The Product Guy

JUNE 11, 2024

Share success stories and case studies from other organizations that have successfully adopted product management practices. Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals. Start small and scrappy.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Manager 150

BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. Setting accurate customer expectations upfront is critical to long-term satisfaction and trust.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

The Product Coalition

MARCH 8, 2024

Perhaps a retailer leveraged AI to personalize product recommendations, leading to increased sales and customer satisfaction. reduced processing time by 50%), improved customer satisfaction (e.g., Additional ips: Consider industry-specific best practices and relevant case studies. boosted sales by 20%).

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Userpilot

DECEMBER 20, 2022

Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. Case study views. Customer Lifetime Value.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

People-First Product Leadership

NOVEMBER 5, 2024

Let’s revisit the framework. At the foundation, product sense begins as a blend of ‘art’ and ‘science’ With the rise of AI, the framework for achieving and maintaining product sense is evolving. Track metrics reflecting user satisfaction (e.g., Lean into your triads.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Alchemer Mobile

FEBRUARY 2, 2021

A high average revenue per user? Whatever it is, spend some time creating a framework for measuring success for your app. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION. with some of those fixes while your app is still hot in the minds of your customers and press.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 1, 2024

The SMART goal-setting framework. Provide personalized experiences to your customers For SaaS products, a good customer experience is one of your greatest marketing assets. By tracking user behavior , you can tailor their experience to better suit their needs, enhancing customer satisfaction.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

The Product Coalition

MARCH 17, 2020

For example, creating case studies includes approaching potential partners, tracking their results, writing a study, and promoting it using SEO strategy or through paid campaigns. Many product managers may feel compelled to simply build the product lifecycle based on some pre-established frameworks. Agile and Scrum.

Onboarding KPIs 109

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 109

Userpilot

OCTOBER 30, 2022

Take customer experience improvement seriously because it helps to: drive more conversion, increase customer satisfaction, and facilitate retention and loyalty. 17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Ensure to provide great customer service.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. A good customer onboarding strategy gets users to the Aha! User engagement score.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Userpilot

JUNE 26, 2024

Here’s an overview of everything the webinar discusses: Identifying essential customer success KPIs that drive customer satisfaction and retention. Watch on-demand : Customer Success Metrics that Matter. If used effectively, they can also help identify user problems and measure customer satisfaction.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Onboarding KPIs 104

Onboarding KPIs Analytic Tools Research Software Data Visualization 104

Userpilot

JUNE 25, 2023

TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. Escaping the Build Trap promotes outcome-driven product management to deliver real value to customers. The Jobs To Be Done Playbook and When Coffee & Kale Compete are guides to the JTBD framework. The basics of the JTBD framework.

Books 98

Books Analytic Tools Data Visualization Product Research 98

Userpilot

AUGUST 30, 2024

Conducting market research offers numerous benefits, including a better understanding of customer needs and market trends. Teams can leverage the insights to guide product development for better customer satisfaction and to get ahead of competitors. Customer surveys Customer surveys are the bread and butter of market research.

User Testing 101

User Testing Research Software Market Research Product Research 101

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JULY 10, 2024

SMART goal-setting framework. Conduct detailed market research to identify customer pain points, preferences, and buying behaviors. For instance, you can create educational content that addresses your audience’s pain points, as discussed in various case studies. Notion’s case studies.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Marketing 98

Userpilot

AUGUST 14, 2024

This drives sales and enhances customer satisfaction for long-term retention. In his presentation, Wes will reveal his groundbreaking framework for building and scaling a product-led business to $10M+ Annual Recurring Revenue (ARR) without a dedicated sales team. A proven framework for scaling your PLG business efficiently.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Research Software 105

Imaginary Cloud - Design

APRIL 7, 2021

We will provide examples from one of our clients throughout our blog post: the Learninghubz case study. Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. Learninghubz case-study.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

JANUARY 31, 2022

Microsurveys are short forms that you display within your app to collect user feedback — guiding your product decisions and helping you achieve sustainable growth. They can also help you track user behavior and start building a behavioral segmentation framework for your in-app marketing. Source: Slack.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Userpilot

AUGUST 6, 2024

5 Stages of a SaaS marketing funnel Several models exist for understanding the customer journey and how prospects become paying customers—e.g., RACE , AIDA, TOFU-MOFU-BOFU—but the AARRR framework or pirate metrics tend to be particularly effective for SaaS businesses. Read the case study.

Feedback Software 103

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 103

Userpilot

AUGUST 19, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 21, 2023

This article breaks down different customer retention models and how they can help your SaaS growth efforts. We’ll also cover how to do customer retention analyses to pair with retention models for more holistic insights. What is a customer retention model? Difference between retention models and retention analysis?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

UX Planet

FEBRUARY 1, 2024

A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth. The finance management app could increase user satisfaction by 35% through customization.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

AUGUST 28, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 29, 2023

User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more. Since there are fewer support tickets, you can save up on customer support costs as well. Improves customer satisfaction Documentation can help users get the most out of your product.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

Become a Data-Driven Optimizer : Track key onboarding metrics like completion rates, time-to-value , and customer satisfaction. Communication is Key : Maintain clear and consistent communication with new customers throughout the onboarding process.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 30, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 25, 2024

Collecting feedback and identifying areas for improvement : Gathering feedback from customers about their onboarding experience and using it to refine the process and improve customer satisfaction. However, this framework can provide a helpful guide as you navigate your career in customer onboarding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Collecting feedback and identifying areas for improvement : Gathering feedback from customers about their onboarding experience and using it to refine the process and improve customer satisfaction. They often feature industry experts sharing best practices, case studies, and practical tips.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Customer Feedback Analytic Tools 52

Product Bookshelf

JANUARY 10, 2017

” Olsen’s book is a detailed, how-to guide for Lean product management with frameworks and cast studies. He includes tips such how to create a survey, how to recruit participants, how to write user stories, and how prioritize features into releases. This is the essence of product-market fit.

User Testing 48

User Testing Product Research Data Visualization Feedback Software 48

Userpilot

AUGUST 19, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Cagan and Jones share their framework for building a strong product culture and creating an environment where teams can thrive. Perri provides a framework for building products that truly solve customer problems and deliver real value. Their webinars often focus on real-world examples and case studies.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 19, 2024

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi: This book challenges the conventional wisdom that exceeding customer expectations is the key to loyalty. It provides a framework for measuring and managing customer equity to drive long-term growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

UX Studio: Product Management

JANUARY 25, 2022

To manage the remote collaboration effectively, we have created a framework that enables us to work with startups and industry leaders worldwide. We list our latest works and notable collaborations at UX studio on our case studies page. Later, we include this valuable feedback on our case studies page. Serge Zuev.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83