Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Mironov Consulting

OCTOBER 19, 2022

But there are some engineering team configurations that I see as problematic.  So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Neither did the team. In this case, the project team had no automated tests. The team called the product people “product owners.” Neither did the developers. These developers had no built-in feedback mechanisms.

Product Research 108

Product Research Feedback Loop User Testing Software Review 108

Product Innovation Educators

JULY 29, 2024

He was part of the team that created the PCjr, a product that flopped badly. Even better, if these criteria stayed the same over time, we could use them to guide long-term product development. Ulwick introduced the opportunity algorithm in a 2002 Harvard Business Review article. “What makes Product A better than Product B?

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Additionally, keep an eye on market developments, new trends and technologies, and the competition. But that’s not all.

Leadership 191

Leadership Weak Development Team Product Research User Testing 191

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved. So I wrote this article.

Research Software 147

Research Software Weak Development Team Software Review Development 147

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 125

Weak Development Team Development Product Research Technical Review 125

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? Boston Consulting Group estimates that 70% of digital business transformation projects fail. First, the developers create a wheel. a skateboard.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Mind the Product

JANUARY 28, 2019

Many, however, get stuck in what I call “product consultant” mode and cannot break out of it. They go from planning one product to the next, foregoing the opportunity to establish fundamental product instincts, which only develop after managing the same product for an extended period of time. Steve Jobs’ Take on Consulting.

Product Manager 179

Product Manager Product Management Customer Experience User Testing 179

Mind the Product

AUGUST 23, 2018

Product managers are only hired after the innovation or startup teams get concepts or funding approved. This means that product managers are thrust into developing a product or service concept they had no part in creating. A product manager is the leader and glue for the development team, from concept to launch.

Weak Development Team 142

Weak Development Team Product Manager Product Management Technical Review 142

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last Product fit will probably be catastrophic.  This

Weak Development Team 126

Weak Development Team User Testing Customer Feedback Customer Experience 126

Userpilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 337

Data Visualization Analytic Tools Research Software Product Research 337

Lenny Rachitsky

MAY 6, 2025

For more from Jacob, check out his free LinkedIn profile analysis tool , which just went live on Product Hunt today, his interview preparation report service, and his individual consulting services at ThinkWarwick Global. Start demonstrating how you’ll solve their specific problems for the company/team. G: Gather intelligence.

Development Team Review 54

Development Team Review User Testing Technical Review Systems Review 54

Centercode

JUNE 27, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. It’s that your team expected something else. Some teams treat it as a final round of QA, focused on confirming fixes, catching bugs, or checking technical details.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. And they’re right.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or That slashes the work to <600 hours/week/product manager.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Mironov Consulting

JULY 28, 2022

Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales  Sales teams get quota relief from closing individual deals, not market segments.  Integration  Commitments from Product/Development are assumed to be on schedule.  Custom

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

The Product Coalition

AUGUST 25, 2023

Agile antipatterns or scrum antipatterns are (poor) practices that are utilized to enhance a process. It is a disguised form of Agile Development that masquerades as a solution but creates negative outcomes that you may discover later. Agile antipatterns include scrum teams conducting daily stand-ups to comprehend the team’s progress.

Agile 147

Agile Feedback Software Weak Development Team Technical Review 147

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mironov Consulting

JUNE 27, 2020

For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. Expect account-level distrust, bad blood, and a search for who’s to blame.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

Modus Create

NOVEMBER 15, 2024

McKinsey has estimated that AI technology could generate $60 billion to $110 billion per year in economic value for the pharma and medical-product subsectors alone. With the average cost of developing a new drug at approximately $2.3 billion , streamlining and automating clinical development processes are perfect use cases for AI.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

The Product Coalition

JANUARY 16, 2022

After reviewing over 50 candidates, 25 phone interviews, and 15 full interviews, I eventually had to choose between a few final contenders. So, having a great platform but poor content won’t really help them. some user-related and others very technical that aimed at making the whole process as seamless as possible.

Roadmap 174

Roadmap Data Visualization Customer Experience User Testing 174

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Others celebrated birthdays and had weddings via Facebook and Zoom. District Judge Robert Scola Jr.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mind the Product

JULY 23, 2019

Look for the people that are mentoring an intern, running a meeting, or organizing an initiative for the team. Product leaders should think about how to support and develop all product managers, without assuming they want to become people managers. If the manager is the best at everything then they don’t have a very strong team.

Leadership 142

Leadership Weak Development Team Consulting Technical Review 142

Mind the Product

JANUARY 21, 2020

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices. I might do a review of the product itself, to understand what’s happening.

Banking 170

Banking Weak Development Team Workshop Customer Experience 170

The Product Coalition

APRIL 1, 2023

A brilliant guy, with many years of tech leadership experience, but none in product management. I used to manage large development teams — all smart and independent people — but I hadn’t managed product managers before. And how can you let someone from your team lead parts of the strategy which you own yourself?

Product Manager 158

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