Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. . I’ve always been fascinated by the discovery aspect of product management.

Product Research 223

Product Research Research Software Feedback Software User Testing 223

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Product Talk

DECEMBER 18, 2024

I recently spoke at the Y Oslo conference in Oslo, Norway. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Mind the Product

SEPTEMBER 13, 2019

Researchers often have concerns about what will happen when “other people” go out and do work with users. But the demand for research far outweighs the supply of researchers, and everyone wins when more people are enabled to do research themselves. Planning Research. What method of research should I use?

User Testing 193

User Testing Product Research Research Software Customer Experience 193

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Product Talk

NOVEMBER 1, 2023

We are starting to pull together our list of 2024 product conferences. If you know of product conferences that are not on the list and you think they should be, please send an email to conferences@producttalk.org. Are you looking for the 2023 Product Conferences list? This list is by no means exhaustive. Find it here.

Product Research 254

Product Research Naming Research Software Artificial Inteligence 254

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. They interview customers , run usability tests, and conduct A/B tests. Last May, I spoke at the Front conference in Salt Lake City. 9:16] Continuous Customer Interviews. [20:12] Google Ads.

Product Research 270

Product Research User Testing Data Visualization Research Software 270

Product Talk

NOVEMBER 13, 2019

We are starting to pull together our 2020 conference list. If you know of a product conference that is not on the list and you think it should be, please feel free to recommend it in the comments or send an email to conferences@producttalk.org. Are you looking for the 2019 Product Conference list? The UX Conference.

Product Research 235

Product Research Naming Agile Research Software 235

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Product Innovation Educators

APRIL 30, 2018

How product managers observe and listen to users to gain valuable insights. What products will delight customers? One that stands out is Ben Brenton, Chief Innovation Officer at Snap-on Tools , who shared that he takes their product teams to meet with customers four days a week. Budget-minded usability testing.

Research Software 189

Research Software Feedback Software User Testing User Friction 189

Mind the Product

AUGUST 10, 2018

At #mtpcon San Francisco, Leisa Reichelt , head of research and insights at Atlassian, took on our current approach to user research and how we take an evidence-based approach to doing completely the wrong thing. Five years ago, the industry was focused on just getting people to do any user research.

User Testing 194

User Testing Product Research Research Software Customer Feedback 194

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. Target customer 2. 8:38] How do we identify our target customer?

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Guy

MARCH 12, 2025

Since then, market dynamics have shifted, competitors have launched new capabilities, and your customers needs have evolvedbut your team is still marching toward that old roadmap. Similarly, Netflix constantly experiments with new ideas and adapts based on user behavior, ensuring they stay ahead by embracing change.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Mind the Product

MAY 3, 2019

“Do you like the conference so far?” It is tempting to ask customers what they want, but you won’t get a good answer. We may say “there is no such thing as a dumb question,” but in research, this isn’t true. For a researcher, this is the first question that should be asked. What are the customers key “jobs to be done”?

Product Research 190

Product Research User Testing Research Software Customer Experience 190

Product Innovation Educators

SEPTEMBER 30, 2024

Brinkerhoff shares insights on fostering an innovation culture, collaborating across departments, and balancing innovation with operational demands in a complex airport environment. PDMA contributes significantly to research and knowledge in the field of product innovation.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Alchemer Mobile

NOVEMBER 1, 2024

It goes without saying that today’s consumers spend an incredible amount of time on their smartphones. Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. Across every industry, apps are clearly an essential channel for customer engagement.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Mind the Product

OCTOBER 25, 2019

In this keynote from #mtpcon London, Henrik Kniberg , an organisational consultant and developer at Crisp in Stockholm, discusses how creating great products requires us to reduce the gap between makers and users. Henrik explains that in our jobs we need to make products that delight users and achieve an impact.

User Testing 176

User Testing Customer Feedback Customer Experience Product Research 176

Product Talk

APRIL 17, 2024

She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. Stephanie: Absolutely.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. In this post I share some of the learnings we’ve had after running 60+ A/B tests at Peak , looking at each step of the A/B testing cycle in turn. Brainstorm your A/B tests. Prioritise your A/B tests.

User Testing 195

User Testing Product Research Testing Feedback Software 195

Piyanka Jain

SEPTEMBER 18, 2020

Often I start my analytics conference keynote addresses by asking the audience to share the issues they face in their organizations. Either your recommendation is unclear, not actionable or the stakeholder doesn’t have the skills to turn your solution into insights and actions. and less than 5% of them are used.

Data Visualization 195

Data Visualization Customer Feedback Analytic Tools Reporting Tools 195

Lenny Rachitsky

NOVEMBER 17, 2024

When pitching early ideas, pay attention to specific actions customers want to take, like asking about pricing or requesting to start a proof of value (POV). These are stronger indicators of interest that tell you they really want your product, versus general positive feedback.

Startups 98

Startups Feedback Software Product Strategy User Testing 98

Mind the Product

NOVEMBER 19, 2018

But where does product management stand with embracing that same diversity and complexity in our users? It’s even possible to do personality tests with your customer base. Talk to your customers and really have a wide-ranging conversation: You want to understand their backgrounds!

User Testing 155

User Testing Customer Experience Customer Feedback Product Research 155

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. Growing a successful product that continually evolves to meet changing user needs isn’t easy. A quick litmus test for whether or not a problem is worth solving might look like: How many people are experiencing this problem?

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

Product Talk

APRIL 20, 2022

Sally and Jim are equipped with a clear customer segment profile—first-time podcasters—and a clear value proposition—help them grow their podcast audience. Sally and Jim might set the following directional outcome: increase the average audience size for our podcast customers. Sally and Jim don’t have any customers.

Product Research 331

Product Research Startups User Testing User Friction 331

Mind the Product

SEPTEMBER 6, 2018

Those who have stood out to me as particularly customer-centric have had two qualities in common. I see the immediate impact on our customers when my team and I exhibit these traits. The Foundation: Immediate Access to a Diverse set of Customers. How the customer would like to use the software.

Enterprise 180

Enterprise Customer Feedback Customer Experience User Testing 180

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Here are 10 tried and tested ways to do it!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. I’ve worked with teams in all industries—regulated industries, consumer companies, B2B companies. We did the research. Hi, everybody.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Roman Pichler

OCTOBER 6, 2020

This increases the chances of creating a product that users actually want and need and achieving product success. Carrying out product discovery involves answering the following questions: What is the specific value the product should create for the users and customers? Who are the users and who are the customers?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

Product Innovation Educators

OCTOBER 10, 2022

Also with us is Carmel Dibner, who is principal and co-owner at Applied Marketing Science, where she has helped dozens of companies uncover critical customer insights to improve products, services, and customer experiences.?Before They have to manage politics, fit into the company’s processes, and do upfront work. [6:21]

User Testing 267

User Testing Product Research Research Software Workshop 267

Product Talk

OCTOBER 10, 2018

Last week, I was in Cleveland for the Industry Product Conference. It’s not just about shipping features, but about creating value for both our customers and our businesses. As we evolve toward outcomes, it’s not just about shipping features, it’s about creating value for both our customers and our businesses. Tweet This.

Product Research 278

Product Research User Testing Research Software Feedback Software 278

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Not only are there over 2 million apps in the Google Play Store , but also about 13% of business apps succeed (even less for consumer apps).

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65