Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 383

Product Research Feedback Software Research Software User Testing 383

Alchemer Mobile

FEBRUARY 24, 2022

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

The Product Guy

NOVEMBER 9, 2017

A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. While salary increase is a complex subject with variables outside of our control, I believe that having a clear product roadmap and strategy is every Product Manager’s responsibility. Research article.

Framework 345

Framework Agile User Testing Research Software 345

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

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Roadmap Development Feedback Software User Testing 195

Intercom, Inc.

MARCH 25, 2019

. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue.

User Testing 184

User Testing Customer Feedback Customer Experience Feedback Software 184

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Market research and having a customer proxy are prerequisites for a persona workshop. This is the benefit of having a persona for a product. It helps your team by.

Construction 139

Construction Workshop User Testing Customer Experience 139

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Learning how to pivot quickly and adjust roadmaps is one of the most important skills a mobile PM can have.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

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Weak Development Team Product Research User Testing Customer Experience 366

Roman Pichler

NOVEMBER 6, 2023

The opposite is also true: I’ve seen product people who were excellent at product management, had amazing market insights and great product ideas, but underachieved, as they lacked the right leadership skills. For example, to set product-related goals you might choose to use my goal-setting framework and my strategy and roadmap templates.

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Leadership Customer Feedback Construction User Testing 317

Gainsight

DECEMBER 19, 2023

A carefully crafted customer journey is not static. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

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Construction Data Visualization Customer Feedback Customer Experience 97

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

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User Testing Customer Feedback Feedback Software Customer Experience 117

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? The most obvious way to be output-oriented is to give your teams a roadmap that lists features and release dates and ask them to deliver against that roadmap. What if our customers aren’t on Android? than on Android? What’s the intent?

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Product Research User Testing Feedback Software Research Software 272

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. In product management, we talk about adding value to a customer, and that’s not precise enough for everyone.

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Research Software Feedback Software Reporting Tools User Testing 250

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

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Product Research Data Visualization Customer Feedback User Testing 233

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

Product Research 261

Product Research Data Visualization User Testing Research Software 261

Userpilot

JANUARY 7, 2020

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. What will the roadmap show?

Feedback Software 126

Feedback Software Roadmap Customer Feedback User Testing 126

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Customer expectations shift dramatically depending on device. Become an expert in mobile usability.

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User Testing Feedback Software Technical Review Product Manager 246

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

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User Testing Customer Feedback Customer Experience Product Manager 189

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. So, what is an outcome-oriented roadmap?

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 296

Customer Experience Product Manager Product Management Product Research 296

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 296

Customer Experience Product Manager Product Management Product Research 296

Product Innovation Educators

DECEMBER 15, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Not all products use an onboarding process, but even for those that don’t, product managers can improve customer experience by learning about onboarding. How to create a product roadmap that works.

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Customer Feedback Customer Experience User Testing Product Manager 120

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Alchemer Mobile

AUGUST 20, 2019

Customers are uninstalling the app right and left. We can’t promise customers will love every update or change you make to your app, but we know these strategies will help you understand what your customers actually want, intercept negative feedback before it’s public, and capitalize on the people who do like the changes.

Feedback Software 87

Feedback Software Product Research Customer Feedback User Testing 87

Roman Pichler

MARCH 11, 2020

Additionally, increase your ability to constructively deal with disagreements and learn to resolve conflicts so that nobody is left feeling frustrated or hurt. The latter includes carrying out product discovery and strategy work , updating the product roadmap , and prioritising the product backlog. Leadership at Multiple Levels.

Leadership 285

Leadership Product Research Customer Experience Agile 285

Roman Pichler

MARCH 11, 2020

Additionally, increase your ability to constructively deal with disagreements and learn to resolve conflicts so that nobody is left feeling frustrated or hurt. The latter includes carrying out product discovery and strategy work , updating the product roadmap , and prioritising the product backlog. Leadership at Multiple Levels.

Leadership 285

Leadership Product Research Customer Experience Agile 285

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

NOVEMBER 11, 2021

Product roadmaps is one of the subjects I am probably the most passionate about in the product world. While browsing one of the online communities I am part of, someone commented that outcome-based roadmaps were just ‘regular roadmaps’ anyway, and that: “… Any product manager that knows what they’re doing doesn’t need outcome-based roadmaps.

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Roadmap Feedback Software User Testing Product Research 98

Product Innovation Educators

JULY 1, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . The 4 key customer experience competencies B2B product managers should master. (1) Get the Product Mastery Roadmap and…. build products customers want and love.

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Data Visualization Customer Feedback Product Manager Product Management 122

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

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User Testing Product Research Weak Development Team Customer Experience 156

Folding Burritos

FEBRUARY 22, 2016

The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. and “is this a big enough problem for our customers, that justifies the investment?”. Because users could then find a car park close to their destination.

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Analytic Tools Reporting Tools Data Visualization User Testing 322

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard. Why share now?

Technical Review 147

Technical Review User Testing Product Research Customer Feedback 147

Roman Pichler

JULY 11, 2016

But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items. Provide constructive feedback and share your concerns. Assume that the team members want to do their best.

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Weak Development Team Development Research Software Feedback Software 177

The Product Coalition

JULY 30, 2018

User feedback, it’s surprising how often it’s overlooked or ignored. New Product Managers may be in their first customer facing role, and gathering user feedback is outside their comfort zone. If users don’t find value, they won’t use them, and precious development time was wasted. Why is this an issue?

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Customer Feedback User Testing Feedback Software Customer Experience 60

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. Clear roadmaps will ensure you reach your goals. As you know teamwork makes the dream work. Bring your ideas to market!

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Feedback Software Development User Testing Customer Experience 146