Product Innovation Educators

SEPTEMBER 5, 2022

To understand how to overcome them, you would want to hear from a real master, and that is Fred Fowler, one of only 50 individuals in the United States who holds the prestigious Professional Scrum Master Level III certification. They measure the effort users put in but not the value users get out.

Feedback Software 241

Feedback Software User Testing Customer Experience Customer Feedback 241

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Intercom, Inc.

APRIL 29, 2025

Were committed to delivering the highest standards of security for our customers, and we’re proud to announce that were one of the first AI customer service platforms to have achieved ISO/IEC 42001:2023 certification the worlds first international standard focused on the governance of artificial intelligence management systems (AIMS).

Certifications 104

Certifications Reporting Tools Data Visualization Artificial Inteligence 104

Intercom, Inc.

MARCH 25, 2021

At Intercom, the security and protection of our customers’ data is of the utmost importance. This is allowing for improved patient experience, increased workflow efficiency, and effective data management. What is HIPAA? However, information security remains a top priority, which is where HIPAA becomes important.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s break down why that’s essential.

Reporting Tools 147

Reporting Tools Data Visualization Research Software Artificial Inteligence 147

The Product Coalition

MARCH 16, 2021

User stories are an important part of product development, which means they’re something that any product manager worth their salt needs to master! User stories might be confused with user personas , as user personas are more commonly known across a variety of disciplines, but they are in fact very different things.

User Testing 149

User Testing Agile Customer Experience Certifications 149

Product Innovation Educators

APRIL 18, 2022

His experiences have helped him integrate the advantages of large organizations, like Intel, with the scrappiness and agility of startups, and we get to benefit from the insights he’ll share with us. Intel lets our employees have free time to work on their ideas. Ultimately we want to deliver business growth and people growth.

Startups 249

Startups Certifications User Testing Customer Experience 249

Product Innovation Educators

AUGUST 15, 2022

I first discovered Tony through his book What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services. It’s talking about understanding the progress the customer is trying to make and the journey of making that progress. Take time to learn all those outcomes, not just two or three.

Research Software 286

Research Software Product Research User Testing Data Visualization 286

Product Management University

OCTOBER 9, 2024

It’s offering free eLearning versions of its Product Management 101 Basic Skills Courses, an unconventional approach to traditional product management that makes it faster and easier for product managers to deliver products with guaranteed customer value and more easily get stakeholders aligned to their plans and priorities.

Product Management 130

Product Management Product Manager Certifications Customer Experience 130

Product Innovation Educators

APRIL 29, 2019

An IoT Technology stack and framework for product managers. He has over 18 years of experience in managing the lifecycle of IoT products across several industries. The traditional challenges like listening to customers do not go away. You have to deal with all of them at the same time.

Product Management 200

Product Management Product Manager Customer Experience Data Visualization 200

Product Management University

JUNE 22, 2020

Just-in-time learning is not a new concept. What is Just-In-Time Learning? Just-in-time learning, also referred to as “learning in the flow of work” or “learning at the point of need” is exactly what it says. You learn new skills in small increments at the exact time you need them. Benefits of Just-In-Time Learning.

Customer Experience 130

Customer Experience Product Marketing Marketing User Testing 130

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Product Innovation Educators

APRIL 25, 2022

The very nature of our work as product managers and leaders creates change—we change existing products to make them more valuable to customers and our organization, and we create completely new products, which causes change to occur at many levels. There are not textbooks or certifications for change leadership.

Onboarding KPIs 245

Onboarding KPIs Certifications Management Management 245

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. Nevertheless, efforts shouldn’t stop there. But what exactly is customer advocacy and how can you use it to your benefit?

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Access to customer data is limited to authorized employees who require it for their job. Data access.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Indicative

JULY 14, 2020

To answer this question, you need an analytics solution that captures and visualizes user journeys. Who are your best customers? Enter Customer Analytics. Google Analytics vs. Customer Analytics: an Overview. Time on site. What steps are they taking as they transition from marketing through your product?

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools Customer Experience 137

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

JULY 9, 2020

Today our team of over 600 talented and passionate people revolutionize how businesses connect with customers. I am passionate about building great products that solve important problems and deliver breakthrough value to customers. Example of a customized messenger launcher on Paddle. This is conversational support.

Messaging 129

Messaging Customer Experience Certifications Vision 129

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

The Product Coalition

MARCH 3, 2022

But ‘times-are-changin’. Many more traditional companies have finally come to realised the benefits of customer-centricity, design thinking and discovery. This is why those agile, Scrum and other ‘2-day training courses and get a certification’ don’t work and subsequently get a bad rep. Capability vs Influence.

Product Research 173

Product Research Data Visualization Consulting Agile 173

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Shipping quickly and securely.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

BrainStation Product Management

DECEMBER 13, 2018

A product management certificate is worth it, and many Product Managers (or aspiring Product Managers) are enrolling in certification programs. Let’s take a closer look at why a product management certification is worth your time. You need a framework/template to center your thinking.

Certifications 59

Certifications Reporting Tools Product Management Product Manager 59

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. This guide has all the answers.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for customer experience managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a professional responsible for improving interactions between a company and its customer base across different touchpoints.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

The Product Coalition

MAY 27, 2021

How do you stay user-focused? Tell us about a time you used data to influence an important stakeholder. Tell us about a time you faced failure and how you bounced back. You might start out doing PM one way at the start of your career, and then have developed a completely different set of frameworks and techniques by the end.

Weak Development Team 167

Weak Development Team Product Management Product Manager User Testing 167

Mind the Product

SEPTEMBER 20, 2017

It’s the way it has been codified into rituals and certifications, and rolled out mindlessly that misses the point. Design Thinking is how we explore and solve problems; Lean is our framework for testing our beliefs and learning our way to the right outcomes; and Agile is how we adapt to changing conditions with software.

Agile 196

Agile Research Software Feedback Software Product Research 196

Centercode

FEBRUARY 12, 2019

The spread of talent within the Customer Validation industry makes for brilliant conversations. That’s in part why the Centercode User Group is one of our favorite events of the year. User group attendees spent three days discussing Beta Testing in depth: their programs, processes, planning, and execution.

User Testing 67

User Testing Customer Experience Product Research Customer Feedback 67

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. Prototyping and design: Wireframes, mockups, user experience flows.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

MARCH 9, 2021

Users should have an opportunity to book the ride just in a couple of seconds, without the necessity to provide a lot of details. This will give users all the options available to choose the most suitable one. Ubers shows available cars even before the user confirms a ride. Arresting their attention ??????? How does Uber work?

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Userpilot

JULY 28, 2024

Understanding the salary landscape for customer experience managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 20, 2024

Embarking on a career as a customer experience manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience manager. Looking into tools for customer experience managers?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Product Management University

SEPTEMBER 20, 2017

The next big leap for the B2B product management profession will be a complete shift away from “market problems” to a focus on “customer goals.” 1. Customer Value is All But Guaranteed. The product didn’t solve a problem that had a significant impact on the strategic business goals of your target customers.

B2B 100

B2B Customer Experience Marketing Product Management 100

PMLesson's Ace the PM Interview

JULY 13, 2020

In volatile times like these, it’s no surprise that PM jobs are growing fast. There’s no set skillset or formal certification for PMs like there is for Project Management (PMP). Lot’s of programs exist to help you upskill quickly, and with growing competition, certification (coupled with experience!) So how do you decide?

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

The Product Coalition

FEBRUARY 29, 2024

While this guide focuses on choosing LLMs for user-facing applications (think chatbots, writing assistants), remember they can also revolutionize internal tasks like report generation or data entry. This route promises customization but requires hefty computational resources and AI expertise. External : Think user experience.

Artificial Inteligence 148

Artificial Inteligence Data Visualization Reporting Tools Research Software 148

The Product Coalition

DECEMBER 27, 2023

NFTs provide a crystal-clear ownership history, ensuring artists and creators receive royalties each time their work changes hands. This process involves uploading your artwork to an NFT marketplace, where it’s converted into a unique token with a digital certificate of authenticity. Now, let’s talk about interoperability.

Technical Review 145

Technical Review Research Software Weak Development Team Customer Experience 145

The Product Coalition

NOVEMBER 17, 2023

Master the process, tech stacks, and tools for a transformative development experience. Companies own the platforms, and users don’t have much say in how things are run. It’s like a digital democracy where users have a say in how things work. They ensure trust through decentralization, allowing direct user transactions.

Analytic Tools 146

Analytic Tools Feedback Software Data Visualization User Testing 146