Bain Public

MARCH 21, 2020

Here’s the story of how Bain Public came to be: The Beginning of Bain Public Meet Paul. A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. Building Roadmaps.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

The Product Coalition

FEBRUARY 24, 2023

The Scribe Product Owner A scribe is like a really poor waiter in a restaurant. A scribe just takes your order regardless, of whether it’s a good or a bad idea, they don’t add any value. They’ll meet the customers and the end users a lot to inform their decision-making. She didn’t have to: “Oh, I’ll check with this person”. “Oh,

Weak Development Team 127

Weak Development Team Vision Customer Experience Data Visualization 127

The Product Coalition

AUGUST 25, 2023

Agile antipatterns or scrum antipatterns are (poor) practices that are utilized to enhance a process. It is a disguised form of Agile Development that masquerades as a solution but creates negative outcomes that you may discover later. Agile antipatterns include scrum teams conducting daily stand-ups to comprehend the team’s progress.

Agile 118

Agile Feedback Software Weak Development Team Technical Review 118

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Failure to meet these expectations can lead to customer churn and missed opportunities. Involve them in strategy development, gather their input, and address their concerns.

Enterprise 126

Enterprise Research Software Feedback Software Strategy 126

The Product Coalition

AUGUST 23, 2023

To grow our customer base and market share? More than anything, I wanted to maintain the team’s motivation. So I did what every well-trained consultant knows to do — I asked a question. A purpose we could share with the company’s leadership team, customers, and those working on the product. How should I respond?

Weak Development Team 133

Weak Development Team Customer Experience Technical Review Customer Feedback 133

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. To increase your expertise, strengthen your understanding of the market or domain and the product, as well as your product management savviness.

Leadership 163

Leadership Weak Development Team User Testing Product Research 163

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Roadmaps are shared. Demos are shown. Why Does It Matter?

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . The framework consists of three elements: product-market fit, go-to-market fit, and growth and moat. I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

freshtrax

JULY 30, 2019

“Hey KJ (that’s me), I’ve set you up for a meeting with a CEO from the U.S. As a UX design consultant across cultures and as a native Japanese and English speaker, I have spoken with many business leaders from all over the world who have the desire to expand their business into the Japanese market. Kokorogamae (???):

User Testing 66

User Testing Customer Experience Weak Development Team Product Research 66

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) The go-to-market organizations really want something to market and sell.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Gainsight

APRIL 14, 2022

Expanding the team is not always the right answer to address scale and impact. Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. They are the driving force of any CS team. Team player. Why CS Ops?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. Then we need those motives to inform not just our product but our sales, marketing, support, and process.

User Testing 138

User Testing Product Research Research Software Customer Experience 138

The Product Coalition

DECEMBER 11, 2023

They also said they’ll be happy to explain in a meeting why exactly. I left the meeting quite convinced that this is not the right direction for me. I decided to meet B., I went to meet B. willing to prove them wrong because of everything I knew from the meeting with A. showed me something very different from A.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Mironov Consulting

OCTOBER 7, 2020

I talk with lots of executives from the go-to-market side of the house who think that building serious software is as easy – and easily estimatable – as building a fence. As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Mironov Consulting

JULY 25, 2018

Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. Said another way, great development teams want to work on great technical problems. Product managers and development teams solve different problems.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

Mironov Consulting

AUGUST 29, 2023

 Renting (licensing) means we can put more of our own effort into market differentiators. We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Mixpanel

MAY 3, 2019

Throughout his career, Al has focused on helping companies develop and execute digital strategies to grow their business and stay ahead of the curve. Developing a mobile product is a daunting task. This Growth process is ongoing and ever-evolving, requiring your team to continuously iterate. Poor Data Integrity.

Weak Development Team 53

Weak Development Team Analytic Tools Agile Strategy 53

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. Can it meet the requirements? Will it meet the requirements?

Technical Review 137

Technical Review Analytic Tools Software Review User Testing 137

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    They demand that we write a utility to convert our modern dates, times, buy/sell/market/limit orders, and International currencies  ($US, $CA, $NZ, $AU…) to their schema.     Far away. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. In his talk, Jason talked about how product managers can upskill to meet the challenges in their daily work and how to make sure that their organizations value their work.

Technical Review 103

Technical Review User Testing Product Management Product Manager 103

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. Meet Irrelevant People Part of learning is meeting new people, but I want to encourage you to meet people that you wouldn’t normally get to talk to. Here are my tips for getting your job off to a great start. What worked best so far?

Weak Development Team 140

Weak Development Team Leadership Data Visualization Positioning 140

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? Can you afford local market rates? You need especially to make sure the in-person communication of both teams doesn’t get lost.

Weak Development Team 107

Weak Development Team User Testing Technical Advisors Product Research 107

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Mind the Product

APRIL 28, 2017

Here are some of the essentials that I ensure I have before even meeting a stakeholder: Know who Your Stakeholders are. At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI).

Weak Development Team 120

Weak Development Team Research Software Vision KPI 120

The Product Coalition

DECEMBER 11, 2023

So they do all sorts of validations and deep analysis processes: market research, business plan, competitive analysis, and so on. Everyone knows market feedback is a must so that’s where you are going —  working with your customers, listening to them , and implementing a lot of what they say. And guess what? You hope it’s enough.

Startups 78

Startups User Testing Customer Experience Roadmap 78

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Modus Create

NOVEMBER 17, 2020

To get a sense of where these opportunities may lie, we asked our executive team to share five predictions on trends that will impact businesses in 2021. Like everything else, CMOs have transformed to meet today’s unique environment, particularly the accelerating drive toward the use of digital technologies. – Patrick Sheridan.

Research Software 98

Research Software Data Visualization Customer Experience User Testing 98

Intercom, Inc.

NOVEMBER 20, 2018

Define your marketing personas. To do this it is necessary to create marketing personas that represent your ideal prospect or match your ideal customer profile. This will help ensure that any face to face meetings are focused on those most likely to have a need that the solution addresses. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178