Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Mironov Consulting

FEBRUARY 12, 2022

 We look at their chock-a-block schedules, and talk about the struggle to address important things when faced with 7+ hours/day of meetings.  We for body breaks, hoping that no one will notice It’s also bound up in company culture.  Can the executive team?  Are

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

Bain Public

MARCH 21, 2020

Here’s the story of how Bain Public came to be: The Beginning of Bain Public Meet Paul. A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. Building Roadmaps.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

The Product Coalition

FEBRUARY 24, 2023

The Scribe Product Owner A scribe is like a really poor waiter in a restaurant. A scribe just takes your order regardless, of whether it’s a good or a bad idea, they don’t add any value. They’ll meet the customers and the end users a lot to inform their decision-making. She didn’t have to: “Oh, I’ll check with this person”. “Oh,

Weak Development Team 124

Weak Development Team Vision Customer Experience Data Visualization 124

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

The Product Coalition

AUGUST 25, 2023

Agile antipatterns or scrum antipatterns are (poor) practices that are utilized to enhance a process. It is a disguised form of Agile Development that masquerades as a solution but creates negative outcomes that you may discover later. Agile antipatterns include scrum teams conducting daily stand-ups to comprehend the team’s progress.

Agile 115

Agile Feedback Software Weak Development Team Technical Review 115

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Failure to meet these expectations can lead to customer churn and missed opportunities. Involve them in strategy development, gather their input, and address their concerns.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Nothing beats meeting real users. Additionally, keep an eye on market developments, new trends and technologies, and the competition.

Leadership 163

Leadership Weak Development Team User Testing Product Research 163

Johanna Rothman

APRIL 23, 2021

You might feel weak. Or, you might worry your colleagues see you as weak or incompetent. Many of us know what that feels like as a technical team member. The teams didn't change how they worked. Meeting with senior leadership helped Don learn as part of a team. The teams are doing okay with this framework.

Leadership 114

Leadership Weak Development Team Framework Agile 114

The Product Coalition

AUGUST 23, 2023

More than anything, I wanted to maintain the team’s motivation. So I did what every well-trained consultant knows to do — I asked a question. A purpose we could share with the company’s leadership team, customers, and those working on the product. What does the product mean to you?” Problem solved, or so I thought.

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

Gainsight

APRIL 14, 2022

Expanding the team is not always the right answer to address scale and impact. Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. They are the driving force of any CS team. Team player. Why CS Ops?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Roadmaps are shared. Demos are shown. Why Does It Matter?

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

freshtrax

JULY 30, 2019

“Hey KJ (that’s me), I’ve set you up for a meeting with a CEO from the U.S. As a UX design consultant across cultures and as a native Japanese and English speaker, I have spoken with many business leaders from all over the world who have the desire to expand their business into the Japanese market. because I want you to meet them.

User Testing 66

User Testing Customer Experience Weak Development Team Product Research 66

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. Can it meet the requirements? Will it meet the requirements?

Technical Review 134

Technical Review Analytic Tools Software Review User Testing 134

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. The same product might meet different demands, or we may find ways to better serve the need we’ve serviced by accident.

User Testing 134

User Testing Product Research Research Software Customer Experience 134

Mironov Consulting

OCTOBER 7, 2020

One destructive side effect of this misunderstanding can be repeatedly changing the #1 top priority part-way through development, before there’s much to show the world but after spending significant discovery/design/architecture/development time on the previous #1 top priority. So something new becomes the #1 top priority.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

The Product Coalition

DECEMBER 11, 2023

They also said they’ll be happy to explain in a meeting why exactly. I left the meeting quite convinced that this is not the right direction for me. I decided to meet B., I went to meet B. willing to prove them wrong because of everything I knew from the meeting with A. showed me something very different from A.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Mixpanel

MAY 3, 2019

Throughout his career, Al has focused on helping companies develop and execute digital strategies to grow their business and stay ahead of the curve. Developing a mobile product is a daunting task. This Growth process is ongoing and ever-evolving, requiring your team to continuously iterate. Poor Data Integrity.

Weak Development Team 53

Weak Development Team Analytic Tools Agile Strategy 53

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Instead, Mark advocates grouping teams by customer type or geography.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

Mironov Consulting

JULY 25, 2018

Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. Said another way, great development teams want to work on great technical problems. Product managers and development teams solve different problems.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

Mironov Consulting

AUGUST 29, 2023

We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So  After all, we're smarter than other teams.    Once we start, we incrementally discover the next issue or dependency or complexity. and then the next.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

Weak Development Team 105

Weak Development Team User Testing Technical Advisors Product Research 105

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why…. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. Meet Irrelevant People Part of learning is meeting new people, but I want to encourage you to meet people that you wouldn’t normally get to talk to. Here are my tips for getting your job off to a great start. What worked best so far?

Weak Development Team 137

Weak Development Team Leadership Data Visualization Positioning 137

Mind the Product

APRIL 28, 2017

Here are some of the essentials that I ensure I have before even meeting a stakeholder: Know who Your Stakeholders are. At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI).

Weak Development Team 119

Weak Development Team Research Software Vision KPI 119

PMLesson's Ace the PM Interview

MAY 14, 2021

These are: Managing technical team members Managing technical development (pushing product design, driving the development cycles, establishing strategy, and help solve technical challenges) SWEs who transition into EM may find that their time is spent differently in management than their IC days.

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

ProductPlan

OCTOBER 6, 2021

Time management remains an essential theme for product teams because there aren’t enough hours in the day. It all starts with a commitment from leadership that strategic thinking and planning are worth the time and makes it a core tenet of the team’s approach. Time Management. Turning an Abstract Concept Into Practice. I mean, really?

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

The Product Coalition

MARCH 14, 2019

Photo by Emily Morter on Unsplash I quit my job running the Apple Maps PM team last year. As an MSOD (Masters of Science, Organization Development) student, I consulted at the International Monetary Fund (IMF) in May of 2018. When you consult, the first thing you do is “discovery” and “contracting”. Intimidating.

Weak Development Team 60

Weak Development Team Technical Review Product Research Customer Experience 60

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. You may also look outside the CS team. Process design?

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105