Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 148

Reporting Tools Data Visualization Customer Experience User Testing 148

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.  Of course, your organization may look/behave very differently. 

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Izenda

JUNE 2, 2020

At one time or another, we’ve all railed against the tech stack choice used by our organization to deliver a software application. The truth is that the best technology stack is the one that serves your company’s needs at the given moment. Perhaps Ruby on Rails helped your company build a platform that made it what it is.

Analytic Tools 45

Analytic Tools Reporting Tools Technology Data Visualization 45

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And that’s where people like Adam Markowitz come in. Less than a year later, Drata was launched.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Or jet engines. To meet customer expectations for consumer-like software usability.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Maria Gutierrez – Senior Director of Engineering. Maria Gutierrez: Hi, I’m Maria Gutierrez, and I’m senior director of engineering and co-site lead for our London office.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Well, before, product knew what was going on and engineering didn’t.” and one engineer in Iceland. And what can I do about it?

Engineering 100

Engineering Weak Development Team Technical Review Software Review 100

The Product HQ

MAY 10, 2024

With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. Be sure to check out our PM courses to get ahead of your competitors and stay on top of product management. Develop the Right Skills Certification in data PM develops the right skills.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? They likely don’t have all the answers.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Sachin Rekhi

MAY 7, 2022

And every major business school now offers an innovation class that leverages the business model canvas and other lean principles for developing a new product idea. But the market collapse was ultimately interpreted "as a kind of divine judgment against the technological optimism of the 90s". A bad plan is better than no plan."

Weak Development Team 112

Weak Development Team Reporting Tools Advertising Startups 112

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Live chats – Drift.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Gainsight

AUGUST 2, 2021

Business Operations was one of my favorite courses in business school. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. In most organizations, CS Operations governs six key components: Reporting. Getting the right people in early on is half of the battle.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

Mixpanel

JANUARY 21, 2020

As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. The same goes for an engineering degree. Customer focus. Job history. Data proficiency.

Weak Development Team 87

Weak Development Team Customer Experience Reporting Tools Feedback Software 87

The Product Coalition

MARCH 29, 2021

TL; DR: Product Backlog Defense Make no mistake: Your Product Backlog is the last line of defense preventing your Scrum Team from becoming a feature factory; hence Product Backlog defense is vital: Figure out a process that creates value for your customers. Moreover, have the courage?—?and and the discipline?—?to to defend it at all costs. ??

Reporting Tools 142

Reporting Tools Product Research Weak Development Team Agile 142

The Product Coalition

JANUARY 5, 2019

It’s always there, and it follows you around like a bad penny. It’s the stuff that your engineering team has since learned could have been done a lot better. It’s the outdated software versions and overly-monolithic stacks that comprise our software. How scalable does your solution need to be moving forward?

Reporting Tools 140

Reporting Tools Customer Experience User Testing Product Management 140

The Product Coalition

MARCH 28, 2022

I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. Of course?—?the I think it makes sense to hear that opinion and factor that into the product development process.

Product Research 151

Product Research Product Management Product Manager Weak Development Team 151

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Userpilot

APRIL 8, 2021

We know giving you run-of-the-mill solutions like ‘keep UX debt/design log and refactor your designs regularly’ isn’t really practical or helpful. UX debt affects high-growth SaaS companies in industries where time-to-market is mission-critical and bootstrapped startups without a design team most. What is UX debt? Reasons for UX debt.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Over the course of the conversation you’ll learn not just about what makes a good leader, but a good ally, a good colleague, and a good friend. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

The Product Coalition

JULY 11, 2019

Guide on Managing Cross-Functional Team To develop a good project, you need to consider two important factors?—?a a project idea and a team of specialists. Speaking about the team, there is always a question: what team structure to choose? What is Cross-Functional Team? Less time, less money.

Weak Development Team 60

Weak Development Team Reporting Tools Software Review Management 60

Product Management University

DECEMBER 2, 2022

There are senior executives in the C-suite (buyer personas) that have VPs and directors reporting to them, the department heads. Then the department heads have managers and staff reporting to them (user personas). And finally, we’ll look and B2B buyer personas and the role they play in product development. Role-Based Personas.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. I’m of course being facetious, but you get my point).

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

Modus Create

DECEMBER 16, 2021

Product development is exhilarating. There is something special about a team rallying around a vision and creating a product that users love. . Unfortunately, technical debt can do that to your team. Technical debt refers to the cost you accumulate by favoring easy and quick solutions over best practices in engineering.

Reporting Tools 91

Reporting Tools Weak Development Team Management Management 91

PMLesson's Ace the PM Interview

APRIL 26, 2022

Check out our complete Data Science Interview Prep Course.  Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data Science Interview Course Worried about data science interview questions? Practice common data science questions in this course.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. Could we make the user experience safer?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. Join the support team and answer a few tickets yourself.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

The Product Coalition

MARCH 8, 2020

I work in the tech industry & manage a team of around 12 people with a range of product, delivery & engineering skills. As a leader in tech, I have a variety of responsibilities, but I see my main role as building, enabling & motivating teams to deliver great digital products. Personal opportunity.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. User persona’s pain points (blockers): Is using other solutions too time-consuming? What is a user persona? You’re looking for details.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223