Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. But that misses a few important qualities that only live events can offer. Events rely on difference. Staging events to remember. Companies still do that. They’re now just called “events.”

Events 205

Events Branding Customer Experience User Testing 205

Userpilot

OCTOBER 15, 2023

Custom event tracking helps teams track customer journeys and engage them accordingly. Contextual in-app messages help increase user engagement and drive account expansion. Set up custom events to track customer journey stages Custom events consist of multiple events and unrelated actions that users complete.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 17, 2024

This enables companies to make informed decisions, tailor products, and improve customer experiences based on a deep understanding of customer needs and trends. and engagement levels companies can gain insights into customer behavior. How do you gather customer insights? Analyze behavior with Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

FEBRUARY 25, 2024

Funnel analysis allows you to: Measure company performance. Visualize the journey with a funnel analysis chart Using a product analytics tool such as Userpilot , define the customer journey by adding events in the order that users should complete them. Then, generate funnel reports showing how many users completed each event.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Userpilot

AUGUST 6, 2023

87% of companies either use or are planning to implement marketing automation solutions. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Considering these figures, it’s no wonder that 87% of companies are using or plan to use marketing automation solutions.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

NOVEMBER 14, 2023

Moreover, omnichannel analytics can help you segment your users more accurately and personalize the marketing messaging to resonate with their unique needs and preferences. Start by setting up event tracking for each of the key touchpoints. ClickUp social media post. Userpilot heatmap. That’s how you collect the relevant info.

Analytic Tools 106

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 106

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 98

Feedback Software Messaging Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 14, 2024

Support teams can track events inside the app with Userpilot and use the data to accurately support users via the Salesforce Desktop Sharing functionality. You can bundle these events up into a custom event so that whenever the event happens, it triggers an upsell email promoting the upgrade. There are 3 ways to do it.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Customer Experience 105

Userpilot

NOVEMBER 5, 2023

CVM helps companies identify not only user problems but also their willingness to pay for relevant solutions. This helps SaaS companies understand how well the product satisfies user needs in comparison to its competitors. In short, CVM allows companies to maximize their growth opportunities. What is customer value management?

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Custom event tracking – to easily track multiple actions and trigger in-app experiences. Event tracking.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 14, 2023

Features to look out for include: Feature usage tracking Event tracking (including custom events) Goal tracking Funnel analysis Path/Flow analysis Ability to act on data in real-time , for example, trigger in-app guidance in response to an event In-app surveys In-app surveys are necessary to collect user feedback. G2 rating: 4.6

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. Dropbox, Slack, and Grammarly are great examples of companies that have successfully harnessed the power of the freemium model to drive growth. Loom, the video-messaging app, is great at that.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MARCH 14, 2023

With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost. The freemium pricing strategy is best suitable for early-stage companies still working on their product-market fit and products that are simple to use and satisfy simple user needs.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MAY 14, 2024

However, event data isn’t included so you can’t use it for lead scoring or personalization in HubSpot. Thanks to the Hotjar integration, you gain granular insights into user behaviors through heatmaps , recordings, and surveys filtered by Mixpanel events. However, the sync is limited to the user object, not event data.

Data Visualization 106

Data Visualization Embedded Analytics Analytic Tools Feedback Software 106

Userpilot

MAY 15, 2024

Appcues is a digital adoption platform offering a two-way integration with Amplitude to sync event data and use Amplitude analytics for user segmentation. Airship is a customer engagement platform that uses Amplitude analytics to segment users for personalized messaging across channels. Book the demo to learn more!

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

JUNE 12, 2023

You can use surveys tastefully by including them in a user onboarding flow – for example, as part of your welcome messages to get insights from your users directly. For example, for Spotify, an activation event might be the first time a user builds a playlist or discovers a new artist. A survey asking about company size.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. Enterprise.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. Enterprise.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. Enterprise.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. Enterprise.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Path analysis. Enterprise.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 28, 2023

There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. Feature and event tracking Feature tracking gives you a detailed view of how feature adoption is going. Event tracking switches the view.

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

MARCH 25, 2024

However, not all product tours are created equal: many companies fail to realize their full potential. SaaS companies that successfully use product tours for user onboarding include Groupize , Userpilot, Attention Insight , Google Analytics, and Loom. The company eats its own dog food. Ready to dive in? Here are a few examples.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 12, 2024

TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Define the event starting or finishing the path. In Conversion criteria, choose between Unique users and Unique companies. Why should SaaS companies carry out path analysis?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. SaaS companies depend on ongoing customer engagement and subscription renewals. By sharing customer testimonials, reviews, or even just a list of well-known customers, you show your customers they’re in a good company.

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 103

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Events 88

Events Feedback Software Technical Review Systems Review 88

Userpilot

MARCH 7, 2024

To create funnel reports in Userpilot , you first need to define the conversion events. Userpilot allows you to create a custom event funnel. Custom events consist of multiple user actions. You can choose between Unique users & Unique companies, Specific orders & Any order, and define the time frame for users to convert.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

The Product Coalition

AUGUST 6, 2020

Requirements may vary by company, but the need to connect tools and data is consistent The biggest mistake a company can make is failing to integrate its tech stack, and in the process keep data–and teams–siloed. Frequently asked question: What message should I send to which users, and when, to drive my desired action?

Data Visualization 102

Data Visualization Analytic Tools Consulting User Testing 102

Business of Software Conference

APRIL 19, 2022

Learn how great SaaS & software companies are run. We produce exceptional conferences & content that will help you build better products & companies. Join our friendly list for event updates, ideas & inspiration. Unsubscribe any time. We will never sell your email address. It is yours.

Messaging 59

Messaging Transportation Naming Branding 59

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer-intimate companies build deep relationships with customers so only you can offer a solution for their unique needs. Host customer events. Level up your personalization with segmentation.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Product Talk

DECEMBER 13, 2023

Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas.

Data Visualization 245

Data Visualization Analytic Tools Reporting Tools Technical Review 245

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. You can use a customer success tool like Userpilot, for example, to set and track events throughout the user journey to see: How users navigate your product. Tracking user events on Userpilot.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

APRIL 16, 2024

Customer journey analysis enables companies to identify friction points in the journey that prevent users from converting and lead to customer dissatisfaction or even churn. Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Custom events in Userpilot.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

MAY 13, 2024

That, in turn, gives you an idea of whether your in-app messaging and other marketing efforts are working as intended. For instance, you can use path analysis to see whether your in-app marketing messages succeeded in encouraging users to perform a specific action. Dashboards on Userpilot. Conversion path analysis on Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

AUGUST 2, 2023

TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Use tooltips with relevant messages to encourage feature engagement and adoption. How will your company make life easier for each persona? Book a demo to learn more! Where do they work?

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97