Intercom, Inc.

FEBRUARY 4, 2020

This will more easily allow our customers to transform their data into valuable performance reports and business insights. We often talk about our mission of making internet business personal – how we want to help companies foster better relationships with their customers through powerful, thoughtful technology. Usable: Easy to use.

Data Visualization 231

Data Visualization Customer Experience Reporting Tools Customer Feedback 231

Intercom, Inc.

AUGUST 27, 2020

From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. years, the subscription economy has grown more than 350% , according to a report from the company – and its author Carl Gold, Zuora’s Chief Data Scientist, gets to see it all unfold.

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service. Habitat helps researchers get it done in minutes.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” Asking the customer to use a service that makes decisions for them means asking them to trust you. Asking the customer to use a service that makes decisions for them means asking them to trust you. Tweet This.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Product Innovation Educators

AUGUST 22, 2022

The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. UserVoice is the tool I see most frequently used for collecting customer feedback and prioritizing customer needs to help product managers create more valuable products. We user our own tool at UserVoice.

Research Software 93

Research Software Feedback Software Reporting Tools User Testing 93

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. There are plenty of resources and advice on unlocking the secrets of the engineering management career path.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

DECEMBER 23, 2023

Source: [link] “This was followed swiftly in 1729 by the construction of East India House on Leadenhall Street in London , which acted as the HQ for East India Trading Company and its legions of workers. Here’s what we’ve uncovered. Source: K2 Space The Admiralty Office. Apple Park.

Fractional CTO 116

Fractional CTO User Testing Research Software Reporting Tools 116

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

MAY 8, 2023

These early, open plan offices which grew in popularity throughout the early 20th Century, followed the principles of ‘Taylorism’, a methodology created by mechanical engineer, Frank Taylor, who sought to maximise industrial efficiency. We performed some historical research on the evolution of office design. Here’s what we’ve uncovered.

Fractional CTO 102

Fractional CTO Research Software Reporting Tools CTO 102

Ronke PM

FEBRUARY 13, 2024

In order to build products and solutions that serve diverse communities successfully, we need leaders, product managers, and cross-functional team members to represent them. We are placed in a defining moment where we can employ intellectual bravery and fortitude to build products, solutions, and services that can improve people’s lives.

Reporting Tools 52

Reporting Tools Customer Experience Leadership Research Software 52

The Product Coalition

MARCH 28, 2022

all the people that actually have the skills to build something (design, engineering, data science) don’t report to the product manager. When working with engineering, there is always some tension around the idea of “tech debt” I’ve written about this extensively here ? This is much harder than being the “CEO of the product”?—?but

Product Research 153

Product Research Product Management Product Manager Weak Development Team 153

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave. It seems so simple!

User Testing 136

User Testing Product Research Research Software Customer Experience 136

Gainsight

JANUARY 17, 2020

They surface challenges and try to create a solution for the customer. What’s unique about CampusLogic is that our customer success, product, and engineering teams all report to me (COO). VP of Product as a Service | Product Maestro. We leverage SaaS tools to gather user behavioral data (click tracking, etc.).

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Gainsight

OCTOBER 1, 2021

There were even some hired as administrators of the new CS or CRM platform. If the CS team was advanced enough, CS Ops were building out onboarding procedures, enabling support with better motions, and constructing customer-facing teams, such as renewals, while keeping them aligned. Some may report to the Sales VP.

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Create a strong system of accountability. Create an equally strong system of inspection.

Systems Review 131

Systems Review Feedback Software Weak Development Team Technical Review 131

The Product Coalition

JANUARY 11, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. Emphasis on constructive perspectives and opinions. The focus — report stories on work activities, research and insights. More about that later.

Reporting Tools 113

Reporting Tools Education Research Software Construction 113

The Product Coalition

JANUARY 12, 2024

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. Emphasis on constructive perspectives and opinions. More about that later.

Reporting Tools 99

Reporting Tools Education Research Software Construction 99

Bain Public

MAY 21, 2018

We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Absolutely!

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Userpilot

NOVEMBER 29, 2023

Performance reporting is essential for product and project managers to make data-driven decisions. In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it!

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

The Product Coalition

MARCH 8, 2020

I work in the tech industry & manage a team of around 12 people with a range of product, delivery & engineering skills. Human emotions are often referred to as ‘open-loop systems’?—?simply In agile software methodologies we run “retrospective meetings” focused on improving our practices every 2 weeks?—?my

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

The Product Coalition

JULY 11, 2019

To achieve this goal you need various specialists, e.g. a requirement analyst, a project manager, a quality assurance engineer, a UI/UX designer, and several web developers. So, they are able to share the experience with each other to improve workflow and brainstorm the best solutions. The solution is quite simple.

Weak Development Team 60

Weak Development Team Reporting Tools Software Review Management 60

Mind the Product

SEPTEMBER 20, 2018

If they understand the direction of your product, then sales teams will be better equipped to overcome objections associated with missing features, and can make their conversations more constructive. Those who demonstrate your product – sales engineer, pre-sales consultant, or sales executive – do so based on real-life scenarios.

User Testing 152

User Testing Customer Feedback Customer Experience Product Research 152

The Product Coalition

MAY 21, 2018

The First Industrial Revolution happened between 1760 and 1840, being marked by the construction of railroads, invention of steam engine and eventually making mechanical production possible. The platform business model has been born and quickly disrupted many industries with the rise of companies like AirBnB, Uber and Alibaba.

Reporting Tools 60

Reporting Tools Artificial Inteligence Research Software Data Visualization 60

Mironov Consulting

JUNE 27, 2019

There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. . 2] Driving Strategy, Tooling and Outcomes. [3] 2] Driving Outcomes, Strategy, Tools. Shared tools and processes.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

The Product Coalition

MARCH 8, 2023

The appropriate eCommerce tool will help your small business grow and scale while saving time and money. They must accept new technology and use actionable data to optimize operations and improve customer shopping experiences. But which eCommerce tools are best? eCommerce tools address what? Explore this article for more.

Analytic Tools 78

Analytic Tools Reporting Tools Research Software Data Visualization 78

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And about two years ago we came up with the idea of building into our system, I call it an A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

UserVoice

MARCH 21, 2017

Leading a product management organization is a unique role in modern technology companies, and one that was quite uncommon until fairly recently. While many roles in an organization are highly measurable—salespeople hitting their quotas, customer support issue turnaround time, system uptime, etc.—there’s

Reporting Tools 120

Reporting Tools Product Research Vision Customer Experience 120

Mironov Consulting

DECEMBER 31, 2017

Hint: this is how engineers would approach prioritization and roadmapping in an unemotional world of perfect information and fully aligned organizational goals. So I expect marketing audiences to snooze past improved reporting and geeky back office efficiencies in order to ask…. Experienced salespeople will come back with….

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Atlassian

FEBRUARY 18, 2022

Behavior #5: engaging in constructive conflict or confrontation. In the worst case scenario, a psychologically damaging workplace makes people afraid to speak up — even to reveal critical, life-and-death mistakes like faulty design in a plane engine or incorrect medication dosages. They don’t let it fester.”.

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. The Design phase to identify the best solution for validated ideas by engaging both users and the solution team (i.e. customer service, engineering, marketing and sales, etc).

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Amplitude

SEPTEMBER 5, 2017

With new apps and platforms, the face of tech is changing quickly. A product is no different from a well-constructed story. If you have a time management tool and see that users prefer flexibility in how they set up their workflows, you have to make adjustments quickly and roll out and communicate the new feature.

Analytic Tools 71

Analytic Tools Research Software Reporting Tools Data Visualization 71

Userpilot

MARCH 11, 2024

Looking for an effective SaaS reporting tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your SaaS reporting needs. Looking for a Better Alternative for SaaS Reporting?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mironov Consulting

JULY 25, 2018

All very theoretical, so let’s construct an example… Imagine that we’re at a medium/large ecommerce company with 90+ developers and mission-critical back-end infrastructure. The team’s overall goal is to streamline and standardize buyer information, especially for scalability and consistent reporting and privacy management.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

OCTOBER 28, 2019

Note: I worked on consumer products before but spent most of my career building complex enterprise (machine learning) solutions. In my case, I report directly to the CEO. Before the first product manager joins the company, engineers are already building features. It’s important for an early-stage startup with limited resources.

Startups 75

Startups User Testing Product Management Product Manager 75