Intercom, Inc.

DECEMBER 28, 2022

Intercom on Product: How ChatGPT changed everything. The year concluded with the stunning arrival of ChatGPT, which confirmed that AI chatbots are going to be a hugely transformative technology in the coming years. The online buzz was more than just the usual hype cycle – it was the sound of a paradigm shifting overnight.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Business of Software Conference

SEPTEMBER 20, 2023

Surprisingly, a survey of 600 managers in the tech industry found that traditional trust-building methods like team retreats, recognition programs, and transparency in information were rated as some of the least effective approaches. 4 Building Trust Trust forms the core of effective leadership.

ChatGPT 52

ChatGPT Feedback Software Research Software Product Research 52

Userpilot

JUNE 30, 2023

ChatGPT has gained popularity for its versatility in overcoming writer’s block and as a brainstorming tool. Product teams can also use it to collect user feedback via in-app surveys and offer them 24/7 self-service support with the resource center functionality. ChatGPT AI writing tool. The free plan uses the ChatGPT 3.5

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

APRIL 24, 2024

A survey conducted by Authority Hacker has found that 85% of marketers use AI to write content. Apart from chatGPT, there are dozens of dedicated AI writing tools , and many companies, including Userpilot, embed such capabilities into their products. You can use it to generate customer surveys.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Product Innovation Educators

FEBRUARY 19, 2024

Doing a quantitative survey to understand how important each need is and how satisfied respondents are with it. [12:49] There are times when it doesn’t make sense to do 30 interviews followed by 500 surveys. Last, you can use ChatGPT or Bard and write prompts to learn more about your customers’ needs.

Research Software 105

Research Software Systems Review User Friction Product Research 105

UX Planet

FEBRUARY 29, 2024

Here are some ways I leverage AI as a solo in my day-to-day work: Obviously, ChatGPT still remains an invaluable personal assistant for a creative, whenever you need to create a copy, or ideate on a user interview script. User Research and Testing: Survey tools like Google Forms or Typeform.

Product Research 60

Product Research Startups Feedback Software User Testing 60

Userpilot

DECEMBER 18, 2022

This year’s Product Trends survey outlined 3 clear directions among our respondents: 1) Greater use of AI in products , both as the product’s core functionality and as a resource for PMs and PMMs. Are you also planning to run more in-app surveys to understand your users’ needs better next year? It might not be easy.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

UX Studio

MARCH 1, 2024

– Creating a form/survey based on the topic you provide (auto-generate it or let you use templates). – Build surveys (auto-generate them or let you use templates). – Chat functionality was a nice-to-have, but it was limited and gave repetitive answers – Visual parts were missing from the product (e.g.,

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

MARCH 7, 2024

To collect the data for NPS calculation, we use a survey asking users how likely they are to recommend the product to their friends or colleagues, on a scale from 1 to 10. So if 100 users respond to the survey, 70 of them are promoters, 20 are detractors, your NPS score is 50. Just like in NPS, the metric data comes from the survey.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Usersnap

MARCH 22, 2023

That will change with the power of intelligent services like ChatGPT (powered by OpenAI). ChatGPT prompt for analyzing feedback items AI can revolutionize customer feedback analysis by automating many of these tasks. “AI for User Feedback Analysis: A Survey” by Abdelkader Gouaich, Fatma Outay, and Ahmed Ben Ayed.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Gainsight

MARCH 12, 2024

For example, you can ask ChatGPT—or other tools—to create: A course outline A video script Questions for a quiz Creative course names or a description An email or social post to promote your courses to customers AI is your friend, not your replacement. .”

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Modus Create

FEBRUARY 5, 2024

According to a Forbes Advisor survey, 64% of businesses believe that artificial intelligence will help increase their overall productivity. However, some enterprises in high-integrity industries like pharma and finance will invest in their own private AI models to prevent instances like leaking enterprise secrets via ChatGPT.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

MAY 17, 2023

Customer Success has come a long way in the last 10 years: Customer Success has grown into a mission-critical discipline, with 97% of the companies we surveyed this year reporting that they have a Customer Success organization. Welcome to the stage, ChatGPT. But that’s not all.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Enter Horizon AI. What’s Horizon AI? Our early investment in AI-powered solutions led to features including: Sally , our first bot to assist customers.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Gainsight

NOVEMBER 2, 2023

The explosion of ChatGPT is shining an even brighter light on the technology. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode. In fact, it’s growing at a compound annual growth rate (CAGR) of 14.2% and is expected to surpass $1b in value by 2028.

Generative AI 52

Generative AI Customer Experience ChatGPT Webinar 52

Gainsight

OCTOBER 10, 2023

Ask your customers to review the academy, take a survey or hop on a call for a short interview. Monitor & Measure Now that your customers are using your digital academy, it’s important to keep the feedback channels open to measure the academy’s performance. You might find out one of the sections is too long or complicated.

Education 52

Education User Testing Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 25, 2024

These can be attained via welcome surveys. With data from welcome surveys, you can segment users and trigger different onboarding tours for each user. You can bring the power of artificial intelligence to your SaaS by leveraging AI tools such as ChatGPT to improve user experience. Creating custom segments in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Tyner Blain

OCTOBER 23, 2023

ChatGPT estimates between 100,000 and 300,000 fish which met the rules of the competition could be in the lake. Even a large-language model AI is uncomfortable giving estimates – ChatGPT generated a 200-word-long caveat about the uncertainty in it’s estimate. ” This is the input to your survey-design.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

Userpilot

SEPTEMBER 15, 2023

Even if your tool doesn’t support such functionality, you should be able to export the data and prompt generative AI tools like ChatGPT to help you with the analysis. In addition, you can run simple preference tests inside your product with Userpilot’s in-app surveys. Preference testing tools: Userpilot.

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

People-First Product Leadership

OCTOBER 1, 2023

My career coach, Sabrina Braham, shared an article with me titled “ Majority Of Americans Would Rather Fire their Boss Than Get A Raise ” It’s from 2012, so I did what anyone would do, I asked ChatGPT if there were more recent figures. Of those who had a difficult boss, 32% said they’d quit their job as a result.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Userpilot

APRIL 28, 2023

You can use AI to analyze customer welcome survey responses, their feedback, and product behavior to tailor the in-app guidance to their needs. ClearCalcs welcome survey. The best AI-based solutions for successful onboarding You can easily leverage generic AI tools like ChatGPT to enhance aspects of the user onboarding process.

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Analytic Tools 97

Department of Product

SEPTEMBER 28, 2023

OpenAI has updated ChatGPT to include the ability to ‘see, hear and speak’. Increasing customer retention rates by just 5% can increase a company’s overall profits by 25% to 95% according to a new survey of product managers and marketers. Image input allows users to upload photos and get hints or further information.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

DECEMBER 21, 2023

Each season focuses on a specific theme, such as machine intelligence, survey methodologies, generative AI, ad-tech, and the impact of AI on the workforce. The show explores the impact of AI tools like Midjourney, ChatGPT, and AutoGPT on creativity, work, and industries.

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

Gainsight

OCTOBER 17, 2023

Data from customer feedback, support calls, surveys, or other relevant sources will help you understand where your customers currently stand and, most importantly, what your academy needs to look like for them to find it valuable. ChatGPT, for example, can help you write video scripts, outline articles, write course descriptions, and more.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

UX Planet

JANUARY 22, 2024

USERS: Explain to ChatGPT who the users you design for are. Idea-9 Idea: Client Feedback Loop Idea Details: Include a feature for clients to provide quick feedback on the information received, like a thumbs up/down or a short survey. Ask for more ideas If you want more ideas, the chat can give you more. Please enter here.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Artificial Inteligence 72

Userpilot

AUGUST 15, 2023

You can get feedback for your product through in-app surveys. Get user insights through feedback surveys. Consider a few of them: Chat GPT ChatGPT captured the world’s attention sometime in November 2022. You can also launch in-app surveys and match users to segments based on their responses to these surveys.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

The Product Coalition

DECEMBER 10, 2023

To accomplish this, design a survey that lists each job along with its associated outcomes, asking participants to rate them for importance and satisfaction. Step 4: Prioritize Unmeet Needs Upon receiving the survey results, focus on prioritizing the unmet needs. Using our Airbnb example, let’s visualize the survey results on a graph.

User Testing 121

User Testing Product Research Customer Experience Customer Feedback 121

Userpilot

SEPTEMBER 25, 2023

This often involves conducting user research, interviews, surveys, and observing user behaviors. Notion’s survey to understand user JTBD. ChatGPT’s empty state Instead of encountering a blank page that leaves new users feeling lost, ChatGPT takes a different approach. ChatGPT’s empty state.

Feedback Software 104

Feedback Software Research Software Analytic Tools User Testing 104

Userpilot

JANUARY 8, 2024

Here’s an example from ChatGPT: ChatGPT’s simple login/signup. Use a welcome survey to understand customer expectations Trigger onboarding surveys to welcome users to your product and understand why they signed up for your tool. Welcome survey example. Increase revenue growth. Userpilot can help you do this easily.

Feedback Software 104

Feedback Software Analytic Tools User Testing Customer Feedback 104

Gainsight

FEBRUARY 8, 2023

By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. Renewal Center looks at a combination of metrics like customer health score, various CS activities performed, and survey responses to predict the likelihood of renewal for each customer.

Data Visualization 52

Data Visualization Artificial Inteligence Customer Feedback Analytic Tools 52

Modus Create

JUNE 20, 2023

According to GitLab’s DevSecOps survey, 57% of security team members said their organizations have either shifted security left (i.e., ChatGPT has brought the AI discourse to every industry. Almost all major technology companies are increasing investment in AI models (BERT by Google, RoBERTa by Facebook, GPT-3, etc.)

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98

Lenny Rachitsky

DECEMBER 12, 2023

Inspiration The nature of product with Marty Cagan 🎖️ The art of product management with Shreyas Doshi 🎖️ Building a long and meaningful career | Nikhyl Singhal (Meta, Google) 🎖️ Building a meaningful career | Jason Shah (Airbnb, Amazon, Microsoft, Alchemy) What’s changing in product management How (..)

User Testing 83

User Testing B2C Product Research B2B 83

UX Studio

SEPTEMBER 20, 2023

And yeah, if I, I’ll just share one more, and this is gonna actually go back to the other use of ai, the, the ChatGPT version, right. And so that’s their sort of automate automated way using ChatGPT mm-hmm. And then I paired that with a large quantitative survey to have a more robust data set. Karthik: Yeah.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Business of Software Conference

OCTOBER 11, 2023

10:45: Randeep Sidhu: Life and Death Decisions Insight into the world of a CPO of rapid technology development company in UK Importance of a clear conscience Products and decisions impact users — in healthcare, this is life and death for clients 4 lessons during stress My behavior Teams’ behavior Users’ behavior Why impact is hard National Health Service (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Usersnap

JUNE 15, 2023

For example, the release of ChatGPT (OpenAI’s artificial intelligence chatbot) caused quite a stir across different industries. You can also launch NPS, CSAT, polls, and thumbs up/down surveys by user events to collect specific insights. Your customers can report bugs and technical issues via i n-app screenshots or recordings.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

FEBRUARY 21, 2024

It can help you collect and process massive amounts of qualitative data, such as survey responses , support tickets, or social media comments, and transform it into valuable data insights you can use to follow a more customer-centric strategy. Survey sentiment analysis with Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102