Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. Collecting and acting on customer feedback improves satisfaction and customer loyalty, and helps you uncover growth opportunities. What are growth initiatives?

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Userpilot is a product growth platform. It helps create in-app experiences to optimize user conversions. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Let’s get to it!

Research Software 82

Research Software Feedback Software User Testing Reporting Tools 82

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. What are the stages of the SaaS marketing funnel? Marketing funnels in SaaS. What is a marketing funnel? Conversion stage.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Let’s get started!

Feedback Software 91

Feedback Software Onboarding KPIs Customer Feedback User Testing 91

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. case studies, alternative pages, etc.).

B2B 96

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Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. There are many fantastic examples to draw from across the SaaS marketplace.

Document 82

Document Analytic Tools Feedback Software User Testing 82

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Here are some bonus books that enable you to effective product management: Inspired by Marty Cagan emphasizes understanding users, collaboration, iterating, and refining based on feedback. But where do you begin? on Goodreads.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Research Software Books 86

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 59

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Userpilot

OCTOBER 11, 2022

In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. This article discusses what an engagement loop is, why it matters to your growth, and how to use plug-and-play engagement software to create sticky loops. Increase product stickiness.

Feedback Software 78

Feedback Software Analytic Tools User Testing Customer Experience 78

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions. Question : Design a Smart Fridge.

Reporting Tools 65

Reporting Tools Data Visualization User Friction Feedback Software 65

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. What is product messaging in SaaS?

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. There are a few good reasons why SaaS organizations love product funnels. Its different stages.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

UX Planet

FEBRUARY 22, 2024

The courses listed below (both free and paid) will help you master essential tools, become a better leader, and get the very best from the UX professionals you work with. UX management best practices, from interviews and case studies with experts. You will learn: How to use product team tools to learn user behaviors.

User Testing 83

User Testing Data Visualization Research Software Customer Experience 83

PMLesson's Ace the PM Interview

SEPTEMBER 6, 2019

In this post, we'll review a case study submission from one of our Exponent members, Chase Sutton. Question : How would you design an emergency system for the 2020 Olympics? Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions.

Feedback Software 40

Feedback Software Technical Review Systems Review Vision 40

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Sachin Rekhi

AUGUST 4, 2021

Some mentioned that while they had worked as a PM at startups for several years, they felt they still lacked the skills and tools to reach the next level in their career growth. Others leverage a prioritization framework like RICE to prioritize their initiatives. Or take OKRs, a common goal setting framework used by many product teams.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? In-app surveys. Gather customer feedback with in-app surveys. In-app surveys: To collect contextual survey data with ease. You’re in the right place. Designated empty states. Activation checklists.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Feedback 89

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. a case study demonstrating value might help boost feature adoption ). Of course, none of this is possible without the right tool for the job.

Analytic Tools 83

Analytic Tools Feedback Software Marketing Product Marketing 83

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Roy Madden

JUNE 16, 2022

Case Study. Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence. Read about how they did it in this case study.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It’s an actionable framework to achieve this product-market fit. Use customer feedback to improve the product.

Startups 124

Startups Feedback Software User Testing Product Research 124

Gainsight

FEBRUARY 21, 2020

You’ll learn how to fix each of these mistakes as we guide you through the power of our Produce Experience Platform. Mistake #1: You’re not using in-app engagements. In-app engagements cut through the noise and are incredibly useful for delivering the right information at the right time. The solution? REGISTER NOW.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

AUGUST 18, 2022

Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Acquisition – When a user visits your website or app for the first time with a perceived value of your product and signs up for a trial or freemium version. The customer advocacy framework. Exploration.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

UX Planet

DECEMBER 11, 2023

The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), UXCC Student Review(s): “[T]he feedback I received in this course is worth the money. Feedback from my mentor, a Voice Design expert, has been invaluable for me.

Technical Review 76

Technical Review Certifications Software Review Feedback Software 76

UX Studio: Product Management

JANUARY 25, 2022

The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Their staff is professional, responsive, and knowledgeable.” — One of the former clients shared his feedback on Google.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

The Product Coalition

APRIL 22, 2021

Given I have stolen bits of this process from various organizations and added my own little parts along the way, I figured I’d share it in case you find it useful. The people who have been through it, however painful, have given me positive feedback, so I share this with the world in the hope it helps others trying to hire great people.

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Analytic Tools Research Software Feedback Software Product Management 128

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?

Product Research 265

Product Research User Testing Research Software Data Visualization 265

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Tools/frameworks/models, and. For me, the most effective engagement tactic for product talks is case studies – “what would you do?” You can create a case study for anything.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

CardBoard

AUGUST 21, 2023

It’s the secret sauce that makes software development teams hum and businesses boom. It was a solution to a problem, a response to a method that was too rigid for the dynamic world of software development. That method was the Waterfall model, the traditional approach to software development. Agile helps you keep up.

Agile 52

Agile Feedback Software User Testing Customer Experience 52

The Product Coalition

APRIL 30, 2019

When we started OHNO , a big focus was getting feedback to ensure we could iterate quickly. But one thing I’m personally craving, is real behind the scenes case studies about very specific, tactical problems. How much do signups increase by adding the Google Sign Up buttons vs Facebook for a SaaS B2B product.

Feedback Software 60

Feedback Software User Testing Customer Experience Customer Feedback 60

Userpilot

NOVEMBER 14, 2022

Teams that don’t use data, rely on anecdotal user feedback or feature requests , or on what their competitors do to make product decisions. Teams that use data, have structured processes and frameworks in place and use them to identify issues, generate ideas, make hypotheses, and prioritize solutions. How well can you use data?

Data Visualization 52

Data Visualization Research Software User Testing Feedback Software 52

Department of Product

JULY 29, 2022

For example, Cash App users may download the free app to receive a reimbursement from a friend or family member, but then decide they prefer the user experience and add direct deposit. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. A customer engagement model or framework makes organizing and deploying various customer engagement strategies easier along the customer journey. What is a customer engagement framework?

Analytic Tools 73

Analytic Tools Feedback Software User Testing Customer Experience 73

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. JTBD was explicitly developed as a tool to help you create products and services that customers (and users) want. The Jobs-to-be-Done framework was invented by Tony Ulwick then popularised by Harvard Business School professor Clayton Christensen.

User Testing 160

User Testing Data Visualization Customer Feedback Product Research 160