Userpilot

MAY 29, 2024

Nir Eyal is an author, speaker, and consultant known for his expertise in behavioral design and habit formation. ” Nir’s work focuses on how technology and products can be designed to create positive habits in users. Included in the top 5 best personal development books of the year by Audible.

Books 94

Books Research Software User Testing Customer Experience 94

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

Weak Development Team 134

Weak Development Team Research Software Reporting Tools Development 134

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

The Product Coalition

APRIL 2, 2019

Developer to Consultant to Product Manager If you asked me 5 years ago, I didn’t even know what Product Management was. I started off my journey as a UI developer at PayPal Engineering Singapore. It was a great experience working in an MNC that functions with the startup mindset. Product Management Journey?—?Developer

Weak Development Team 60

Weak Development Team Consulting Product Management Product Manager 60

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. According to consulting firm McKinsey , only a small fraction of companies actually achieve the highest rates of growth and even fewer can sustain it. Poor marketing.

Weak Development Team 183

Weak Development Team Analytic Tools Data Visualization Reporting Tools 183

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last A competitor announces ChatGPT-based retirement investment advice.  

Weak Development Team 127

Weak Development Team User Testing Customer Feedback Customer Experience 127

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? Boston Consulting Group estimates that 70% of digital business transformation projects fail. First, the developers create a wheel. a skateboard.

User Testing 124

User Testing Feedback Software Research Software Product Research 124

Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

Customer Experience 156

Customer Experience User Testing Customer Feedback Weak Development Team 156

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. “Mind-meld” with the users. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Did Steve want some sort of team improvement that didn't jibe with reality ?

Weak Development Team 98

Weak Development Team Feedback Software Development Product Research 98

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.”

Product Research 190

Product Research Data Visualization Customer Feedback Weak Development Team 190

Intercom, Inc.

MAY 29, 2018

But making the transition from consultant engineer to a product engineer was a revelation – I realized that working as an engineer in client services and working as a product engineer are essentially two completely different jobs, bridged only by the common use of technology. Being a Consultant Engineer. The Fast-Cheap-Good triangle.

Consulting 169

Consulting Engineering Reporting Tools Weak Development Team 169

Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Analytic Tools 92

Analytic Tools Research Software Feedback Software Books 92

Mironov Consulting

NOVEMBER 2, 2018

Most product companies have a few things in their roadmaps that are specifically for single customers – I call these sales one-offs. For instance, they can spend $8M/year providing $50k/year enterprise licenses as long as they get past their 160 customer break-even point.)

Reporting Tools 108

Reporting Tools Weak Development Team User Testing Feedback Software 108

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

DECEMBER 11, 2023

We all want maximum value for minimum effort or cost. In times of an economic downturn, it is very tempting to offer less for lower prices. But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. But which one is more important? I decided to meet B.,

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Johanna Rothman

DECEMBER 2, 2022

I said that if the coach wanted to move up the hierarchy in the organization, the coach needed some form of management experience. Experience helps us see and feel the pressure our clients have. That can help coaches, but not all business coaches need to have the precise experience their clients do. I was only partly correct.

Agile 109

Agile Customer Experience Weak Development Team Consulting 109

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 150

Engineering Weak Development Team Customer Experience User Testing 150

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

The Product Coalition

AUGUST 25, 2023

Agile antipatterns or scrum antipatterns are (poor) practices that are utilized to enhance a process. Nonetheless, they impede your efforts and slow your progress towards attaining Agile objectives, thereby achieving the opposite effect. The agile team frequently extends its responsibilities unnecessarily.

Agile 114

Agile Feedback Software Weak Development Team Technical Review 114

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Userpilot

MAY 1, 2024

Lenny is a newsletter writer, podcast host, angel investor, and product consultant. Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career.

Feedback Software 79

Feedback Software Analytic Tools User Testing Customer Feedback 79

Product Innovation Educators

JUNE 27, 2022

Lessons learned from a product manager’s experiences at Google and YouTube. Most of us have become product managers and then moved on (or will move on) to product leadership based on our experiences and knowledge. I want to explore experiences that help you be a better product professional.

Customer Experience 94

Customer Experience Reporting Tools Feedback Software User Testing 94

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. The Kano model.

Customer Experience 116

Customer Experience Product Research User Testing Entertainment 116

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Are all teams involved or is it just a select few with specialist expertise? It also helps them better understand user needs and preferences and fosters a customer-centric culture. To see how Userpilot can help you democratize user research in your company, book the demo!

Data Visualization 87

Data Visualization Research Software User Testing Product Research 87

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. But conversational support doesn’t just benefit your support team. First of all, let’s cover the basics.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” Not enough time?—?too It’s not that people don’t want to do it, it’s that they can’t seem to find the time.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

Mironov Consulting

MAY 18, 2024

  In scope means that they own the decision/action, but might consult others.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    That spills over into your group, since your team leans in a lot to help. 

Technical Advisors 59

Technical Advisors Technical Review Weak Development Team Product Research 59

ProductPlan

OCTOBER 6, 2021

But at the same time, 96% of those same leaders say they don’t have the time for strategic thinking and planning. So why is it so difficult to find time for strategic thinking and planning? Time Management. Time management remains an essential theme for product teams because there aren’t enough hours in the day.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85