eG Innovations

NOVEMBER 19, 2020

Users demand an IT environment that works anytime, anywhere, and that is always sufficiently fast to be able to do their jobs. SLTN’s Lex Erades, COO, and Albert Hooijer, Manager – End User Computing, spoke to the Dutch IT Channel to explain their experience of working with eG Enterprise. Quick Insights.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Planet

FEBRUARY 22, 2024

This common experience reveals the immense power of design choices, both intentional and accidental, to subtly shape our online experiences. While every click offers insight to designers, what lessons are we learning as an industry? When metrics outweigh people, your online experience isn’t designed for YOU.”

Data Visualization 72

Data Visualization UX User Testing Research Software 72

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas.

Research Software 46

Research Software Feedback Software Information UX 46

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

eG Innovations

DECEMBER 9, 2021

How a full stack monitoring solution helped our enterprise customer pinpoint the cause of slowness in AWS Cloud. Our experience shows that cloud architecture usually introduces new layers of complexities that did not exist in the on-premises world. Our customer is a mid-sized business that offers SaaS services to clients.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Customers expect a personalized experience.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 49

Feedback Software User Testing Healthcare Systems Review 49

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 40

Feedback Software User Testing Healthcare Systems Review 40

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Interviewing users and customers.

Books 98

Books Research Software Feedback Software Analytic Tools 98

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Mind the Product

JULY 24, 2019

We have to focus on the basics to answer this question – research, understanding our customers and their needs, and discovering what we could build that is valuable, feasible, and desirable. Before we can understand our customers, we have to understand ourselves. Do the customers want it? You Don’t own the Customer.

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. Customers are evolving, and so should your CX practices. says a Customer Success Manager from the UK. Get inspired by Klaus-M.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

UX Studio: Product Management

APRIL 27, 2020

Is it enough to validate a product with in-lab studies? We went to the field with our football app to get real-life insights. Insights from a massive discovery research on the 2018 World Cup. Over 3000 detailed observation points from our research system. We as researchers constantly supported the team with insights.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Product Solving

AUGUST 26, 2020

Subscribe now The main goal you have in building a product is to reduce friction from a process/problem your users currently experience. During the discovery phase you are identifying points of friction by talking to customers and finding out what parts of their workflow sucks. You aim to improve their lives.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Iteratively Blog

MARCH 15, 2020

Apache Kafka), distributed systems, and much more. ? You can expect to catch insights on topics like scaling processing pipelines, deploying databases, maintaining your data lake, and establishing proper governance practices. ? A large part of the reason is due to the fact that not everything is measurable. Read it here. #3

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

OCTOBER 28, 2020

If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation. Using the unique Driven Actions system (pictured above) you can set action triggers for different elements of the tour. Easy to use user interface.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

AUGUST 29, 2022

Why are marketing data insights critical when making strategic business decisions? With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. What are marketing data insights?

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. They think in pixels and communicate with users in a visual language. All in all, the main point here remains that we have to find a way to make our words user-friendly, just like the visual design elements or any other part of a product. You even think in words, don’t you?

UX 101

UX User Testing Systems Review Workshop 101

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? In this article, we’ll cover: What the net promoter score is and how the net promoter system works? How to build an NPS program to measure customer experience. Segment customers based on their score.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in! Get a demo.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

UX Studio

NOVEMBER 27, 2018

Design Thinking premises better understanding the wants and needs of customer. Using traditional parts of the design toolkit ( empathy, understanding, contextual imagination and prototyping), Design Thinking helps businesses better identify, understand, and address the problems that plague them and their customers. We call it UXfol.io.

User Testing 45

User Testing Research Software Feedback Software Data Visualization 45

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. We had built confidence interviewing customers , and were strong on framing the problem—separating the problem space from the solution space.

Product Research 135

Product Research User Testing Data Visualization Reporting Tools 135

UX Studio

NOVEMBER 30, 2018

Design Thinking premises better understanding the wants and needs of customer. Using traditional parts of the design toolkit ( empathy, understanding, contextual imagination and prototyping), Design Thinking helps businesses better identify, understand, and address the problems that plague them and their customers. We call it UXfol.io.

User Testing 40

User Testing Research Software Feedback Software Data Visualization 40

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. Scale customer support by enabling users to help themselves.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? How to Collect User Feedback.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

SEPTEMBER 28, 2022

Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Customer service is the interaction that occurs when a user runs into problems and emails, calls customer support, or visits your self-serve support center. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98