Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging
Intercom, Inc.
NOVEMBER 17, 2021
Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. And so, in 1996, she founded E-WRITE , a writing training consultancy that helps people do just that.
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