Gainsight

JUNE 21, 2022

NPS is a core measurement or method that most companies use to measure overall customer satisfaction. It shows not only customer health, but also loyalty. The Index revealed that 80% of companies track customer satisfaction via NPS surveys. Customer success is a growth engine for companies of every size.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Intercom, Inc.

APRIL 7, 2020

Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x. On top of that, our Customer Education team is building the Miro Academy where people can find video courses and webinar recordings to help them learn how to use the product.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JULY 20, 2022

There are tools and techniques for collecting qualitative and quantitative Voice of the Customer data in SaaS: Quantitative data can come from in-app surveys , like CES, Customer Effort Score , the Customer Satisfaction Score (CSAT), or feature surveys. You should collect feedback at all stages of the user journey.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. This translates to higher customer satisfaction, health scores , increased adoption rates , and ultimately, a thriving business.

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Don’t users expect a higher quality of experience from something that they pay for vs something that is free? So, how do you ensure that UX gets its due in terms of investment? Have you defined your short-term and long-term product goals?

UX 87

UX User Testing Development Team Review Customer Experience 87

Intercom, Inc.

MAY 30, 2019

When we ship, we of course have done our diligence with research and design, but we’re also keenly aware that there’s so much we don’t know. There’s a real benefit or value in that longitudinal ownership of having somebody experience it from idea through to execution, through to feedback and course correction.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

ProductPlan

AUGUST 7, 2020

Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. What makes startups fail or succeed in their mission?”, When I started my career as an engineer, I didn’t set my sights on becoming a product manager. Who am I building for?,

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

UX Studio

OCTOBER 11, 2022

The Benefits of Digital Customer Experience . To sum up the above-mentioned things, the benefits of delivering a great CX include: Increased customer loyalty. Increased customer satisfaction. Reduced customer complaints. Nurtures the user journey with the brand. Increased retention . Personalization.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2023

With the right survey questions , businesses can get valuable insights into customer needs and use this information to continuously better their product and improve customer satisfaction. Examples of customer retention survey questions Creating a retention survey is only half the battle.

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

AUGUST 29, 2022

It’s also one of the marketing traction channels that Justin Mares highlights in his book, Traction: A Startup Guide to Getting Customers. Helpful tools build customer love and improve overall customer satisfaction. NPS is a number that represents customer satisfaction and loyalty.

Research Software 98

Research Software Engineering User Testing Marketing 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. You want to collect detailed customer feedback.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! From this, a customer satisfaction survey was born, which determines the level of effort required by customers when interacting with a business.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

SEPTEMBER 5, 2022

You should use different UI tools, such as banners, modals, and slideouts, to create different types of engaging customer review surveys, such as CES ( Customer Effort Score ), CSAT ( Customer Satisfaction Score ), and NPS ( Net Promoter Score ). Moreover, you need to get the timing right. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

SEPTEMBER 28, 2022

The standard startup playbook—hunker down, cut burn rate and hope the market improves before you run out of runway—isn’t the right path forward for SaaS businesses. Of course, focusing on stickiness doesn’t mean slamming the brakes on all new features. Instead, the key to durability is to lean into efficient growth.

Analytic Tools 52

Analytic Tools Feedback Software Roadmap Data Visualization 52

ProductPlan

MARCH 5, 2021

I’ve written a lot about the minimum viable product (or the minimum sellable product) that provides customers value. If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product (MVP) concept for getting products to market faster. But please don’t confuse the term “minimum” with essentialism.

Roadmap 121

Roadmap Customer Experience Product Research Vision 121

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Userpilot is a Product Growth Platform that helps SaaS businesses to build new user onboarding, secondary onboarding, contextual hints, onboarding checklists, without writing a line of code.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 14, 2023

A little bit like a navigation device, it guides users through the relevant features of the product to help them reach their destination as quickly and as efficiently as possible. When the user diverges from the original course, the tool analyzes their behavior and adjusts the route.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

The Product Coalition

JUNE 9, 2020

I was attending a very small startup event where Gregory Culpin presented the company and its market vision. Even though Elium already had some traction and gained many flagship customers, they were still doing on-demand development for other companies to cover their costs. It appeared that Talentsquare was their “last distraction”.

Research Software 79

Research Software Startups Product Research Customer Experience 79

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Intercom, Inc.

APRIL 6, 2022

“As Opsgenie joined a 7,000-strong company, the team was committed to ensuring their high support standards and customer experience weren’t compromised as they scaled to engage a customer base of now more than 200,000”. A great experience is something that stays with a customer – and often results in them staying with your company.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. What Is Customer Training? These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

JUNE 27, 2023

For example, Help Scout’s knowledge base feature can be used to provide self-service support options to customers, which can help them learn more about your product and increase their usage and adoption. HelpScout for user feedback Help Scout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 14, 2024

Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term. A/B testing : Test and refine strategies for various user cohorts. Enhanced conversion rates and user satisfaction. A/B testing : Test and refine strategies for various user cohorts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

APRIL 21, 2024

Survicate : A more basic software, Survicate provides different types of customer satisfaction surveys , focusing more on the survey creation and data collection part instead of the analysis part. 1 Userpilot Starting with Userpilot, it is a product growth platform designed to track, analyze, and improve the in-app customer experience.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JUNE 27, 2023

However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. If this is the case, you should be looking for alternative tools to power up your user onboarding. HelpScout for user feedback HelpScout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product HQ

APRIL 20, 2024

Another example of a “side project” you could do is join a Startup Weekend in your area. This tends to be a lot easier at smaller startups where you are getting direct access to the founding product team and/or executive management. The post How to Become a Product Manager Without Experience appeared first on Product HQ.

Customer Experience 52

Customer Experience Product Management Product Manager Research Software 52