Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

The Product Coalition

JUNE 11, 2022

Yet we continue to think our customers won’t mind changing to use our products. They hand the contract off to the customer success team before the ink dries. Shouldn’t implementation be part of our product experience? Think hard, when was the last time you had a great implementation experience? Customer interviews.

Customer Experience 144

Customer Experience User Testing Data Visualization Analytic Tools 144

Mind the Product

FEBRUARY 5, 2019

Product experts have tried to tackle this issue but they gloss over the impact a company’s structure and leadership team have on product/market fit. For many consumer packaged goods (CPG) companies, product teams report to marketing, sales, finance, or strategy leads. Who owns Product/Market fit – Marketing, Sales, or Business?

User Testing 142

User Testing Product Marketing Marketing Product Research 142

Userpilot

MAY 29, 2024

Nir Eyal is an author, speaker, and consultant known for his expertise in behavioral design and habit formation. ” Nir’s work focuses on how technology and products can be designed to create positive habits in users. Included in the top 20 best business and leadership books of the year by Amazon.

Books 105

Books Research Software User Testing Customer Experience 105

Userpilot

JULY 17, 2024

Starting a career as a CX designer requires understanding the key steps, skills, and experiences needed for success. TL;DR A customer experience designer (CX Designer) focuses on creating and optimizing the interactions that customers have with a company’s products or services. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan lives in Manhattan and in his spare time likes to play soccer.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

JULY 31, 2022

If you are on the journey toward product-market fit, you know it’s not easy. Every new product has its own fit to find. One of the hardest challenges of any product and any startup is of course reaching product-market fit. The good news is that product-market fit, like people, and cars, have their own “operating system”.

User Testing 127

User Testing Product Marketing Marketing Customer Experience 127

The Product Coalition

DECEMBER 11, 2023

We all want maximum value for minimum effort or cost. In times of an economic downturn, it is very tempting to offer less for lower prices. But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. But which one is more important? I decided to meet B.,

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research 128

Product Research User Testing Customer Experience Testing 128

Userpilot

JUNE 12, 2024

TL;DR A product launch manager is a professional overseeing the efforts to introduce new products to the market. One of the biggest factors influencing your salary is your experience level. According to Glassdoor, here’s how experience can impact your product launch manager’s salary. Book a demo to see it in action!

Product launches 52

Product launches Analytic Tools Data Visualization Feedback Software 52

Intercom, Inc.

MAY 18, 2021

Believing that customers who try it will see better results. And you need to tell everyone, all the time. But as you grow and mature, and as your target customers grow from early adopters to more discerning buyers, it’s simply not enough for you to say it. Commissioning Forrester Consulting. Enter Forrester.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research.

Product Research 185

Product Research Analytic Tools Customer Experience Research Software 185

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

JUNE 17, 2024

TL;DR A product launch manager is a professional overseeing the efforts to introduce new products to the market. One of the biggest factors influencing your salary is your experience level. According to Glassdoor, here’s how experience can impact your product launch manager’s salary. Book a demo to see it in action!

Product launches 52

Product launches User Testing Analytic Tools Feedback Software 52

The Product Coalition

DECEMBER 11, 2023

The journey to product-market fit might seem random, but it actually has a well defined high-level structure. Here is part two of the guide that will help you find your way to product-market fit. Photo by Quang Nguyen Vinh on Pexels When I first started my consulting business , I attended a sales coaching workshop.

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. But with this ease of spinning up for a new customer comes a pretty significant risk. But it does increase the likelihood of churn.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. This is great news, but finding the best UX research agency can be challenging for companies in need. To help you find the right match we collected the best UX research consultancies you can work with. . Experiment Zone.

User Testing 52

User Testing Research Software Product Research UX 52

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 168

Product Research Customer Experience Feedback Software Research Software 168

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What you can expect ????

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

JUNE 27, 2024

Embarking on a career as a product specialist involves a combination of education, skills development, and practical experience. You’ll also gain hands-on experience addressing user needs and helping with onboarding. Senior Product Manager (6-10 years) : This is a leadership role that involves overseeing the entire product team.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 27, 2024

Starting a career as a product specialist requires understanding the key steps, skills, and experiences needed for success. A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JULY 14, 2024

Starting a career as a business intelligence analyst requires understanding the key steps, skills, and experiences needed for success. The career path of a business intelligence analyst is not linear, but there are common stages you can expect as you gain experience and expertise. Without further ado, let’s get into it!

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

ProductPlan

JANUARY 17, 2023

Successful products solve customer problems. The key to product success, then, is simply to understand those problems, and the obvious way to do that is to talk to customers, right? There are all kinds of ways to make mistakes when seeking input from customers: You can talk to the wrong ones. You can talk to too few.

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

AB Tasty

JULY 16, 2024

After following his passion throughout the industry from acquisition growth marketing to experimentation and product analytics, Bhavik landed the role of Product Analytics & Experimentation Director at product measurement consultancy, Lean Convert, where his interests have converged. Why you need to level up your experiment design today.

Data Visualization 52

Data Visualization Presentation Analytic Tools Research Software 52

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. The Black Mirror Test. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 120

Product Research Customer Experience User Testing Testing 120

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. That’s the whole reason VCs invest in startups.

Naming 134

Naming User Testing Feedback Software Weak Development Team 134

Mind the Product

JULY 9, 2019

After leaving the Navy and working on nuclear submarines, Dan Olsen embarked on a career that has spanned enterprises and start-ups, consulting, speaking, writing, and running the Lean Product & Lean UX meetup. He joined us to talk about product/market fit: what it is, how to know when you have it, and how to achieve it.

Product Research 144

Product Research Customer Experience User Testing Entertainment 144

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Userpilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. You can even transition into leadership roles in marketing and sales. Look beyond features and functionalities to understand how the product helps users realize specific goals.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities. reduced processing time by 50%), improved customer satisfaction (e.g., boosted sales by 20%).

Enterprise 128

Enterprise Research Software Feedback Software Strategy 128