Conference Software Engineering Weak Development Team 
Intercom, Inc.
OCTOBER 13, 2020
Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. New software engineers quickly learn that a lot of complexity arises from error handling. Balancing risks in machine learning development.
Product Talk
DECEMBER 18, 2024
I recently spoke at the Y Oslo conference in Oslo, Norway. We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. We need engineers involved throughout.
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Mind the Product
FEBRUARY 12, 2020
It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company.
Intercom, Inc.
JANUARY 12, 2021
Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! But over time, we noticed that teams hated working on these services. The top ten technical strategies to avoid.
Intercom, Inc.
APRIL 22, 2019
Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.
The Product Coalition
JUNE 30, 2021
You are about to deliver an important feature and to get over the last mile, you need additional team members. Your boss asked you to coordinate with the Engineering Manager of the other team, a team which has its own priorities. Twenty people were sitting across a big oval table in an extremely chilly conference room.
PMLesson's Ace the PM Interview
SEPTEMBER 24, 2019
Be sure to mention any volunteer work you’ve done, conferences you’ve attended, etc. that demonstrate you’re desire to be involved in the space and to keep abreast of developments in the space. Usually companies are looking for culture fit and how you might resolve conflict within a team. Be authentic. Get experience.
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