UX Planet

JUNE 30, 2025

This broad applicability in banking (from automating fraud reviews to generating customer communications) underscores how financial firms are integrating GenAI into their core workflows more aggressively than most. and UK saw case studies of improved support due to AI. 45%, while the UK was at 29% usage. Both the U.S.

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. Visual Ratings: Includes a star rating system for quick assessment, aiding decision-making.

Customer Experience 97

Customer Experience Travel UX Feedback Software 97

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

UX Planet

JUNE 9, 2025

After fifteen years hopping between design systems, dev stand-ups, and last-minute launch scrambles, I’m convinced design-to-dev QA is still one of the most underestimated bottlenecks in digital product work. Quick Mitigation: Abstract tokens ( --color-primary) directly from design system. One doc, version-controlled. Was This Helpful?

Software Review 91

Software Review Reporting Tools Feedback Software Systems Review 91

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. They found the onboarding flow difficult to understand – mainly due to unclear copy.

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UX Planet

DECEMBER 6, 2024

Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Customers are mostly flexible with their car preferences due to the nature of the marketplace. Handling Erros AI system are probabilistic in nature and are never 100% correct.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Product Innovation Educators

OCTOBER 7, 2024

” Case Studies from the OEDK To show how prototyping works in real-world scenarios, Matthew shares two interesting case studies from the OEDK: 1. Clarify the team assignment * Develop a Design Context Review * Set design objectives and constraints * Develop solution options

User Testing 283

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Lenny Rachitsky

JANUARY 14, 2025

Below you’ll find everything you need to start using this framework within your team, including plug-and-play templates, industry benchmarks, case studies, tips for linking efficiency improvements to business impact, and specific advice for helping your team move faster. The time to first review was about 60 minutes.

Product Research 130

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Product Innovation Educators

MARCH 4, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

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Product Innovation Educators

AUGUST 5, 2024

Case Study: Leveraging Constraints for Innovation Consider this real-world example of how embracing constraints can lead to significant innovations: A software company faced a major industry shift from text-based to graphical interfaces. Their primary competitor assigned 100 people to develop a next-generation product.

Product Manager 297

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UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. This UX case study will walk through all the challenges and learnings this project presented. So why mention cultural differences in a UX case study? Design system. The scope & the team. Our process. Challenges. 1) Cultural differences.

Magazine 67

Magazine Feedback Software Research Software User Testing 67

Arkenea

APRIL 10, 2025

This guide covers everything you need to know about outsourced software product development services , from core definitions and benefits to a stepbystep process, pros and cons, realworld case studies, and future trends. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

UX Studio

JUNE 27, 2018

Fintech startup Payment Courier set out to eradicate this pain by developing a payment plugin that can be integrated into any payment gateway or online payment system. In this UX case study, we describe how our team helped this startup enter the market with a well-designed product. We hope you enjoyed our UX case study!

User Testing 72

User Testing Research Software Feedback Software UX 72

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. how will employees interact with the system? (an Question : Design a Smart Fridge. Sholanki’s answers are in regular font, interviewer’s responses in bold, and the editor’s notes in italics ).

Reporting Tools 65

Reporting Tools Data Visualization User Friction Feedback Software 65

UX Studio

APRIL 25, 2019

To better keep track of all insights and emerging patterns, we recommend building a research system: Surveys – online, by email or telephone. Case study: How we conducted brand research on our UX studio brand. Some weeks ago, we at UX studio decided to re-review our own branding. First insights and action plan.

User Testing 74

User Testing Product Research Research Software Branding 74

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Case Studies of Successful AI-Enhanced UXProjects We know that the implementation sounds like a difficult task. And, believe us, it is.

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UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. In this UX case study, we cover the story of updating the search function of Campanda, including our research and design process, and the specifics learnings we made during this project. You can scroll between description and reviews as well.

UX 63

UX Engineering User Testing Reporting Tools 63

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Ground yourself—and your app—by putting in place a system for regularly recording your previously identified KPIs. Common Reasons for Apple App Store Rejections.

Feedback Software 264

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PMLesson's Ace the PM Interview

MARCH 4, 2025

System design Design a URL shortener. Design a system to provide real-time recommendations to users joining new servers. How would you implement a recommendation system for Discord users? Study with Exponent’s Software Engineering Interviews course. Study with Exponent’s System Design Interviews course.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Intercom, Inc.

NOVEMBER 20, 2018

Offering free access to some of these early contacts in return for social proof (case studies/ testimonials/ logos) is a useful way to get people using the product so future development decisions can be based on observed data rather than hypotheses. Put a well-defined sales process in place. Managing the first sales meeting.

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Centercode

JUNE 24, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

PMLesson's Ace the PM Interview

MAY 15, 2025

System design Design a restaurant application that gives the expected waiting time based on waiters, tables, and customers. What strategies would you use to avoid model drift in a production system? Prepare by practicing behavioral interview questions and reviewing Robinhood’s core values.  max 2 transactions).

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

eG Innovations

NOVEMBER 19, 2020

Only by systematically measuring the performance of systems is it possible to discover certain trends and to take these into account in capacity management. Due to the trend analysis of eG Innovations, SLTN can predict in advance whether performance problems may occur.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Customer Feedback 52

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) you may need to optimize your referral or invite system. If its below 1.0,

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Mind the Product

APRIL 5, 2018

In this ProductTank San Francisco talk Alex Miller, one-time software engineer in the content understanding team at Yelp, gives us a case study of using machine learning (specifically deep learning) to provide a ranking system that surfaces the most beautiful photos of a business to the top of their page. Basic Photo Ranking.

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Artificial Inteligence Feedback Software Systems Review Software Review 133

Centercode

JUNE 27, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Productside

MARCH 24, 2025

From understanding community needs across the five boroughs to designing the physical space, choosing technologies, and planning operations, her job was to build and deliver a complex system that worked for real people. Scaling Is a Team SportBut Product Leads the Playbook Rachel prioritizes building systems. Its something you sharpen.

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Analytic Tools User Testing B2B Weak Development Team 156

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. Permission system of the teamwork platform.

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Research Software Feedback Software Information UX 46

Centercode

JUNE 11, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Lenny Rachitsky

MAY 30, 2024

Outside of writing, Matt co-founded DCM Insights, a boutique consultancy helping organizations understand customer behavior, and is a frequent contributor to the Harvard Business Review , with more than 20 print and online articles to his credit. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

Research Software 110

Research Software Analytic Tools Customer Feedback Feedback Software 110

UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Social Proof: Client testimonials, case studies, and industry awards establish credibility. Make Checkout Simple: A poorly designed checkout process leads to cart abandonment.

Reporting Tools 57

Reporting Tools Magazine Software Review Customer Experience 57

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. d) Exploratory Persona Research: Detailed studies to develop personas based on actual research, not assumptions. BAYMARD INSTITUTE.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Photo by ilgmyzin on Unsplash The Nudge Effect in Action: Beyond Duolingo — Case Studies Duolingo isn’t alone in this strategy.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. well accidentally we had no heating on that day when the photo was taken)Thus started our internal training system. Then you have a weekly challenge review, meeting with your mentor and with some random designers who give feedback.

Research Software 76

Research Software Feedback Software Systems Review User Testing 76

eG Innovations

DECEMBER 9, 2021

This case study exposes the challenges that organizations deploying applications on the cloud face when performance issues happen and how difficult it can be to diagnose such problems. Reviewing the historical data, we could see that there was some significant thread blocking in the JVM, which was abnormal and anomalous.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

The Product Coalition

MARCH 24, 2021

Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system. The scoring system shows large potential to win this niche market. or at least, not very many of them?—?we

User Testing 158

User Testing Research Software User Friction Customer Experience 158

PMLesson's Ace the PM Interview

SEPTEMBER 6, 2019

In this post, we'll review a case study submission from one of our Exponent members, Chase Sutton. Question : How would you design an emergency system for the 2020 Olympics? So the goal of this emergency system is to help those attending the 2020 Olympics get to safety as quickly as possible during a natural disaster.

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Feedback Software Technical Review Systems Review Vision 40