Intercom, Inc.

MAY 18, 2021

Believing that customers who try it will see better results. But as you grow and mature, and as your target customers grow from early adopters to more discerning buyers, it’s simply not enough for you to say it. People have grown jaded by claims about “ email, reinvented ”, “ project management, reinvented ”, and the like.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Mind the Product

OCTOBER 30, 2018

The Product Leadership Forum is a chance for senior product professionals to discuss the challenges they face in a safe environment. The product manager role is evolving at pace and this means that there are a range of conversations that are hard to have in public. Intense, difficult experiences can make us strong Product Managers.

Leadership 99

Leadership Customer Feedback Weak Development Team Reporting Tools 99

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. Marty Cagan is a well-known figure in the product management and technology industry. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan? Let’s look at each of his books in detail.

Analytic Tools 92

Analytic Tools Research Software Feedback Software Books 92

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 206

Research Software Feedback Software User Testing Customer Experience 206

The Product Coalition

MARCH 2, 2022

and actively engaging their customers to find that fit. Pretty soon, it becomes apparent that the founders cannot keep up with the customer engagement activities they once did. This is most likely the point where others will come on board to handle several functions, customer engagement being among them. It’s a fair question.

User Testing 134

User Testing Customer Feedback Customer Experience Research Software 134

The Product Manager Coach Blog

MAY 5, 2023

Becoming a successful product manager requires a unique set of skills and expertise. It involves being able to identify customer needs, understand market trends, and work collaboratively with cross-functional teams to develop and launch successful products. Here are a few essential things to know about product management mentoring.

Data Visualization 52

Data Visualization Customer Feedback Product Management Product Manager 52

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. But how do you do that? Join us to learn from top experts and companies.

Customer Experience 98

Customer Experience User Testing Customer Feedback Research Software 98

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

JULY 2, 2022

After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. I immediately knew that it meant that I must listen even more carefully than I intended to since I have the responsibility of bringing Marty Cagan’s insights back home.

Workshop 114

Workshop Customer Feedback Technical Review Product Research 114

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention?

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Product Innovation Educators

JUNE 12, 2023

Tools for planning and executing product projects Today we are talking about the skills product managers need to grow their careers. Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. First, we go out and talk to customers.

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93

Userpilot

MAY 1, 2024

There is a ton of product management advice out there, but most of it is generic tips repeated over and over again. Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. Lenny is a newsletter writer, podcast host, angel investor, and product consultant.

Feedback Software 79

Feedback Software Analytic Tools User Testing Customer Feedback 79

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

Intercom, Inc.

FEBRUARY 18, 2021

They spoke on the topic of leadership, and unsurprisingly it was a fascinating and enlightening discussion, with a lot of great insights gleaned from their respective careers. As colleagues, managers, and leaders, we can’t just remain passive bystanders. How can you serve the customer better? Leadership journey.

Leadership 118

Leadership Presentation Customer Experience Weak Development Team 118

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. But with this ease of spinning up for a new customer comes a pretty significant risk. The barrier to switching has been reduced significantly.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Download your copy of the thought leadership paper now.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Johanna Rothman

APRIL 13, 2022

Our work depends on how well we act together to solve product issues for our customers. See Building a Team Through Feedback for how effective feedback can help create psychological safety.). But let's circle back to the start and address the manager's role in team building. ” Dan shook his head.

Leadership 95

Leadership User Testing Customer Feedback Education 95

Bain Public

MARCH 14, 2020

Is something broken in your team’s product management? As a product management consultant, he acts as a coach and a mentor to his clients, providing them with frameworks that guide them toward making the best product decisions. If the answer is yes, you’re in the right place. How, you ask?

Consulting 52

Consulting User Testing Product Management Product Manager 52

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Product Talk

JUNE 21, 2023

Meet Ellen Brandenberger , a product coach and consultant and Director of Product at Stack Overflow. Meet Ellen Brandenberger, a product coach and consultant and Director of Product at Stack Overflow. As I started doing research and talking to people, being in product management for educational products came to the top of that list.

Product Research 177

Product Research User Testing Research Software Customer Experience 177

Johanna Rothman

DECEMBER 11, 2020

Strategy and Product Feedback Loops. In the team, to solve the problems in a way that will attract users/buyers/customers. In the team, to solve the problems in a way that will attract users/buyers/customers. The managers want: The teams to go “faster.” How Long Are Your Team's Feedback Loops?

Product Research 84

Product Research Feedback Loop Feedback Software User Testing 84

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. In his talk, Jason talked about how product managers can upskill to meet the challenges in their daily work and how to make sure that their organizations value their work.

Technical Review 82

Technical Review User Testing Product Management Product Manager 82

Johanna Rothman

MARCH 28, 2023

Too many managers don't know how to manage remote people. Worse, those managers, or their organizations, don't trust people to do a good job. See Management Myth 22: If You’re Not Typing, You’re Not Working.) But second, this is an example of management micromanagement. And those customers have opinions.

Leadership 65

Leadership Customer Experience Feedback Software User Testing 65

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities. reduced processing time by 50%), improved customer satisfaction (e.g., boosted sales by 20%).

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

Product Innovation Educators

JUNE 27, 2022

Lessons learned from a product manager’s experiences at Google and YouTube. Most of us have become product managers and then moved on (or will move on) to product leadership based on our experiences and knowledge. Joining us is a Tom Leung, Director of Product Management at Google Health and previously at YouTube.

Customer Experience 94

Customer Experience Reporting Tools Feedback Software User Testing 94

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

JANUARY 26, 2023

It was an email from Frank Maene, managing partner at Volta Venture, who had reached out to me on behalf of Thomas, the CEO of Nodalview. At the time, I had already decided to pivot my career and become a product coach, with the intention of launching a consulting firm. Hey are my eleven key takeaways from this experience.

Customer Experience 127

Customer Experience Technical Review Leadership Systems Review 127

Userpilot

AUGUST 26, 2021

That's SaaS product management hustling in the background to give you the best experience. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Ronke PM

MAY 26, 2023

10 Benefits of Quarterly Business Reviews for Product Leaders Regardless of industry or an organization’s size, as product leaders traverse their leadership role, their ultimate goal is to build world-class products and to impact and empower the people around them. Table of Contents What are Quarterly Business Reviews (QBR)?

Customer Feedback 52

Customer Feedback User Friction Product Management Product Manager 52

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

MARCH 8, 2022

of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. Melissa Perri is one of the most recognizable names in Product Management. Your users will thank you one day.

Technical Advisors 111

Technical Advisors Product Research Analytic Tools User Testing 111

The Product HQ

FEBRUARY 6, 2023

Need help preparing for your next senior product manager interview? Senior product managers are executive-level professionals who fulfill an important role in large companies developing products and bringing them to market. Your experience either as a product manager or a professional working in the field of product management.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Ideally, you will have directly assisted a product manager on one of your projects.

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Consulting Technical Advisors Technical Review Analytic Tools 52