The Product Coalition

DECEMBER 29, 2021

This year I developed a new reading approach, in which I read several books in parallel, usually from different topics. Strategy is visible as coordinated action imposed on a system. It is an exercise in centralized power used to overcome the natural workings of a system. When I say the strategy is “imposed,” I mean just that.

Books 117

Books Systems Review Software Review Weak Development Team 117

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Examples: Highlight real-world examples of how companies benefited from digital transformation strategies.

Enterprise 119

Enterprise Research Software Feedback Software Strategy 119

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. People uninstall apps because they’re buggy, don’t work as expected, have poor design, or are missing features.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Adobe Illustrator’s rating on G2.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Cafe

APRIL 14, 2024

However, if you stay in this cycle, you will barely grow further and evolve enough to reach higher positions. You need to understand the strengths of your team members. Even with a talented team, success becomes unattainable if their goals diverge from yours. If top-tier PMs prioritize ongoing development, so should you.

Product Management 52

Product Management Product Manager Customer Feedback Feedback Software 52

Nulab

MAY 21, 2020

In this era of uncertainty with COVID-19, much of the world is moving company life from the office to the virtual world. But even with employees far out of reach, there may be some good news for companies struggling with COVID-19. value in good company culture. value in good company culture. Culture is crucial.

Data Visualization 52

Data Visualization Reporting Tools Weak Development Team Product Research 52

Split

MARCH 19, 2024

I work at a feature flagging company, and one of the common problems we see with feature flags is that no one ever seems to find the time to clean them up. Secondly, it caused teams to start hoarding flags. I heard of teams purposely keeping easy-to-remove flags in the codebase as placeholders for the next flags they needed to add.

Software Review 52

Software Review Systems Review Weak Development Team Framework 52

The Product Coalition

JUNE 24, 2022

digital product management positions have never been more pervasive or idolized than they are right now. Not only are there more technology companies than ever, and all these companies want and need product managers, but there is still so much mystique surrounding the role. Let’s be real for a second?—?digital personally.

User Testing 140

User Testing Analytic Tools Research Software Feedback Software 140

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Often, this is due to resource constraints rather than a lack of understanding of a PM role. Ex: Backlog grooming/refinement, Requirements review etc.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? What’s the right way to do this in your company? If you’re short on time, here are a few quick takeaways: To become a staff engineer, you can’t just rely on advice from your manager or company. A tale of two career paths.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Tyner Blain

OCTOBER 23, 2023

Doing this, however, cascades into multiple positive consequences. When developing a product strategy you have to do a couple things – you have to both develop a strategy designed to support the company’s strategy, and you have to express it an a way which makes it actionable. Most teams lack this.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

Intercom, Inc.

APRIL 23, 2018

It is at this point that companies need to focus on bringing their privacy ecosystem up to the required standards. The principle behind GDPR is to make companies more accountable for the data they hold and the way they handle it. For platform companies such as Intercom, we plug into other products and platforms as needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Product Innovation Educators

AUGUST 28, 2023

He invented a system for problem-solving based on his 25-year career spanning Silicon Valley and the Fortune 500. I recommend independently sourcing questions from your team. Before rushing ahead to opinions and recommendations, teams should spend time building an exploration. We assign people to answer and review questions.

Systems Review 97

Systems Review Weak Development Team Framework Positioning 97

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” We used to say that CS needed to be a top-down, company-wide motion. Defining a CS Ops Team.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Benefits of understanding customer intent Identifying the spoken and unspoken intent behind every interaction will position you to better service customers, improve their experience , and increase stickiness.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? A further step into this is to actually be part of those teams sometimes.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Should the Voice of Customer influence product development? Why Voice of Customer Should be Included in Development Process. Let your customers make product development decisions for you! Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Mironov Consulting

SEPTEMBER 15, 2019

Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Less appreciation of commercial software development pressures.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Since experimentation has become a discipline on its own, there are established best practices for cross functional teams to follow.

Customer Experience 152

Customer Experience Data Visualization User Testing Product Research 152

The Product Coalition

FEBRUARY 13, 2021

Companies such as Google, Facebook, Amazon and Netflix have famously harnessed the power of an experimentation culture to continuously drive innovation and create a sustainable competitive advantage in their respective markets. A well designed Experimentation System - The system includes a strategy, roadmap and prioritization methodology.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

ProductPlan

OCTOBER 6, 2021

Time management remains an essential theme for product teams because there aren’t enough hours in the day. Hence the need to have young and innovative minds who follow the trends of the industry to come up with these strategic thoughts while the senior leaders review and align it with the organization’s business goals.”.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

Tyner Blain

AUGUST 10, 2023

Every company competes in a dynamic market. The Jobs of the Problem Statement This article continues a series on the three critical flaws in most product development processes a problem statement exists to address. Let’s dig in to the third challenge – making teams more efficient by making them more effective.

Systems Review 52

Systems Review Customer Experience Software Review Weak Development Team 52

Userpilot

MARCH 22, 2021

TL; DR. Product marketing is different compared to general marketing in that product marketing teams know all the technical details of your SaaS product and communicates it through launch, feature announcements, white papers, and other mediums. Every one of these aspects can be systemized using a platform like Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints.

Research Software 153

Research Software Data Visualization Software Review Technical Review 153

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Plenty of people worked in “IT,” which was strictly the business process automation for the company. What's so bad about that?

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Sources of negative feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? A further step into this is to actually be part of those teams sometimes.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product HQ

FEBRUARY 1, 2023

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. They work with leaders and their own teams across organizations. If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Userpilot

OCTOBER 4, 2022

It’s what companies like Dropbox, Loom, and Slack did to get to where they are today. It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Sustainable growth is the biggest priority for any SaaS business that wants to succeed.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

UX Studio

SEPTEMBER 10, 2019

In this post we created a guide on the steps to take in developing your brand strategy. This documentation explains why the company exists, what problems it solves, and how it wants to represent itself in its customers’ eyes. It holds the key to consistency and good collaboration between different divisions inside the company.

Branding 63

Branding Weak Development Team Strategy Research Software 63

Modus Create

JANUARY 12, 2021

In a free market, successful companies that become complacent or comfortable with their share of the market, who don’t carefully consider the needs of the customer, become less competitive over time. There are three pillars of success in a modern company, and defining each requires the redefinition of the others.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

The Product Coalition

JANUARY 6, 2023

You have to integrate the SDK (Software Development Kit) of the mobile app analytics solution into your mobile app. This mobile app tracking SDK collects user interaction data and sends it into your mobile app analytics solution, where it will be processed and converted into insights on a dashboard for your product team.

Analytic Tools 115

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 115

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier. Implement a tracking system. Involve your team. Let’s roll.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. Like when we talk about leads, we’re ultimately talking about another person or a team on the other end.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

ProductPlan

JANUARY 5, 2023

Fortunately, many companies do eventually get through botched implementations and false starts. This trend has supported the emergence of the Data Product Manager as a role on the product team dedicated to the process of collecting, organizing, storing, and sharing data within an organization. Failure is a great teacher.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

UX Studio

MARCH 1, 2024

We formulated a dedicated team consisting of three researchers and three designers. While some team members immersed themselves in articles and courses, others extensively tested AI tools within the given timeframe. Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

The Product Coalition

MARCH 22, 2021

Nowadays, a company can’t compete on level ground with others in almost any field without hiring a UX/UX designer or collaborating with UX agencies. These fields include web design, mobile app development, SaaS, and even B2B products. The high number of UX companies makes it harder to find the one that suits your needs the most.

UX 95

UX Research Software Feedback Software User Testing 95