reflects Kimberly Tzeng, a product manager at LearnVest who was called on to help spearhead the redesign efforts. We used the feedback to determine whether we were going in the right direction.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

The magic of being customer-focused is that it also energizes employees. You [could barely] customize the website before,” reflects Kimberly Tzeng, a product manager at LearnVest who was called on to help spearhead the redesign efforts. We used the feedback to determine whether we were going in the right direction.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Intercom, Inc.

SEPTEMBER 12, 2019

Too often, our online architects fail to take into account differently abled users. Design can help, to be sure, but it can also hurt – and that’s likely to be the case when the teams we assemble are one-dimensional, exclusive or lack diversity. If your users aren’t happy with your service, they’ll move.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Product Innovation Educators

SEPTEMBER 5, 2022

Insights for product managers from a Scrum Master. Scrum is a frequently used approach for software projects and many other types of projects that would benefit from agility, including physical products. Fred has been developing software in Silicon Valley for more than 35 years. The customer needs to give feedback.

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Mixpanel

OCTOBER 19, 2023

How to build a data culture Don’t focus on tools or data for data’s sake Building a data culture doesn’t mean training everyone on your team to write SQL code or constructing advanced dashboards. For example, as a B2B company, you might want to focus on user growth in a certain customer segment.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Software Review 98

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Usually, you’ll have to fine-tune and customize this method to fit the context.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Andrew Chen

NOVEMBER 1, 2021

One of the most frequent questions that founders ask is – I’ve read all about the importance of user growth, so now, how do I hire a Head of Growth? Growing your startup’s users and revenue is so critical that it makes sense to hire someone to run it, and to potentially add a team underneath them to support this goal.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82