Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. What is Customer Engagement Software? Benefits of using software for Customer Engagement. user segmentation.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

JULY 10, 2019

As a business grows, so does the number of inbound conversations they receive, often exceeding their real-time capacity to support. Offering real-time support in multiple languages and across time zones can become costly, whether that’s by hiring a team of polyglots, or outsourcing your support to a translation service.

Branding 149

Branding Reporting Tools Inbound Customer Experience 149

Intercom, Inc.

JULY 6, 2022

This two-way SMS solution means customers can ask questions and give feedback in the most convenient way, at the most convenient time. Custom Actions and Custom Objects enable your bots to access and store live data from tools like your internal databases, Shopify, or Salesforce, and resolve more queries than ever – no code required.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Conversation reassignments that respect your team setting.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. What is B2B marketing? Net promoter score.

B2B 93

B2B User Testing Research Software Analytic Tools 93

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. The SaaS sales process encompasses the various stages of selling web-based software solutions either to new customers or existing users.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

APRIL 17, 2020

In These Uncertain Times… A rather wonderful use of some of the messaging from inbound emails Jessica Salfia at the West Virginian Council of Teachers of English turned into a poem. In these uncertain times as we navigate the new normal, Are you willing to share your ideas and solutions? Here are 25 Distance Learning Tips!

Reporting Tools 64

Reporting Tools Outbound Inbound Messaging 64

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. We love and use Intercom, of course, to support our customers via the Messenger. And then, of course, human support where you’re trying to really one on one resolve an issue with the right team member. Dee: Yeah.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Nulab

FEBRUARY 10, 2020

Marina Vorontsova is a copywriter at Soshace.com — a hiring platform for web developers — hire a developer or apply for a remote job. No matter how great your product or service is, there will always be a product better than yours. Getting backlinks, i.e. the inbound links that lead to your site from other sources.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. If you’re good at course correcting, being wrong may be less costly than you think, whereas being slow is going to be expensive for sure.”. No one wants to be the next Blockbuster.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Coalition

OCTOBER 21, 2019

Our 2019 Product Management Survey highlights the complexity of reporting lines Our 2019 Product Management Survey shows how complex the reporting lines within Product Management can be, with well under half (38%) reporting directly to board level as an independent function. You won’t necessarily be involved in all three.

Outbound 60

Outbound Inbound Product Management Product Manager 60

The Product Coalition

JULY 8, 2019

The New Age of Product Marketing The evolution of Product Marketing is one of the newest and most important trends in software marketing today, so it’s important to understand it and know how to apply it for your career or company. Now Product is Queen, and customers value it more than relationships, services or reputations.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

NextBigWhat

OCTOBER 30, 2020

What systems are required? Aggregator vs Platform: Aggregators such as Google and Facebook help you get things done. While Platforms are Bicycles. Platforms such as Microsoft and Apple are an aid to humans, not their replacement. Growth Loops: User acquisition funnels are now being replaced with a system of loops.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Amplitude

AUGUST 7, 2020

One cohort might be users who watch a help video during their first session or engage with three other members within a week of joining your platform. Let’s say you’ve just instituted a new feature with which users can create their own avatars, and you want to see whether those users engage differently with the platform than users in general.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Userpilot

FEBRUARY 1, 2022

Using a tool like Userpilot you can track and analyze product usage analytics, collect in-app feedback, and built in-app guidance using modals, tooltips, product tools, and more. So user interactions with the customer service teams would be equally important. Amazon provides great customer service.

Customer Experience 79

Customer Experience Data Visualization Analytic Tools Feedback Software 79

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. If you’re good at course correcting, being wrong may be less costly than you think, whereas being slow is going to be expensive for sure.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. If you’re good at course correcting, being wrong may be less costly than you think, whereas being slow is going to be expensive for sure.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

NOVEMBER 5, 2019

And of course, a big thanks to all of our hosts on the Intercom sales team. Speed is our solution to hitting ambitious targets and increasing our efficiency. I think software buying is becoming a little more like mortgage buying where the competition is crazy. In sales, we’re constantly asking ourselves: how do we move faster?

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. If you’re good at course correcting, being wrong may be less costly than you think, whereas being slow is going to be expensive for sure.”. No one wants to be the next Blockbuster.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mixpanel

FEBRUARY 23, 2021

Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind. Where are they drawn to?

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Pragmatic Marketing

MAY 23, 2017

They normally have no budget, no direct reports and few resources. Their strength—and a major reason they were chosen for the product management role—is their understanding of the technology, functionality and operation of the product. They must understand evolving technology and how to leverage it in their products.

Product Research 70

Product Research Product Management Product Manager Research Software 70

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? April Dunford, Founder, Ambient Strategy.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. This messenger will replace the tools they use today like email and forms.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. The other half said, “Of course, I would’ve sold.” So, how do we combine those things?

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. Self-service: Developers are now able to get going faster than before.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. It seems that agile teams do everything in a new way. Spotting fundamental flaws. Failure modes.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70