Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. It also supports both mobile and web apps.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for self service support and it comes with features such as in-app resource center, interactive walkthroughs, in-app announcements, and tooltips.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? TL;DR Heap is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. It’s not just a team. So it’s complicated for the customer.”

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? LTV is an important metric for SaaS because of how much retention correlates with SaaS profitability, and because LTV is such a useful predictive tool for future financial decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. It fluctuates, plateaus, goes up and down with each new round of funding, new competitor, new technological leap – or even a global pandemic or economic downturn. However, growth is seldom linear, as is all too clear in the current economic climate.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Essential reads for product teams New from the Department of Product this week: ? Knowledge Series: Unit economics explained – what are unit economics?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

JULY 29, 2019

If you’re wondering where’s SaaS? Fast-forward 6 years and I have worked on marketing strategy with several startups and small businesses, mostly SaaS businesses, and I have seen them make the same mistakes that had almost folded my business when I was a rookie 23 year-old. Hear me out first. You’ll see the dots connecting.

Feedback Software 92

Feedback Software Positioning Reporting Tools Strategy 92

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS?

Analytic Tools 118

Analytic Tools Feedback Software Research Software Data Visualization 118

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 95

Onboarding KPIs User Testing Analytic Tools Feedback Software 95

The Product Guy

APRIL 9, 2019

The challenge to the product managers is to translate these into a more functional plan for our engineering team. We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. Simple task, right? First Attempt.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  And any software we build and sell once to the client who paid for it. Investor pressure for a high-value market exit.  VCs

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

ProductPlan

MAY 22, 2020

If you don’t have the data then you can’t make secure decisions and alter course.” It’s not necessarily bad when product management adapts to each company’s specific needs. Below is the discussion Melissa Perri had with John Cutler and Jim Semick on why teams that are scaling need product ops.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

The Product Guy

AUGUST 13, 2020

Now there are more and more resources, like blogs, books, online courses and even training programs for Product Management. Are reading articles, taking online courses, watching videos and participating training program enough to make one a good product manager? How to learn by doing it and lead a new team at the same time?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. What types of questions should SaaS include, and why? They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Collect useful feedback.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

The Product Coalition

JUNE 18, 2023

As long as I talked about product consulting, even when people understood that I only coach them and did not do the work myself, they mostly wanted feedback on their deliverables — the actual screens, app, or capabilities the product had. That’s why I named my strategic product-led growth course ‘Unboxing PLG’.

Naming 128

Naming User Testing Feedback Software Weak Development Team 128

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. His company actually has the funds to become an enterprise customer. He had been keen to try this out.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Customer Experience 82

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 54

Data Visualization Feedback Software Research Software Analytic Tools 54

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. I’m of course being facetious, but you get my point).

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Guy

APRIL 23, 2020

I asked for more work product people usually handle, I read books about technology, about the role, purchased online courses and bootcamps — anything, to inform me what I was up against and what were the skills I need to get into the role and to excel when I got there. And from then on, I wanted to learn more.

Feedback Software 142

Feedback Software Product Research Customer Feedback Customer Experience 142

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing. It’s allowing each team to really find what’s going to work best for them.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

ProductPlan

FEBRUARY 11, 2020

When companies are reacting instead of being proactive—or are impatient and continuously changing course—product managers don’t get a real chance to devise and execute longer-term plans. One software product manager at a small company placed the blame on management. But some respondents hint that we may have taken analytics too far.

Analytic Tools 59

Analytic Tools Research Software Reporting Tools Feedback Software 59

PMLesson's Ace the PM Interview

JULY 13, 2020

Even if you answered no to all of these, taking a certified course may be worthwhile. No course is going to be a substitute for experience. From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. Data competence.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Pragmatic Marketing

OCTOBER 18, 2019

A Three-Question Process for Product Team Success. How do managers take what their teams have learned and turn it into something tangible? How do those team members take that knowledge and apply it to their roles? Listen in as we discuss Lori’s three questions that include: What is my market opportunity?

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Pragmatic Marketing

OCTOBER 18, 2019

A Three-Question Process for Product Team Success. How do managers take what their teams have learned and turn it into something tangible? How do those team members take that knowledge and apply it to their roles? Listen in as we discuss Lori’s three questions that include: What is my market opportunity?

Weak Development Team 70

Weak Development Team Automotive Feedback Software Research Software 70

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94