Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. In this case, the project team had no automated tests. These product people executed manual tests. Worse, they only tested the happy paths. Automated Tests Are About Feedback.

Product Research 108

Product Research Feedback Loop User Testing Software Review 108

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Boston Consulting Group estimates that 70% of digital business transformation projects fail. Specialists decide what value and basic features should be implemented first to test the idea.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Intercom, Inc.

APRIL 8, 2020

As the situation escalated a few weeks ago we consulted our business continuity plans and thought hard about the challenges our business would face. A time for the tried and tested. Our software delivery systems and operations are robust and well understood internally. New situation, new processes? The value of the familiar.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This become a professional services/custom consulting company. There’s no rigorous testing.  Unlike

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Johanna Rothman

AUGUST 31, 2021

In Development (I include TDD other development thinking here. A possible “Dev-Done” column so you understand when system test can start for a given item. In System Test. Do you need to differentiate “In Development” from “In System Test”?? Ready to Start.

Systems Review 131

Systems Review Customer Experience Agile User Testing 131

Johanna Rothman

MARCH 10, 2020

That's brittleness in the system. If you only have one tester, the team collaborates to test when that one tester is busy. I recommended various ideas with “testing” in their names (TDD, BDD, ATDD). The testing part is really about using examples and small tests to guide design. You can release.

Product Research 109

Product Research Technical Review Systems Review Feedback Loop 109

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Productside

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The NASA waterfall model includes System Requirements Review, Preliminary Design Review and Critical Design Review. Ken Feehan is a Principal Consultant and Trainer at 280 Group.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Johanna Rothman

MARCH 2, 2022

I see this most often in products similar to the Integrated System Program kind of product. The platform (the bottom layer) offers some common services, possibly even an operating system type of services. Those features need more tests and more review. Now, their technical debt has come due.

Technical Review 143

Technical Review Systems Review Software Review Customer Experience 143

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Product Innovation Educators

OCTOBER 14, 2024

The future of product management will involve using more AI tools, like advanced language models and creating fake data for testing. He advises using AI as a starting point, but always reviewing and refining the output to ensure it aligns with product strategy and organizational goals.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Lenny Rachitsky

MAY 6, 2025

For more from Jacob, check out his free LinkedIn profile analysis tool , which just went live on Product Hunt today, his interview preparation report service, and his individual consulting services at ThinkWarwick Global. Information-source diversity: Review your research sources. You can also find him on LinkedIn and X.

Development Team Review 58

Development Team Review User Testing Technical Review Systems Review 58

The Product Coalition

JUNE 11, 2023

Slightly less useless are the case interview formats used by many top-tier consulting firms. By contrast, work samples, cognitive testing, and structured interviews all provide more accurate predictions, with cognitive testing and structured interviews each offering roughly twice the predictive power of unstructured interviews.

Product Research 148

Product Research Technical Review Product Manager Product Management 148

Mind the Product

JUNE 25, 2019

I was included in the final review. That final review panel turned to a discussion on aptitude, skills, ability to ramp up. You might know or have hired with some of these biased and subjective tests before. And then someone said: “She’s a little quiet, I’m just not sure that’s the right fit for how we work.”

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Johanna Rothman

MARCH 8, 2021

It's time for performance reviews. The performance review problem helps them realize the source of this disconnect: How can we focus on aperson's solo contributions to the work when we want to encourage and retain collaboration? The disconnect is not one piece—it's an entire system. Became a consultant.

Agile 134

Agile Software Review Systems Review Technical Review 134

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s  Or why this distinction is essential to their investors.  But

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. Then, I got a job with a big computer systems integrator in the UK. At the time, they were called Bull Information Systems.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Userpilot

MARCH 5, 2025

How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. In terms of security, the platform provides a tight data security system thats compliant with regulations like GDPR, CCPA, and SOC 2. Zendesk dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

NOVEMBER 20, 2018

Are they keen to test it out? At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. Again the goal here is to treat this stage of the process as primary market research.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. I also remember my anxiety on first having to conduct a usability test on it and my happiness at finishing on Friday, getting feedback for my “first project” at UX studio. By the end, you can test yours. Then a challenge.

Research Software 76

Research Software Feedback Software Systems Review User Testing 76

Mind the Product

AUGUST 19, 2019

An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. The other side of people understanding how the model works is that they will try to game the system.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Accidental Product Manager

FEBRUARY 21, 2022

Over at General Motors their plans to ramp up electric-vehicle production in China were set back after the product managers determined that the Chinese-made batteries it intended to use failed to meet its own performance and safety standards during testing. However, due to a series of missteps, they seem to have dropped the ball.

Product Manager 121

Product Manager Product Management Product Research Technical Review 121

The Product Coalition

DECEMBER 22, 2022

Design, development, testing, launch, and maintenance are the stages involved in the creation of Saas software. Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Johanna Rothman

FEBRUARY 28, 2020

The timesheet was due on Friday at 2pm. Project 3: Review for Rick. Project 4: Final test with hardware people. Ticket Systems Try to Track State Changes. That's why ticketing systems don't reflect reality, either. However, I still had the first problem. I waited until Friday noon to fill in my timesheet.

Data Visualization 114

Data Visualization Software Review Reporting Tools Systems Review 114

Johanna Rothman

OCTOBER 20, 2020

No “final integration” or “final test” or final anything. This idea of “done” requires technical excellence in the form of completed technical work: Automated unit, functional, system tests. Any other tests your product needs. Any other tests your product needs.

User Testing 85

User Testing Software Review Agile Product Research 85

Mind the Product

JULY 24, 2019

David walked us through several methods of testing our assumptions using methods that don’t involve building the product upfront. He challenged us to run experiments, and use our influence as product people to test the business before building the products. Review your progress before it is ready. Don’t Just Test.

Research Software 145

Research Software Feedback Software User Testing Product Research 145

Userpilot

JUNE 5, 2025

A/B testing : On Growth and above, you can run experiments to compare different onboarding flows, or test a flow against no flow at all. So it’s kind of like a constant A/B test where we can change things. — Limited testing options : You don’t get much flexibility for running A/B tests or experimenting with flow variations.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. When teams collaborate and focus on creating running tested features that work, the teams make real and fast progress. Your customers only care about running, tested features. They're reading/reviewing the product and thinking.

Software Review 125

Software Review Technical Review Management Management 125

Johanna Rothman

DECEMBER 13, 2021

Here are some ways of thinking about how to make this ad hoc work transparent: I do recommend a ticketing system just for production support issues. The ticketing system would only have blockers, crashes, and other stop-the-presses kind of work. Ask people to integrate testing and review into their work.

Management 128

Management Management Systems Review Technical Review 128

Johanna Rothman

JULY 27, 2023

They could find the details in their defect tracking system, but they had no idea of the magnitude of the problem, where the problems lay, or how long they took to fix anything. Most of the requirements-based defect escapes were due to changed requirements. The detailed design and code reviews were almost a waste of time.

Software Review 98

Software Review Technical Review Systems Review User Testing 98

The Product Coalition

MARCH 24, 2021

Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system. The scoring system shows large potential to win this niche market. or at least, not very many of them?—?we

User Testing 158

User Testing Research Software User Friction Customer Experience 158